4000 ED - It worked fine for 13.5 months then quit focusing. I sentr it to
the morons at Nikon and they sent me back an estimate for repair -- $350.00.
I sent the 350 assuming they had looked at the unit and determined it could
be repaired for 350 dollars. Three weeks later it came back "cleaned" with a
note saying "couldn't reproduce the problem". They had not even opened to
jewel case of the cd to look at the scans --- so how did they even know they
couldn't re-produce the problem. Needless to say it didn't focus. Add the
350 and shipping to the 1650 I paid for the scanner and I now had a $2000
paper weight.
A call to a little girl phone answered (who didn't know ANYTHING AT ALL)
got me a promise that they would really really look at it this time and
would even email me a UPS air express label so I could get it back to them
right away, and they would take this as TOP PRIORITY and give it to the head
of the repair department who would email me and get this straightened out
FAST FASTER FASTEST FOR SURE!
So 24 hours later when the email hadn't showed up I called again (I
don't think I mentioned the 45 minutes on hold the first time, but the
second time was only 32 minutes. I talked to a different little girl who
promised I would have that email in minutes.
The email came in the following morning. I packed up the scanner and
stuck on the label and took it to UPS personally. I didn't see it again for
45 days. THey never gave me a new serviuce order number they never called or
wrote or did anything. I called a couple times and (after loooooong waits)
was told that I should use the original service order number to check
status. THe second call was so I could say, "the original service order
number says the unit is repaired and shipped back a week and a half before I
sent it back to you." "Oh dear. I'll get that updated" little miss Chirpy
Voice said. A few days passed and it now became an "in progress" repair. So
I knew it had gotten back to them.
Finally, on Sept 6th at 1:30 pm , the thing said "Shipped 9/6/03 1:30PM
ups Air Express" When it didn't arrive in two days I checked again. Now it
said "Shipped 9/8/03 2:35PM UPS Air Express" It arrived three days later --
UPS apparently uses pigeons for it's air express. Since there was no
tracking number either time I checked I kind of wonder if that "shipped"
part didn't simply mean --- sent to the shipping dock and if UPS ever comes
by they will pick it up.
So they fixed the focus. But it takes 1:30 seconds to do scans that used
to take 0:30 seconds. It crashes more frequently and now instead of having
to drop out of Photoshop I have to re-boot the computer when it crashes. I
have no idea what the complete f**koffs at Nikon Service did to it and no
plans to let them get their grubby hands on it again. I also plan to never
NEVERNEVERNEVEREVEREVERNONONONONONEVER buy ANY Nikon product again as long
as I live.
--
http://www.chapelhillnoir.com
home of The Camera-ist's Manifesto
The Improved Links Pages are at
http://www.chapelhillnoir.com/links/mlinks00.html
New email - Contact on the Menyou page.
"George" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Which models did you two (Tony Spadaro and Reswob) have problems with?
>
> "Reswob" <(E-Mail Removed)> wrote in message
> news:AKVeb.26$(E-Mail Removed)...
> > I'll second on the Epson 3200. It's a good scanner, does a pretty good
job
> > with film, but is no match for any Nikon film scanner.
> >
> > Sorry to hear about your scanner. Mine also took a short break on
> Melville,
> > but it came back perfect, and in 10 business days, as well. Thankfully,
> it's
> > working well.
> >
> > "Tony Spadaro" <(E-Mail Removed)> wrote in message
> > news:9GMeb.16813$(E-Mail Removed) m...
> > > My film scanner took a summer vacation in Melville N.Y. at the Nikon
> > > service center. It has been there twice and while they did finally
> manage
> > to
> > > fix the problem I sent it in for, they have managed to make it operate
> at
> > > 1/3rd the speed it did before -- 1 minute 30 seconds for a 500 dpi
> > "contact"
> > > scan -- no ice no nuttin'. Needless to say I don't think the jerks at
> > Nikon
> > > service will fix this problem. They are arrogant and unknowledgeable -
a
> > > poor combination for a service department. I will never buy anything
> from
> > > Nikon again, but that doesn't get me back into business today.
> > > I can still get good 4000 dpi scans from it but my habit of making
> > > contact scans calls for about one hours time just spent scanning for a
> 36
> > > exposure roll of film -- not good at all.
> > > So I'm looking for a second scanner that can make 500 (or
> thereabouts)
> > > dpi scans fairly quickly. The scans don't have to have all the quality
> of
> > > the Nikon but they do have to be faster - 30 seconds a scan max.
> > > I'm willing to go with a flatbed that will scan a strip of film all
> at
> > > once for me but not one that can only take one slide at a time (I cut
my
> > > film into strips and do not mount slides)
> > > So what have you gat? How fast is it? How much did it cost? Is it
> > fussy?
> > >
> > > BTW -- I know there are going to be people who say this is off
topic --
> > > Tough. Scanning is the way I turn my 35mm film into prints.
> > >
> > > --
> > > http://www.chapelhillnoir.com
> > > home of The Camera-ist's Manifesto
> > > The Improved Links Pages are at
> > > http://www.chapelhillnoir.com/links/mlinks00.html
> > > New email - Contact on the Menyou page.
> > >
> > >
> >
> >
>
>