A letter to the CEO of Pentax Corporation

Discussion in 'Pentax' started by ricehigh, Jan 19, 2006.

  1. ricehigh

    ricehigh Guest


    The letter was sent out by registered mail on 3.1.06 but it is rather
    disappointed that there has been no response of any kind from Pentax so
    far. I also discovered that inside the viewfinder of my "repaired" *ist
    DS there was a small portion of an underneath optical element had been
    broken when I got it back after the "repair" by Pentax Japan. Indeed, I
    had added this in the letter to the CEO too, right before I sent it out
    by post.

    I posted this case at the Dpreview Pentax SLR Forum and updated the
    forum readers the latest progress. But very unfortunately the day
    before I got banned suddenly without any reason given (not even to
    mention if the reason is fair and reasonable or NOT), despite I have
    sent two enquiry emails to Mr. Phil Askey for asking WHY. They just
    ignore me totally. (Well, yes, I know that Phil Askey and his staff has
    the sole rights to censor any speech at his *private* forum!)

    Oh, too bad and I think I can see a very dark side of this world. So, I
    just wish to ask what is "Consumer Rights" in this planet? Noted that
    my Pentax *ist DS DSLR is indeed still under warranty but it has been
    destroyed now and the first service request was made on 9.9.05 when I
    just bought it less than two months and obvious AF problems were found.

    Any comments and anyone can help and tell what I can do now?? TIA for
    any assistance!
    ricehigh, Jan 19, 2006
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  2. ricehigh

    Douglas Guest

    What on earth made you think you could post information about poor service
    by one the companies Phil relies on for his living and get away with it?
    Douglas, Jan 19, 2006
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  3. ricehigh

    ricehigh Guest

    Yes, I know I *was* naive and now I have learnt the lesson.
    ricehigh, Jan 19, 2006
  4. ricehigh

    Jeremy Guest

    C'mon! You have a service issue, and you send "registered letters" to the
    CEO of Pentax?

    Perhaps if you tried to get it resolved on a lower level, rather than making
    a big splash, Pentax would have been more cooperative.

    May I suggest that you re-read the terms of your warranty, and proceed from
    there, rather than trying to humiliate Pentax on web sites and newsgroups?
    Pentax is not a company with a reputation as a fly-by-night.
    Jeremy, Jan 19, 2006
  5. ricehigh

    RiceHigh Guest

    Have you read my letter to the CEO indeed? To put it simple, I made
    service requests at the lowest level, i.e. my local Pentax service
    centre but things got stuck and then gear sent back to Japan for repair
    but the camera was destroyed.

    Note that there was not only about a single unit of gear had a single
    problem. It's actually talking about several major problems found for
    different digital products from Pentax over two years. The failure rate
    on model count is 5/8 - see my letter, please, for the details of the
    "story" (which is 100% true).

    I bet if you have read roughly my letter, you would have a clearer
    picture on the case and would make a different comment.
    RiceHigh, Jan 20, 2006
  6. ricehigh

    Jeremy Guest

    I'm not one for "street theater." Best of luck getting your camera fixed.
    Jeremy, Jan 20, 2006
  7. ricehigh

    RiceHigh Guest

    It has been over one month now but I have never got any response. It is
    well expected but still it is disappointing and sad afterall.
    RiceHigh, Feb 6, 2006
  8. ricehigh

    Jeremy Guest

    One does not generally receive replies from CEOs when complaining about
    relatively insignificant matters. Don't hold your breath waiting for one.
    Jeremy, Feb 6, 2006
  9. That's because his letter will be lost in a sea of bitchy letters calling
    him and his company a bunch of capitalistic thieves. 60 years ago, my father
    wrote a letter to some soap company telling them that their soap could also
    be used for something else. (I forget what, right now). They sent him a
    complimentary box of their products, and thanked him for his hint. But that
    was back in the days before all corporations were hated because they were
    capitalistic war mongers.....
    William Graham, Feb 6, 2006
  10. ricehigh

    RiceHigh Guest

    RiceHigh, Feb 7, 2006
  11. ricehigh

    RiceHigh Guest

    Thank you for your kind advice, Jeremy. Indeed, the key point is about
    what the CEO thinks (if it is important or not and etc.). If a customer
    like me who is willing to spend his own time and money to make feedback
    and support a company but still found that there are so many things
    have gone wrong, the CEO should investigate into the case and see if
    how things should be rectified and/or improved, IMHO.

    Anyway, as I have indeed mentioned in the letter, it is all up to him
    for what he would do and I actually didn't expect a reply (but I just
    imagined). I have done all what I could do as a blind brand loyality
    :) and those words in my letter are indeed my last words to Pentax. If
    they don't treasure my comments and my kindness, it's all up to them.

    RiceHigh, Feb 7, 2006
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