A letter to the CEO of Pentax Corporation

Don't fret - I don't get angry with 'em, I just like to fish there.

You're right about the censorship though - which is a shame, because it
diminishes the forums, turning a valuable resource into a syrupy praise
meeting, where only happy thoughts can be expressed.

One can almost hear them breaking into choruses of 'Keep on the sunny side
of life'.

The thing, though, that really makes me vomit is the 'caste' system that
operates in there! - posters are divided into two distinct social groups,
the small band of Guru's (who seem to have far more money to waste on lenses
than sense) who hold court and generally act as if they own the place., and
the much larger gathering of acolytes whose job is to praise the Guru's and
generally be respectful at all times!

No wonder I can't get on with the twats - especially that sanctimonious
bastard from Gloucestershire who puts trite little messages about 'the
blessed joy of helping others' in his profile - but who then tells those who
disagree with him to '**** Off'!

Without getting banned. Naturally.

 

It has been over one month now but I have never got any response. It is
well expected but still it is disappointing and sad afterall.

 

I'm pretty sure the CEO of Pentax has nothing better to do than answer
your moronic letter.

 

Some lower functionary will read and respond to the letter.
Corporations understand that for someone to take time to
write and post a letter is something you probably shouldn't ignore,
it isn't like firing off an email.
-Rich

 

Oh yes, *normally* companies shouldn't ignore her customers and should
give reply to any customers' feedback, especially for my case, mine is
a formal one - a registered posted letter.

However, Pentax is not one of those "normal" companies and it is an
exceptional case afterall. Indeed, I told my previous story in my
homepage: http://www.geocities.com/ricehigh that I asked for some
simple technical support questions by emails four times and had never
got any response. My friend sent an email to the same email address and
asked, "I am interested in getting a new Pentax DSLR, but btw will
Pentax has any plan on Full Frame DSLR?", then he got a reply within
two days! (the answer is similar to something like "we have no plan for
FF DSLR in the near future but do consider our current *ist D bodies"!)

Funny that Pentax can reply to a "future" question but only that you
have the chance to buy a new product. But for existing customers who
have already bought, they ignored them once and once again. But then
those customers are just asking for questions on *current* products
they now own and those products are still on sales in the market! The
super shortsighting behaviour of this company is something making me
astonished, frankly speaking.

And indeed, I won't expect the CEO wrote a reply letter to me. I only
*imagined* if any staff from Pentax would give me a reply and help me
to rectify my DSLR body (which they destroyed, and with unacceptable
in-born error too) but of course this is very unlikely, by considering
it has been more than one month now, it is very unlikely to happen.

A tragedy all in all, for both Pentax and her customers.

RiceHigh
http://www.geocities.com/ricehigh