A letter to the CEO of Pentax Corporation

Discussion in 'Pentax' started by RiceHigh, Jan 19, 2006.

  1. RiceHigh

    George TR Guest

    Don't fret - I don't get angry with 'em, I just like to fish there.

    You're right about the censorship though - which is a shame, because it
    diminishes the forums, turning a valuable resource into a syrupy praise
    meeting, where only happy thoughts can be expressed.

    One can almost hear them breaking into choruses of 'Keep on the sunny side
    of life'.

    The thing, though, that really makes me vomit is the 'caste' system that
    operates in there! - posters are divided into two distinct social groups,
    the small band of Guru's (who seem to have far more money to waste on lenses
    than sense) who hold court and generally act as if they own the place., and
    the much larger gathering of acolytes whose job is to praise the Guru's and
    generally be respectful at all times!

    No wonder I can't get on with the twats - especially that sanctimonious
    bastard from Gloucestershire who puts trite little messages about 'the
    blessed joy of helping others' in his profile - but who then tells those who
    disagree with him to '**** Off'!

    Without getting banned. Naturally.
    George TR, Jan 22, 2006
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  2. RiceHigh

    RiceHigh Guest

    It has been over one month now but I have never got any response. It is
    well expected but still it is disappointing and sad afterall.
    RiceHigh, Feb 6, 2006
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  3. I'm pretty sure the CEO of Pentax has nothing better to do than answer
    your moronic letter.
    Randall Ainsworth, Feb 6, 2006
  4. RiceHigh

    Rich Guest

    Some lower functionary will read and respond to the letter.
    Corporations understand that for someone to take time to
    write and post a letter is something you probably shouldn't ignore,
    it isn't like firing off an email.
    Rich, Feb 8, 2006
  5. RiceHigh

    RiceHigh Guest

    Oh yes, *normally* companies shouldn't ignore her customers and should
    give reply to any customers' feedback, especially for my case, mine is
    a formal one - a registered posted letter.

    However, Pentax is not one of those "normal" companies and it is an
    exceptional case afterall. Indeed, I told my previous story in my
    homepage: http://www.geocities.com/ricehigh that I asked for some
    simple technical support questions by emails four times and had never
    got any response. My friend sent an email to the same email address and
    asked, "I am interested in getting a new Pentax DSLR, but btw will
    Pentax has any plan on Full Frame DSLR?", then he got a reply within
    two days! (the answer is similar to something like "we have no plan for
    FF DSLR in the near future but do consider our current *ist D bodies"!)

    Funny that Pentax can reply to a "future" question but only that you
    have the chance to buy a new product. But for existing customers who
    have already bought, they ignored them once and once again. But then
    those customers are just asking for questions on *current* products
    they now own and those products are still on sales in the market! The
    super shortsighting behaviour of this company is something making me
    astonished, frankly speaking.

    And indeed, I won't expect the CEO wrote a reply letter to me. I only
    *imagined* if any staff from Pentax would give me a reply and help me
    to rectify my DSLR body (which they destroyed, and with unacceptable
    in-born error too) but of course this is very unlikely, by considering
    it has been more than one month now, it is very unlikely to happen.

    A tragedy all in all, for both Pentax and her customers.

    RiceHigh, Feb 9, 2006
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