About SmartDisk's SmartScan 2700

Discussion in 'Scanners' started by Jim, Jul 13, 2003.

  1. Jim

    Jim Guest

    (Also posted to news.comp.periphs.scanners several days ago without
    response.)

    Think I have a major problem here.

    Purchased above film/slide scanner from MacMall. Have bought lots of stuff
    from them in the past, never wondered about their return policy until today.

    But back to my problem. Hooked up scanner via USB to my Mac G4 Quicksilver
    (40G HD; 896MB RAM). Loaded Adobe Photoshop Elements 2.0 and the SmartScan
    s/w (principally CyberView Agent).

    Turned on 2700. Placed 35mm slide in viewer. Followed instruction manual
    precisely by launching Elements 2.0 and from that File/Import/CyberView.
    The next step, according to the manual, is hitting the Scan link in the
    CyberView window.

    This brings up a Not Enough Memory window. I tried a variety of increases
    to the apps memory of both Elements and CyberView. Nothing worked.

    Four hours worth of long-distance-charged calls over two days to SmartDisk's
    tech support results in a lot of head-scratching (on their part) and no
    solutions; other than they'll have to kick it 'upstairs' to their
    engineers. Still no response.

    MacMall will NOT refund my money, but they will replace the 2700 with
    another one, that is if SmartDisk says my unit is dective. I don't want
    another one, since SmartDisk reps don't seem to know how to fix the one I
    have.

    BTW, it's the only film/slide scanner MacMall sells. No luck asking for a
    different brand in the same ($200+) price range.

    Anybody out there with any comparable experience on film/slide scanners.
    And yeah, I've reinstalled both softwares from the CDs. Didn't change
    anything.

    A frustrated Jim from Hilton Head.
     
    Jim, Jul 13, 2003
    #1
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