(Also posted to news.comp.periphs.scanners several days ago without\nresponse.)\n\nThink I have a major problem here.\n\nPurchased above film/slide scanner from MacMall. Have bought lots of stuff\nfrom them in the past, never wondered about their return policy until today.\n\nBut back to my problem. Hooked up scanner via USB to my Mac G4 Quicksilver\n(40G HD; 896MB RAM). Loaded Adobe Photoshop Elements 2.0 and the SmartScan\ns/w (principally CyberView Agent).\n\nTurned on 2700. Placed 35mm slide in viewer. Followed instruction manual\nprecisely by launching Elements 2.0 and from that File/Import/CyberView.\nThe next step, according to the manual, is hitting the Scan link in the\nCyberView window.\n\nThis brings up a Not Enough Memory window. I tried a variety of increases\nto the apps memory of both Elements and CyberView. Nothing worked.\n\nFour hours worth of long-distance-charged calls over two days to SmartDisk's\ntech support results in a lot of head-scratching (on their part) and no\nsolutions; other than they'll have to kick it 'upstairs' to their\nengineers. Still no response.\n\nMacMall will NOT refund my money, but they will replace the 2700 with\nanother one, that is if SmartDisk says my unit is dective. I don't want\nanother one, since SmartDisk reps don't seem to know how to fix the one I\nhave.\n\nBTW, it's the only film/slide scanner MacMall sells. No luck asking for a\ndifferent brand in the same (0+) price range.\n\nAnybody out there with any comparable experience on film/slide scanners.\nAnd yeah, I've reinstalled both softwares from the CDs. Didn't change\nanything.\n\nA frustrated Jim from Hilton Head.