Adobe Premiere Elements crashes my computer every time

Discussion in 'Professional Video Production' started by riclanders, Jun 26, 2006.

  1. riclanders

    riclanders Guest

    I've a brand new (bought it today) HP Athlon 64 x2 dual core processor
    3800, 1gb pc3200 ddr sdram, 250, 7200rpm had, NIVDIA GeForce 6150
    graphics card, also SSE2/3 supprt

    This configuration is listed as meeting the requirements for Premiere
    Elements, I have practically no other progams installed, yet each time
    I run PE it gets to the workspace and crashes my computer.

    Searched all the groups to no avail.

    Suggestions ...?

    riclanders, Jun 26, 2006
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  2. riclanders

    Jack Perry Guest

    I had the same problem with Premiere Pro 2, PP1 and Premiere Elements 2,

    Can't run any of them on my new laptop which is a Toshiba Core Duo

    research points to any REALTEK audio drivers on your maching if you have any

    these may conflict with Premiere's new asio code

    ---- I haven't been able to solve this problem

    I returned a maching very much like yours because the preview video out
    kept cutting in and out ---- but it DID run...
    Jack Perry, Jun 27, 2006
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  3. riclanders

    doc Guest

    what your describing was posted in another video editing board and the
    person there had to change software. it wasn't a machine issue but a
    software glitch that adobe simply hadn't addressed.

    doc, Jun 27, 2006
  4. riclanders

    riclanders Guest

    Finally found the fix. Here:

    Ok, assuming your machine meets all the the requirements and still
    crashes when opening Adobe Premiere Elements 2, (and assuming your box
    is an HP AMD Athlon 64 x2 dualcore,
    it would seem the problem is your sound device -- realTek audio voice,
    the driver, actually,

    Here's the driver you need, and below that, explanation of the problem
    from the Adobe knowledge base:

    Support Knowledgebase
    Freeze or crash when you start on a system with Realtek HD Audio
    (Audition 2.0, Premiere Elements, Encore DVD 2.0, Premiere Pro on


    When you start Adobe Audition, Adobe Encore DVD, Adobe Premiere
    Elements, or Adobe Premiere Pro, one or more of the following occurs:

    -- The system reboots followed by the warning message, "The system has
    recovered from a serious error".

    -- The system displays the blue-screen error message, "A problem has
    been detected and windows has been shut down..." "Stop: 0X000000C5" or
    "Stop: 0x0000008E"


    You use a Realtek High Definition Audio integrated sound card (part of
    the motherboard chipset) as the primary sound card.

    Note: This sound card is also referred to as Intel High Definition

    Solution: Install an updated Realtek device driver.

    Download version R1.33 (or later) of the Realtek device driver
    installer from the Realtek website at

    Note: Previous versions of this driver may not fix this problem. Make
    sure that you download version R1.33 of the installer or later, and the
    driver version installed is or later.

    To check the driver version:

    1. Select Start > Settings > Control Panel > System.

    2. From the System Properties window, select the Hardware Tab and click
    the Device Manager button to open the Device Manager window.

    3. Click the "+" next to the listing "Sound, Video and game
    controllers" to expand the section.

    4. Right-click on the Realtek High Definition Audio item and choose

    5. Click the Driver tab and verify that the Driver Version is or later.

    6. Close the Device Manager and System Properties windows.

    Background Information

    Adobe Premiere Pro, Premiere Elements, Adobe Audition 2.0, and Adobe
    Encore DVD 2.0 require that you have a DirectSound or ASIO compatible
    sound card installed on the system. Early releases of Realtek High
    Definition Audio drivers are incompatible with these Adobe products
    ability to launch, and the Windows XP operating system's ability to
    release control of the driver.

    riclanders, Jun 28, 2006
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