Any Epson 3800 or 4800 Users on this group?

Discussion in 'Australia Photography' started by Ron, Apr 7, 2007.

  1. Ron

    Ron Guest

    G'day, contemplating a wide format printer. Can anyone share their
    experiences with me? What differences in the 2 above printers - apart from
    printer cartridge sizes?

    I have passed on a wide format canon printer after reading their warranty
    terms which excludes cover for the printing heads and cartridges. Seems like
    canon has really shot themselves in the foot, otherwise I would have this on
    my shopping list also

    Cheers all

    God Bless

    Ron
     
    Ron, Apr 7, 2007
    #1
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  2. : G'day, contemplating a wide format printer. Can anyone share their
    : experiences with me? What differences in the 2 above printers - apart from
    : printer cartridge sizes?
    :
    : I have passed on a wide format canon printer after reading their warranty
    : terms which excludes cover for the printing heads and cartridges. Seems
    like
    : canon has really shot themselves in the foot, otherwise I would have this
    on
    : my shopping list also
    :
    : Cheers all
    :
    : God Bless
    :
    : Ron
    :
    :
    Funny, isn't it? Canon actually spell it out for you and you won't have
    anything to do with them. No printer maker warranty includes print heads
    which are considered "consumables" on pro gear, yet the one maker who spells
    it out in plain English loses a sale because of their honesty... What does
    that say about honest advertising?

    Anyway... The 3800 is a desktop toy for those who would allude to
    professionalism. The 4800 is the first truly professional printer in Epson's
    range. Pity it is limited in the banner length.
    Pity it only prints 17" wide.

    Great that you can expect the roll feed to work like one instead of the near
    useless "thought controlled" roll feeder on the 3800. Buy one and try to
    swap between photo paper and archival or canvas and you'll see what I
    mean... Toys and a total waste of money for anyone expecting to do any
    serious printing with one.

    At least with the 4800 you can buy half size "Stylus Pro" ink carts for
    moderate use or use the full size ones for serious printing. Otherwise the
    difference in the two is like buying a delivery van which is a conversion of
    a motor car and buying a purpose built one intended as a work horse.
     
    \(The real\) Douglas, Apr 8, 2007
    #2
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  3. Ron

    Lionel Guest

    No, it isn't. Photography is serious business!
     
    Lionel, Apr 8, 2007
    #3
  4. Yap! Yap! Yap! Yap! Yap! Yap! Yap!
    Yap! Yap! Yap! Yap! Yap! Yap! Yap! Yap! Yap! Yap! Yap! Yap!
    Yap! Yap! Yap! Yap! Yap! Yap!
     
    Henry Schmidt, Apr 8, 2007
    #4
  5. Ron

    Lionel Guest

    Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool!
    Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool!
    Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool!
    Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool! Drool!
    Drool!
     
    Lionel, Apr 8, 2007
    #5
  6. Ron

    Ron Guest

    There is nowhere on Epson's web site that specifically, excludes the printer
    head on their warranty statement regarding printers. Where did you obtain
    this information?

    Thanks in anticipation of giving me the link to Epson's policy of excluding
    the print head on any of their printers (they mention aftermarket ink use,
    or making modifications to your printer, makes the entire warranty null and
    void)

    Cheers

    Ron
     
    Ron, Apr 8, 2007
    #6
  7. Ron

    Minjerribah Guest

    : There is nowhere on Epson's web site that specifically, excludes the
    printer
    : head on their warranty statement regarding printers. Where did you obtain
    : this information?
    :
    : Thanks in anticipation of giving me the link to Epson's policy of
    excluding
    : the print head on any of their printers (they mention aftermarket ink use,
    : or making modifications to your printer, makes the entire warranty null
    and
    : void)
    :
    : Cheers
    :
    : Ron
    :
    :
    : : > G'day, contemplating a wide format printer. Can anyone share their
    : > experiences with me? What differences in the 2 above printers - apart
    from
    : > printer cartridge sizes?
    : >
    : > I have passed on a wide format canon printer after reading their
    warranty
    : > terms which excludes cover for the printing heads and cartridges. Seems
    : > like canon has really shot themselves in the foot, otherwise I would
    have
    : > this on my shopping list also
    : >
    : > Cheers all
    : >
    : > God Bless
    : >
    : > Ron
    : >
    :
    Personal experience mate... Printer heads are consumables. When I tried to
    make a claim, I got a bill for replacing them 7 months into the warranty.
     
    Minjerribah, Apr 8, 2007
    #7
  8. Really? And I guess you just rolled over and let them $%^& you. Gee,
    maybe it was because the printers were damaged from misuse, or you
    were using domestic-grade printers in that huge 'commercial'
    environment you run - or maybe Epson just know you like the rest of us
    do.

    Epson are actually well known for cheerfully replacing print heads
    under warranty - I have personal experience of that when my 1270 (now
    sadly departed) went feral almost 11 months into its warranty. No
    hassles, was back within a week and a half.

    I've seen several different reports on usenet (so they must be true)
    of warranty replacements even when the printer was delivered to them
    with third party ink carts loaded...
     
    mark.thomas.7, Apr 9, 2007
    #8
  9. Ron

    D-Mac Guest

    Mark Thomas... Australia's greatest authority on printers.
    Whatever he says must be true... Never owned one of the OP printers yet
    knows all about the their warranty. Shit mate. I should have spoken to
    you before I replaced all of mine - NOT!
     
    D-Mac, Apr 9, 2007
    #9
  10. Somewhat off-topic, but includes *true* Epson warranty information, as
    distinct from Douglas/Min..*-talk.

    Far closer to the truth than that internationally recognised pro you
    claim to be.
    Have you not noticed how everyone is on to you now?
    So everyone should believe you.. who has a proven record of lying.. or
    me..? Here I quote from my current Epson warranty (also can be found
    here - http://www.epson.com.au/warranty/), thus:
    ==================
    Warranty

    Epson AUSTRALIA warrants that your Product will be free from defects
    in materials or workmanship for one (1) year ...
    At its discretion, Epson AUSTRALIA will repair or replace your
    Product, if it does not comply with this Warranty.
    ....
    This Warranty will not apply if during the warranty period:
    1. A Product's serial number or any rating label is removed or
    changed in any way;
    2. A Product is repaired other than by a Service Agent;
    3. You use a Product contrary to any technical or operating
    environment guidelines recommended in its user guide or manual;
    4. A part in your Product, (including without limitation the waste
    pads), reaches the end of its service life;
    5. A Product's malfunction or failure results from:
    1. deliberate or accidental damage;
    2. neglect or modification;
    3. incorrect voltage or a power surge; or
    4. your use of any non-genuine Consumables, software, parts,
    accessories or interfacing.
    ....
    Non-Genuine Items
    Epson AUSTRALIA advises that if you use non- Genuine Consumables,
    software, replacement parts or accessories, you may damage your
    Product and may void your warranty.
    ====================
    Note how they say "may".. That's because they are generally willing
    to replace the inkheads if it is not clear that OEM ink caused the
    problem, because good publicity is often more important than a few
    bucks.

    So what don't you understand, Douglas? Try answering the following
    without digging a deeper hole:
    1. Where exactly does it denote the inkheads as consumables, or not
    covered? (You'll note it specifically refers to waste pads ONLY as an
    exclusion, and also note that Epson inkheads, in most of their
    printers, are NOT user replaceable 'consumables' as they are in some
    Canon and HP printers..)
    2. What exactly did you do, from those 5 warranty-voiding actions
    above, that meant Epson would not replace the inkheads??
    3. Did Epson give you a special warranty, that applies only to Douglas
    MacDonald's?

    If you can't answer Q2, then why would you not demand Epson replace
    them..? Unless, of course, you just made the story up.. which reminds
    me - where *are* all those R2400's you were going to sell on Ebay???
    Are they the ones with the rooted ink-heads? (O:
    Yep, *I* would have got Epson to replace the inkheads.. IF they hadn't
    been abused or misused. This post shows that you were doing the wrong
    thing again - either:
    1. you had broken the terms of the warranty somehow
    2. you don't know that you have full protection under Oz consumer law
    3. you are a gutless dweeb who crawls away when someone says they
    won't fix it for free (see 2)
    4. the whole story is *another* lie from the master...

    So, which is it??


    * PS - I will not quote or repeat the new name Douglas (ab)uses, as it
    is in very poor taste and shows his lack of understanding and respect
    for indigenous matters.
     
    mark.thomas.7, Apr 9, 2007
    #10
  11. Oh, and not that I would rub it in, but i really shopuld have quoted
    Epson's very precise defintion of consumables:

    "Consumable" includes (without limitation) ink cartridges, toner
    cartridges, paper, transfer belts and fusers.

    .....

    Note the complete lack of the words "inkjet" or "inkhead". Er, maybe
    they just fergot.. or changed it quickly as soon as they sold Douglas
    his printers.
     
    mark.thomas.7, Apr 9, 2007
    #11
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