B and H Photo and Video

Discussion in 'Professional Video Production' started by Al Browne, Aug 7, 2003.

  1. Al Browne

    Al Browne Guest

    Has anyone reading this ever shopped there?
     
    Al Browne, Aug 7, 2003
    #1
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  2. Al Browne

    Jim Phelps Guest

    I guess you've missed the monster threads that have been overwhelming this
    NG for the last weeks.

    B&H is one of the finest photography store available. Either on-line at
    www.bhphotovideo.com or in person. Good prices, knowledgeable sales staff,
    reliable, and they won't mislead you. I've been in the store as well as
    bought many things on-line. If you go to the store, bring time and fist of
    cash or a brand new Platinum card with you:~) You won't be able to control
    yourself!!!
     
    Jim Phelps, Aug 7, 2003
    #2
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  3. No, but from what I know of them, they are a quality firm to deal with.

    PapaJohn
     
    PapaJohn \(MVP\), Aug 7, 2003
    #3
  4. Al Browne

    Jim Phelps Guest

    Sorry, started at the top and didn't see the other post about the imposter
    until it was to late. Well, at least I didn't post anything bad...

    Just thought it was some new Al guy, and not Alan...
     
    Jim Phelps, Aug 7, 2003
    #4
  5. Al Browne

    Tom Thackrey Guest

    You've got to be kidding!!! Searching for 'B&H Photo' on google grooups got
    17,700 hits.
     
    Tom Thackrey, Aug 7, 2003
    #5
  6. Al Browne

    PTRAVEL Guest

    Quite a few times. I just bought a Canon 10d from them. They're the most
    reputable, reliable and honest camera dealer on the planet. They're not the
    rock-bottom lowest, but their prices are very reasonable, and it's worth
    paying a couple of dollars more for the peace of mind of knowing you're
    dealing with an honest outfit.
     
    PTRAVEL, Aug 7, 2003
    #6
  7. Al Browne

    MSu1049321 Guest

    unlike the other end of the spectrum, Broadway photo/video, not that far from
    "Beards & Hats".

    Where B&H are jedi, Broadway are the sith, or worse
    ;-)Not just my opinion, google Broadway Photo Video and the terms scam, fraud,
    dishonest, etc. and see what you get.
     
    MSu1049321, Aug 7, 2003
    #7
  8. Al Browne

    Joe Sacher Guest

    They have great prices and a knowledgable staff. Just make sure that
    everything you buy never has a problem. A friend just purchased a Canon
    GL-2 from them. Most places would have replaced the camera that started
    eating tapes inside of 30 days. B&H only allows 7 days. I spend just a
    little more at a shop that will work with me if I have problems.

    Joe
     
    Joe Sacher, Aug 7, 2003
    #8
  9. Al Browne

    Andys cam Guest

    They're the most
    Anyone that has ever had a problem with a purchase from B&H would strongly
    disagree with that statement. They are about as sleazy as it comes if you have
    a problem with the purchase. A much better choice would be Armato's also in
    NYC. They are at least as knowledgeable and without the arrogant attitude and
    will bend over backwards to make everything go right with your purchase and fix
    anything that doesn't.
     
    Andys cam, Aug 7, 2003
    #9
  10. Al Browne

    Kyle Guest

    We've been doing business with them for about 3 years now and have been
    very pleased with their service and prices etc.

    Last year I wanted the Century Optics 0.55 WA lens for my GL1. I had
    ordered some other stuff as well.. tapes, a tripod bag and something
    else. I mistakingly added the VX2000 0.55WA to my cart instead of the
    GL1 WA. When the shipment arrived and I tried to put then lens on the
    GL1, it didn't fit because it was the wrong kind of adapter.

    I called them up and told them what had happened and the guy I talked to
    was helpful and gave me a return auth number and told me to ship it back
    and they'd exchang it. No problem. Stupid mistake on my part, yes.

    Oddly, I was in Manhattan for July 4th last month and I didn't get a
    chance to make it to BH. Probably a good thing. I would have come back
    broke. lol

    Kyle
    www.lookmom.net
     
    Kyle, Aug 7, 2003
    #10
  11. Al Browne

    PTRAVEL Guest

    Somehow I knew that if anyone would disagree with my post, it would be you.
    ;)

    Actually, I have had the occassional problem with a B&H purchase. I bought
    a Kenko wideangle lens for my VX2000, tried it and didn't like it. I
    decided I wanted an Optex, which B&H doesn't sell. I called B&H, was given
    an apology (!) and an RMA, all quickly and courteously. I returned the
    Kenko lens and my credit card was credited the day it was received by B&H.

    Another time, I bought a Sony stereo mike (I don't recall the model number).
    When it arrived, I decided it was too big for my intended application
    (carrying around an MD recorder for ambient sound and street musician
    recording when I shoot). I called B&H, asked to exchange it for a smaller
    Sony mike. They said, "no problem," and gave me an RMA, again, quickly and
    courteously. I had them send out the smaller mike immediately. I received
    it a couple of days later. Again, my credit card was credited the day B&H
    received the first mike back.

    I've never, not once, encountered an arrogant attitude at B&H, either
    ordering, returning, checking on a tracking number, or visiting in person.
    They're a New York outfit, no question (and I can say that, having grown up
    in New York). They won't go out of their way to be charming, or to chat.
    However, they're always polite and professional.
    Again, your experience seems to be unique, as is your perception of the
    attitude of the folks at B&H. Perhaps you might want to examine why this is
    so?
     
    PTRAVEL, Aug 7, 2003
    #11
  12. Al Browne

    Bob Sull Guest

    yes
     
    Bob Sull, Aug 7, 2003
    #12
  13. Al Browne

    Bob Sull Guest

    They're in New York. Almost New Yorkers have an attitude.

    If you think they treated you poorly, deal with thge other mail order
    houses. You'll think B&H treated you like a goddess.

    Check them out at http://www.reselleratings.com

    Six monthe rating with 245 reviews is 9.02 out of 10
    Lifetime rating is 9.11 out of 10.
    Not so bad.....

    Being female shouldn't have anything to do with it, how did you start
    the complaint?

    Bob
     
    Bob Sull, Aug 7, 2003
    #13
  14. Al Browne

    Pat Guest

    Some of the best prices on Canopus hardware.

     
    Pat, Aug 7, 2003
    #14
  15. Al Browne

    Andys cam Guest

    Somehow I knew that if anyone would disagree with my post, it would be you.
    Do a little search on the professional video boards and google and you can read
    all the B&H return horror stories for yourself ..........
     
    Andys cam, Aug 7, 2003
    #15
  16. Al Browne

    SimMike- Guest

    This is a good store. They've been around a long time.
     
    SimMike-, Aug 8, 2003
    #16
  17. Al Browne

    MitchGross Guest

    I've been dealing with them for nearly 20 years. Always excellent service.
    Only had a couple of problems with return or replacement items, none of which
    were ever a mistake on the store's part. Every time the return or replacement
    was quickly and painlessly handled. One time they even got on the phone to a
    manufacturer to help me straighten out a problem. I have no qualms in dealing
    with B&H Photo.

    Mitch
     
    MitchGross, Aug 8, 2003
    #17
  18. Al Browne

    Ronnie Guest

    My wife and I are both professional photographers and we both like B&H.
    However, they don't always have the best prices. If your buying equipment
    online you should also take a look at: www.digitalfotoclub.com. I would
    recomment that you always shop around before buying.
     
    Ronnie, Aug 9, 2003
    #18
  19. Al Browne

    Randy Guest

    Abslutely wonderful store and staff. I bought a Nikon lens last month,
    and opened the box...looked ok until I put it on the camera and it came
    apart!!!!! Really! No questions, B&H replaced it free within 7 days.
    Great store, prices a LITTLE more than some competitors but youre
    dealing with the best. Ritz is also good.
     
    Randy, Aug 9, 2003
    #19
  20. Al Browne

    AnthonyR Guest

    Mitch,
    That's basically what i was trying to say, I agree with your post.
    Sometimes non-NewYorkers take this quick, to the point, let's get it done
    attitude as rude. It don't take 20 minutes to place an order in NY, because
    they don't ask you how all your farm animals are doing by name. :)

    AnthonyR.
     
    AnthonyR, Aug 9, 2003
    #20
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