B&H has the worst customer service on the planet.

Discussion in '35mm Cameras' started by bozak, Jan 19, 2004.

  1. bozak

    bozak Guest

    I bought a Panasonic stand alone dvd recorder from them
    (their top of the line unit for the home consumer) and it came
    when they said it would. This product came with a rebate
    from Panasonic which included 2 DVD-RAM and 8 DVD-R
    discs. When i bought the recorder they had the rebate form
    on their site for downloading. Once I received the product
    I went back to the site and it was no longer there. I spent
    a ridiculous amount of time waiting on their phone lines for
    someone to talk too. Never happened. I sent three emails to
    them. One to the guy who sold it to me (he forwarded it to
    the so called customer service department), and two to their
    customer service department, both of which went unanswered.

    The whole problem with the matter is that Panasonic is no
    longer participating in the rebate, but I called Panasonic and
    they told me that they would honor the rebate if B&H sent me
    the form. This isn't a huge problem, but if they cant take the
    time out to send me a rebate form through fax or email, I wonder
    what would happen if I had a real problem that they needed
    to fix. Their customer service department is none existent.

    I'm now in the market for an external Sony 510UL dvd recorder.
    I told the guy who i intially bought the Panasonic recorder that
    I would buy it from them if all went well with that purchase.
    I would buy it from them if i was into aggravation.

    Just in case they want to say I'm lying about it, this is
    their reference number...

    control no. 109178360

    They are good for communicating with you as long as you
    have received your product. Once you receive it you are
    on your own.
     
    bozak, Jan 19, 2004
    #1
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  2. bozak

    Mark M Guest

    If Panasonic wants to make an exception to it's own discontinuation, then
    PANASONIC should contact B&H, rather than expecting B&H to go on your sole
    say-so.
    This is not a B&H issue, rather it is B&H following Panasonic's clear
    cancelation.
    -Something over which B&H has no control.
    If Panasonic is sincere, they will honor your request with the receipt/proof
    of purchase.
     
    Mark M, Jan 19, 2004
    #2
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  3. bozak

    Dan Sullivan Guest

    Why didn't you go directly to the Panasonic website?

    It was their rebate, not B&Hs.

    And usually rebates end with a three or four week grace period where you
    still can send in the paperwork.

    Someone at Panasonic should have sent you the form.
    See above.
    Now are you referring tp B&H or Panasonic?
    You should have dealt directly with Panasonic because it was their rebate.

    Best, Dan Sullivan
     
    Dan Sullivan, Jan 19, 2004
    #3
  4. bozak

    Jeff Shoaf Guest

    I'll have to disagree with you. I recently bought a fairly expensive lens
    from them. When I received it, they had included a manufacturer's rebate
    form for the lens. I quickly noticed that the lens had dust in it. I took
    some test shots with it and didn't notice any adverse affects from the
    dust, but I knew that it would affect the resale value of the lens so I
    decided to exchange it. It did take a while to get through to a customer
    service rep, but this was between the Christmas and New Year's holidays
    so I assumed they were overloaded.

    When I finally got through to a CS rep, he took my information, gave me
    an RMA number, and e-mailed me a web link where I could print out a pre-
    paid UPS label. I printed the label, packaged up the lens, attached the
    label, and dropped the package off at a nearby Staples on a Tuesday. I
    received the replacement lens the next Tuesday.

    I'm so happy with their service that I placed another order from them
    last night.
     
    Jeff Shoaf, Jan 19, 2004
    #4
  5. bozak

    Stephen Guest

    Why didn't you do the obvious thing and download the rebate when you placed
    the order?

    Stephen
     
    Stephen, Jan 19, 2004
    #5
  6. I am regular client of B and H and have never had a problem with them.
    I am the first to complain if I feel like I am gettting hosed but B
    and H delivers where some of the little guys fail. I am waiting for a
    $250.00 Matrox rebate on the X.100 that was handled by B and H. If
    there is a hiccup I will post it here.
     
    Product developer, Jan 19, 2004
    #6
  7. bozak

    jjs Guest

    Take it up with someone who fcuking cares, you cross-posting deadbeat.
     
    jjs, Jan 19, 2004
    #7
  8. bozak

    Princess Guest

    (jjs)It must suck to be that miserable all the time
    ..
     
    Princess, Jan 19, 2004
    #8
  9. bozak

    Duncan Guest

    They're the best online sales organization in photography in North
    America...they really know they're stuff and they deliver...no bull.
     
    Duncan, Jan 20, 2004
    #9
  10. Maybe if you had written that you had a problem, presented the facts and
    asked what you might be able to do to correct the problem, you would have
    received a much warmer response.

    As indicated, I suggest you send copies of your information to Panasonic
    (who issue the rebate), that is to the company not the rebate processor, and
    ask what you may be able to do now. Ask them if they can process it with
    the information you provided or if they might be able to provide a rebate
    form?

    I suspect they will take care of it.

    I know, I have kicked myself more than once for screwing up a refund
    request, but it happens. Life to too short to stay made at yourself or
    anyone else over it.
     
    Joseph Meehan, Jan 20, 2004
    #10
  11. bozak

    PTRAVEL Guest

    Well, let's see. . .

    You're mad at B&H because they took down a rebate form after the promotion
    ended, and won't send you another.

    You must be kidding.

    Incidently, both in my personal experience, and after buying many, many
    thousands of dollars worth of gear, and in the experiences of those who
    bought from them and reported on the internet, B&H is the unquestioned
    leader in customer service, ethical deal and business integrity.
     
    PTRAVEL, Jan 20, 2004
    #11
  12. bozak

    A Good Joe Guest

    Why didn't you print out the rebate form from the website in the first
    place. You obviously knew you were going to purchase the recorder - why wait
    to order then go get the rebate form?
     
    A Good Joe, Jan 20, 2004
    #12
  13. bozak

    Frank ess Guest

    Sorry, Charlie
     
    Frank ess, Jan 20, 2004
    #13
  14. Fer Gods sake Charlie, say somethin'.
     
    Bryand Spencer, Jan 20, 2004
    #14
  15. bozak

    gr Guest

    E-mailing the old rebate form is a pretty simple request. If your
    "unquestioned leader in customer service" won't even be bothered doing that,
    then it doesn't say much for the current state of customer service.
     
    gr, Jan 20, 2004
    #15
  16. bozak

    bozak Guest

    they never sent me the first one...
    apparently i must not be...
    B&H is full of shit... The problem is they have not responded back in
    kind in any fashion. If thats what you call great customer service,
    so be it.
     
    bozak, Jan 20, 2004
    #16
  17. bozak

    bozak Guest

    lucky you...
     
    bozak, Jan 20, 2004
    #17
  18. bozak

    bozak Guest

    it was no longer on the panasonic website...
    it was on the B&H site when i bought the recorder...
    B&H used the rebate in an effort to sell the recorder...
    I think the main reason B&H is not responding to me because
    the actual item I received is different from the item I paid
    for. I paid for a panasonic dmr-e100hs, what I received was
    a panasonic dmr-e100h. Part of my email asked what is the
    difference between the 100hs and 100h. As of today I still
    have had no reply from them. I cant tell the difference as
    they seem to have no different functions. But since I bought
    it from B&H I would think they could clear up the matter.

    Is that good customer service in your estimation?
    They said it was up to B&H. You have no idea of how many
    people at Panasonic I had to talk to just to get them
    to do that.
    so should you.
    B&H since it was up on their site and part of their promotion
    to sell it.
    I have and thought I explained it pretty clearly...
    Apparently I didnt...
     
    bozak, Jan 20, 2004
    #18
  19. bozak

    bozak Guest

    Diagree with me all you want. It doesnt make what I said not
    true.
     
    bozak, Jan 20, 2004
    #19
  20. bozak

    bozak Guest

    What they delivered me was a product I didn't pay for and refuse to
    even contact me about it.

    I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems
    to be no difference, but I would like them to at least call me back
    an affirm it. Not to mention send me the rebate form like I ask..
     
    bozak, Jan 20, 2004
    #20
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