B&H international exchanges

Discussion in '35mm Cameras' started by st11x, Apr 9, 2006.

  1. st11x

    st11x Guest


    Does anyone here had any experience with B&H regarding international
    exchanges? I recently ordered a loupe and it arrived on Thursday. Upon
    careful examination, I noticed a spec of dust embedded between the
    elements that cannot be removed. This is annoying for me and I would
    like to seek an exchange if possible. I have written to them but since
    it was already Friday afternoon (in NY) when I wrote to them, I suppose
    it will have to wait till at least Monday for them to give me a reply.

    My questions are:

    1) I have to send the item back and order another one (or when B&H send
    me another one upon receipt). Do I have to pay for both the shipping
    charges? If I am charged either way, then it might not make any
    economical sense as the loupe was US$ 80.

    2) I do not think that the item carries international warranty (again
    I'm checking with B&H) as there is no warranty card.

    st11x, Apr 9, 2006
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  2. st11x

    Jerry L Guest

    You should not worry about "perfect" or not.

    Something buried six feet underground is perfect; anything else
    may/may not be rated without a single (even with a microscope) flaw.

    Mellow out and enjoy life....
    = = =
    Jerry L, Apr 9, 2006
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  3. st11x

    Jim Guest

    Not only that, if the OP really mailed them a letter, it is likely that it
    won't arrive until after B&H shuts down for Passover. If that is the case,
    he won't hear from them for a week or so.
    Jim, Apr 9, 2006
  4. st11x

    casioculture Guest

    I agree. It reminds of that "dead pixel" issue.

    To the OP. Even had it been within the same country, I think you'd
    still have to pay for returning an item. If you do it, can you be sure
    that the item you get sent again will be free from such fault? It
    sounds like a manufacturer's QA problem, not a seller's one. Perhaps
    you may want to consider another brand.
    casioculture, Apr 10, 2006
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