B&H Photo + UPS = what the hell?

Discussion in 'Digital Cameras' started by Todd H., Nov 15, 2004.

  1. Todd H.

    Todd H. Guest

    When I got my Digital Rebel from B&H a couple months ago, the box it
    came in was beat to holy hell by UPS including tears and patches with
    their clear tape, and the B&H "inspect package carefully, if tape is
    broken, note in presence of carrier" security tape was broken on both
    side of the top--so mangled that I was moved to photograph it.
    Luckily though, nothing was broken inside.

    I figured it was just one bad day with UPS. But the box was certainly
    remarkable.

    Today I took delivery on another B&H purchased item--a Canon 100-300
    IS USM lens, UPS 2 day service. Silly me, I thought that first box
    looked bad, hell this one was torn completely down one corner, both
    security tape sides breached, and another puncture point on the other
    side of the box, all pasted back together with their magical clear box
    tape. UPS left it outside my door without any plastic around it on a
    drizzley day too--which was a further nice touch. Luckily I was soon
    at home and caught it before it got too wet.

    So either B&H is shipping out mangled boxes intentionally,
    underpacking boxes without enough stability for stacking (only had a
    sheet of bubblewrap and those big air pillow plastic things in
    there--no foam peanuts or anything) or UPS is the least careful
    carrier in the known world.

    Anyone else with similar experience?

    I've noted things with UPS on this shipment and saved all materials,
    but it appears Canon's product packaging saved the day here, and the
    lens so far appears to work just fine.

    But I remain curious if there's a theme here with UPS or B&H not
    packing things in a truck ready fashion.. or... ?

    Best Regards,
     
    Todd H., Nov 15, 2004
    #1
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  2. Todd H.

    Charles Guest

    Yes. I just got a Canon SD-300 last week from B&H and had the same
    experience. I freaked when I saw the package. I get quite a few things
    shipped through UPS and never got any package like that before. It
    appears that someone in the B&H packing department is messing up.
    Hopefully Henry will read this and fix the problem.
     
    Charles, Nov 15, 2004
    #2
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  3. You can put me down as a yes. I got something some months ago...don't recall
    what...and it too was mangled. A recent shipment was ok. I had a friend pick
    up some stuff at their store and some items were missing from the
    box...still trying to sort that out as there wasn't a packing list to go by.
    I like B&H so I suppose with the thousands of boxes that go out each week
    this is bound to happen a bit...but still...
     
    Gene Palmiter, Nov 15, 2004
    #3
  4. Todd H.

    YAG-ART Guest

    What do you expect, its UPS.
     
    YAG-ART, Nov 16, 2004
    #4
  5. Todd H.

    YAG-ART Guest

    UPS is not careful at all, and I don't use them for shipping unless I
    have to. I'd rather use FedEx or USPS
     
    YAG-ART, Nov 16, 2004
    #5
  6. Todd H.

    Hunt Guest

    Glad they all worked, regardless of the mis-handling by someone. I've never
    bought from B&H. but they have a good rep around my studio. I got almost the
    opposite from Calumet the other day. Ordered a CF card safe, and it was boxed
    in original package, bubble-wrapped, then placed in a box, at least 5x the
    volume with "peanuts." When it arrived, I wondered if I had ordered a new
    Cambo 4x5, judging by the box. Obviously, nothing was damaged in any way - how
    could it?

    I'd have a heart-to-heart with UPS regarding your package. Maybe your driver
    is a Nikon shooter!

    Hunt
     
    Hunt, Nov 16, 2004
    #6
  7. Todd H.

    RICH Guest

    I have been fighting with UPS over an Adorama package that was "delieverd"
    and "signed for" BY ME on Tues 2 Nov. Unfortunately I was out of state the
    day the package was delieverd and I live alone. Somebody got a new camera
    case.
     
    RICH, Nov 16, 2004
    #7
  8. Todd H.

    RHinNC Guest

    I have purchased several camera bodies, a couple of digital cameras and
    several lenses from B&H since the first of the year.

    I must be real lucky as none of the shipments were as you describe.
     
    RHinNC, Nov 16, 2004
    #8
  9. Todd H.

    emski Guest

    So either B&H is shipping out mangled boxes intentionally,

    Adorama infiltrator within UPS force :))
    emski
     
    emski, Nov 16, 2004
    #9
  10. Todd H.

    Thumper Guest

    I own a small business and ship glass gift ware daily with UPS. I
    have had only a few things damaged in 20 years.
    Thumper
    To reply drop XYZ in address
     
    Thumper, Nov 16, 2004
    #10
  11. Todd H.

    YAG-ART Guest

    Probably has more to do with the local UPS driver.
     
    YAG-ART, Nov 16, 2004
    #11
  12. Todd H.

    jean Guest

    If Tom Hanks had been working for UPS in Cast Away, he would still be on his
    island!

    I would rather have things shipped by the USPS than UPS!

    Jean
     
    jean, Nov 16, 2004
    #12
  13. Todd H.

    Mark² Guest

    This sounds like a UPS issue in your area.
    I have taken many dozens of UPS shipments from B&H, and have never ever had
    a problem like yours. I suspect somewhere along your particular route there
    is a problem UPS should know about.

    I just received another box from them last week and it was perfect.
    I usually have them ship via second day air though, which may make a
    difference in the number of times it is handled (fewer?).

    If I were you, I would send copies of the picture you took of the box
    directly to B&H, attn: Henry Posner. I tried to convince them a while back
    to return to Fed-Ex. I seem to recall that they will allow you to request
    Fed-Ex still, though not sure if that still stands...
     
    Mark², Nov 16, 2004
    #13
  14. Todd H.

    Mark² Guest

    One alternative would be to refuse shipment.
    **This would mean that your mangled package would be returned to B&H in even
    WORSE condition...and B&H would get a very loud heads up as to how their
    packages are being treated!!
     
    Mark², Nov 16, 2004
    #14
  15. Todd H.

    Mark² Guest

    The only bad link in this particular B&H chain is UPS.
    I've ordered many many thousands of $$ worth of equipment from B&H over the
    years, including about $900 worth just last week, and I've never EVER had a
    problem with them. This includes returning items I simply changed my mind
    about.
    No problems EVER.
    B&H is as rock-solid a company as you will find.
    I have also had good dealings with Calumet, as well.
     
    Mark², Nov 16, 2004
    #15
  16. Todd H.

    Mike S. Guest

    How, in the "drop it on the porch, run fast, and hope the person to find
    the box is the intended recipient" world do you get the opportunity to
    refuse a package from UPS?
     
    Mike S., Nov 16, 2004
    #16
  17. Todd H.

    Paul Wylie Guest

    It's UPS. I used to work for a major electronics chain and we used UPS
    for nearly everything. One day, I had a store in town ship me a monitor
    for a computer I was selling. It arrived the next day. The
    formerly-cube-shaped box arrived nearly spherical as every corner had been
    smashed. Fortunately, the monitor was packed in substantial foam packing
    and was undamaged.

    This time of year is especially bad for UPS packages. UPS hires something
    like 80,000 temp drivers this time of year, and many of them are trying to
    get full-time permanent jobs with UPS after the holidays are over. UPS
    cares primarily about one thing: Speed. So if a driver can get his route
    done more quickly and deliver more packages in his shift, he's probably
    got a better chance of sticking around after the holidays. If he's
    careful and treats his packages gently, that slows him down.

    Likewise with the guys who load and unload trucks, trains, aircraft, etc.
    They don't go out of their way to mangle your package, but neither do they
    go out of their way to ensure that they *don't* mangle your package.

    That's the primary reason that UPS insists that fragile or sensitive
    equipment needs to be packed with at least 2" of space all around it.
    Anything valuable usually needs to be double-boxed (i.e., the original
    manufacturer's box placed inside a bigger box that's also filled with
    packing material).

    The fact that UPS has completely mangled your boxes and the equipment
    still managed to arrive undamaged says good things about B&H's packing
    procedures and bad things about UPS in your area.

    --Paul
    ** Note "removemunged" in email address and remove to reply. **
     
    Paul Wylie, Nov 16, 2004
    #17
  18. Everything I've ever ordered from BH was well-packed. Over-packed, in
    most cases.

    UPS, on the other hand, has mangled quite a few of my packages, a much
    higher fraction than the USPS or FedEX, but that's just my experience.
     
    Richard Kaszeta, Nov 16, 2004
    #18
  19. Todd H.

    YAG-ART Guest

    Henry,

    Its not a B&H issue, its a local UPS issue. I have order lot of items
    from you, and only the UPS items ever showed any damage. Since they
    assigned a new driver to the route I am on, not a single problem.
     
    YAG-ART, Nov 16, 2004
    #19
  20. Todd H.

    Paul Wylie Guest

    Sort of. It's common knowledge that shippers who use UPS get a discount
    based on their shipping volume. The shippers charge their customers
    "retail" value for the shipping charges, so the shipper makes a profit
    equal to UPS's discount. It's a small profit, to be sure, but every
    little bit helps.

    --Paul
    ** Note "removemunged" in email address and remove to reply. **
     
    Paul Wylie, Nov 16, 2004
    #20
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