B&H still has the worst customer service on the planet.

Discussion in 'Digital Cameras' started by bozak, Feb 4, 2004.

  1. bozak

    bozak Guest

    Just look at what this guy went through at resellerratings.com...
    (Notice it takes him over 20 minutes to talk to a customer service
    person)

    I guess everybody who says that about them are just lying...

    Review (Very Dissatisfied)
    Posted by
    Phas3d
    2/3/04 10:41 AM (0 of 1 users found this review helpful)
    Horrible!! I placed an order online on 1/31 and received an email a little later asking for
    verification of my billing address. I checked with my bank and entered in the billing information my
    bank has for my credit card and sent a reply email back to this b&h. I waited till the 3rd of
    Febuary before I finally called asking for verification of shipping of the item I purchased as the
    site was still listing my order as being in the "processing" stage.
    When I called I got the royal run-around, being transferred twice and waiting for 20 minutes
    before an extremely rude customer service rep finally spoke to me. He told me my order had not been
    shipped because B&H was still waiting for confirmation of my billing address. I gave him what my
    bank gave me and what I have been using for the past two years at such online stores as newegg,
    zipzoomfly, bestbuy, and a few others. He said it was still incorrect according to my bank.
    I called my bank yet again to reverify what information they had and they have what I have and
    what I have given bhphotovideo. I called back to straighten out this mess once and for all and
    waited another 20 minutes before finally talking to another rude rep. They still could not process
    my order, so I asked them to cancel my order. The rep said, "thank you" and hung up on me.
    I have never had such an awful experience dealing with purchasing a product from company
    online before. I will never be doing business with this company and advise others not to purchase
    from bhphotovideo.

    ---------------------
    Feb 4th, 2004

    In response to Henry's reply...

    I called my credit card company again yesterday and sorted the issue out (after three
    attempts). Apparently, since I have a debit card that is tied to one of two of my accounts, they
    confused my primary checking billing address with what was on my billing address for the debit card.
    So, this was not b&h photo video's fault. However, there is no excuse for the borderline
    beligerent/rude behavior of the two individuals I spoke to at b&h trying to address this issue.
    Also, no one at b&h ever called any number either my bank or I gave B&H. I was more than willing to
    iron out this problem with them and continue with my purchase of a $400 item. I had heard of nothing
    but solid/good reviews from dpreview. Instead, there behavior and particularily, Henry's lack of
    acknowledging the main gripe I had with the customer service, have prompted me to go with another
    company.
    I had the same issue come up when I purchased this same item online at digitalfotoclub.com
    today. However, they DID call me about it and we DID get it sorted out. I was treated with respect
    from the rep and in turn will be doing business with them in the future. You can look for the review
    I will leave them here at ResellerRatings tomorrow once I get the item from them.
     
    bozak, Feb 4, 2004
    #1
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  2. bozak

    bozak Guest

    you know, youre really full of shit, youre fucking whining away about
    a post in a newsgroup and youre trying to pass some bullshit off about
    you wouldnt mind waiting twenty minutes to talk to a customer service
    person???

    you are so full of it you burp shit...
     
    bozak, Feb 5, 2004
    #2
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  3. bozak

    Generic Eric Guest

    Notice it took you more than 20 minutes of your life to beat a dead horse.
    Why do you have all this free time? Are you grounded or something?

    Appears to me, or anyone with reading comprehension skills, that the guy
    wound up with the situation resolved to his satisfaction. He had more than
    one address linked to his account and this created the slowdown. As for
    belligerent and/or rude behavior, I offer no explanation. I wasn't there.
    Sometimes people can mistake directness for rudeness-- appropriately or
    inappropriately. I've never received anything but a direct and honest
    answer to any question posed to a B&H rep either on the phone or in person--
    whether or not they thought I would like the answer. There's very little
    chit-chat and rarely have I gotten anyone there to crack a smile. (Could be
    me, too). BUT-- no one is on commission, no one is pushy, and if they don't
    know the answer they always go out of their way to find it.

    Sorry you had a bad experience there. But as for taking it up as a cause, I
    see no point to it. You've made your point-- you had a bad experience.
    We've all now the bad experience of YOU.

    Calm down, leave the basement, get away from the computer. Keep up this
    rant and you'll have a stroke before your 16th birthday.
     
    Generic Eric, Feb 5, 2004
    #3
  4. bozak

    Crownfield Guest

     
    Crownfield, Feb 5, 2004
    #4
  5. bozak

    The Wogster Guest


    Okay we know you don't like B&H, but I have now filtered out about 10
    subjects from this group, and guess what 5 of them contain B&H in the
    title, enough already.....


    W
     
    The Wogster, Feb 5, 2004
    #5
  6. bozak

    Crownfield Guest


    Damn!! Eric found him out.

    bozak is just an adolescent!
     
    Crownfield, Feb 5, 2004
    #6
  7. bozak

    Chris Guest

    according to my bank.

    At this point, I'd have verified with my bank whether someone from B&H did
    indeed try to obtain this information. When I call a business, I do not
    like being given the runaround, and if I could verify being lied to, I'd
    explain to them exactly why neither I, nor anyone I know, would ever do
    business with them again.
    and hung up on me.

    If you're unsatisfied with an order that has not been completed, cancelling
    is often the best option available. Of course, after they'd have gotten my
    money, I'd be having a great deal of fun suing them for a somewhat
    outrageous punitive amount of money, just to teach them to behave themselves
    in the future.
    The customer did the right thing, making sure that a prospective customer
    might see the customer service review, and maybe buy from another company
    instead of taking a risk.

    Were B&H Photo interested in doing the right thing, and had they seen the
    review, they might have made efforts to correct the situation. I certainly
    wouldn't want such negative reviews out about my business. Even one can be
    damaging.
    to address this issue.

    I agree. There is no reason to keep someone on hold over such an easily
    explained issue as "your billing information is still in error". They could
    have said this without putting him on hold, and tying up precious phone
    lines on both ends.

    It also probably took ALOT of effort for the complainant to admit the fault
    was indeed not solely with B&H. Even so, B&H should have been more polite.
    item. I had heard of nothing

    What did I tell you? They didn't even bother calling.

    I think clearly the worst thing for me as a consumer is a company that
    outright lies to the customer without any reason to. The burden is on the
    customer to get their proper banking information. There was no reason
    whatsoever to keep the customer on the phone any longer than a grand total
    of 3 minutes, while they verified the information wasn't available.
    I would have gone with another company, unless B&H could show me that the
    service rep was indeed taught the folly of his behavioral problems.
    Something like this isn't likely a company policy, so they should have
    educated the employee to interact more productively in future.
    from them.

    An informed consumer who stands and speaks for what he/she believes in.

    -wipes tear from eye-

    Seriously, that is how a customer should behave. Try to sort the matter
    out, and if the people don't behave themselves in an acceptable manner, the
    customer is always right, so go elsewhere. Nobody has to take attitude.
     
    Chris, Feb 5, 2004
    #7
  8. bozak

    Chris Guest

    I've been on hold for around 20 minutes with various companies over the
    years.
    None of them got my business afterwards, however.

    I believe had I been put on hold for 20 minutes once, there'd not have been
    a second time. I'd have taken my purchase to another store. He showed
    restraint.
    Busy phones with many orders generally mean a policy where you don't keep
    people waiting for longer than necessary. Inaccurate billing information
    does not require a 20 minute stint on hold. That's pathetic.
    He blamed the bank where blame was warranted. He also blamed B&H for
    keeping him on hold, failing to resolve the issue, and their customer
    service personnel who lied to him about their efforts to obtain his bank
    information.
    So, you're saying you'd stay on hold, and take being lied to by their
    operators when you knew they were indeed lying, and just "tough it up"?
    You're so full of shit.
    If you don't want to see "whining", here's a thought, don't reply to such a
    post. You'd have to be subjected to even more of it in response than by
    simply passing it over.
    So, I suggest you get a life, yourself.
     
    Chris, Feb 5, 2004
    #8
  9. bozak

    Chris Guest

    Social engineering is best reserved for times when you'll be getting some
    pussy out of the exchange. ;-)

    No way I'd be sweet-talking some consumer rep over a simple purchase.
     
    Chris, Feb 5, 2004
    #9
  10. bozak

    Chris Guest

    What math, professor? I know full well how long it takes to access
    information.
    You suggested he learn to deal with it, so why am I putting words into your
    mouth?
    You also referred to his customer complaint as "whining". How am I being
    inaccurate here?
    Learn to spellcheck your posts.
     
    Chris, Feb 5, 2004
    #10
  11. bozak

    Generic Eric Guest

    Actually, it is. I did mean to say that "we've all now had the bad
    experience of YOU," but as it stands it is, in fact, correct. Better than
    the junior high drivel spewing from your keyboard.

    Now go finish your homework.
     
    Generic Eric, Feb 6, 2004
    #11
  12. As the punch line goes for the "old joke": Now that we have that
    decided, we're only haggling over the price<:))

    Roger Halstead (K8RI & ARRL life member)
    (N833R, S# CD-2 Worlds oldest Debonair)
    www.rogerhalstead.com
     
    Roger Halstead, Feb 6, 2004
    #12
  13. bozak

    jriegle Guest

    I've purchased from B&H numerous times over the years. I never had a problem
    but things can go wrong (to error is human) and I would expect them to fix
    it courteously if it had. If they treated me like sh!t, it would be the last
    time.

    It is hard for me to believe this is true. let's hope it is not.
    John

    from them.
     
    jriegle, Feb 6, 2004
    #13
  14. bozak

    Frank ess Guest

     
    Frank ess, Feb 6, 2004
    #14
  15. bozak

    gr Guest

    January I ordered an upgrade of
    In case you haven't been following...

    No one has claimed B&H is intent on ripping you off. All the complaints stem
    from having to deal with their poor customer service when something goes
    wrong. Most times, nothing goes wrong (as in your case), so of course you're
    happy. But pity the poor bastard that has some poor luck with his order, or
    if he requires any assistance that isn't a straight-forward "pay and ship".
     
    gr, Feb 6, 2004
    #15
  16. bozak

    Crownfield Guest

    you are an ineffective noxious little troll.

    if in person, you are anything like you are here,
    you are probably ugly, not very smart,
    have bad breath, and a serious case of body odor.

    had you spent one tenth the time actually communicating with B&H
    as you have incessantly whining here, your problem would have been
    solved.
     
    Crownfield, Feb 6, 2004
    #16
  17. bozak

    Generic Eric Guest

    So you're a troll. You spend all your time trolling. And you're proud and
    pleased with coming up with brilliant zingers like "hot as a winter night in
    anchorage" and brilliant barbs like "you're lame." You make a living as a
    troll, going from newsgroup to newsgroup getting people to dislike you. And
    you do it intentionally, deliberately, with a plan.

    Why would anyone aspire to "stand over it all" if all that's there is you?
    You're a little person, with a little mind and even tinier thoughts. I take
    pity on you, and to a degree am somewhat jealous of the free time that you
    clearly have. Maybe you're an inmate. Or a shut-in. Or someone with a
    debilitating injury, or retired, or so wealthy you don't need to do anything
    at all.

    Then again, you're probably just a loser. Goofiing off at work, flunking
    out of school, or masturbating like a monkey in between posts.

    I guess that anonymity really is the best part of the internet. If we knew
    who you were, you would have been squished like a bug a long time ago.

    Ciao.

    And the Lakers suck.
     
    Generic Eric, Feb 6, 2004
    #17
  18. bozak

    Alan Browne Guest

    ....we eagerly await the death of this thread and your return to full
    time duties at other NG's...
     
    Alan Browne, Feb 7, 2004
    #18
  19. bozak

    Generic Eric Guest


    Wow. You truly are my hero.
     
    Generic Eric, Feb 7, 2004
    #19
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