Before you buy an Olympus refurbished camera

Discussion in 'Olympus' started by David James, May 17, 2004.

  1. David James

    David James Guest

    David James, May 17, 2004
    #1
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  2. David James

    John Tucker Guest

    That's terrible. I do hope you get it resolved.

    As a side note, this is why I never purchase anything through eBay. I find
    it hard to trust anyone whom I do not know when it comes to sort of thing.

    John
     
    John Tucker, May 17, 2004
    #2
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  3. David James

    Ken Weitzel Guest

    Agreed. Totally bizarre trick. Can't see Olympus pulling
    a stunt like that, though.

    I wonder if it was refurbished by Oly; then used and
    abused and mis-used for a couple of years; and then sold
    to you?

    Will Oly tell you exactly when the refurbished it?

    Ken
     
    Ken Weitzel, May 17, 2004
    #3
  4. David James

    David James Guest

    Olympus have not responded to my request for them to confirm if the serial
    number is from one of their refurbished cameras sent 13th May 2004. I will
    send them a reminder tonight and keep you posted. In one of their earlier
    emails they asked me to send it in for waranty clam but I refused as it
    would cost me postage and it is not realy a waranty claim.

    Thanks
    David
     
    David James, May 18, 2004
    #4
  5. David James

    Bill Funk Guest

    Wow! That's nasty!
    However, what Oly says on their site isn't material, since you
    evidently didn't buy it from Olympus.

    I've bought reconditioned stuff in the past, but only from the people
    who actually did the reconditioning (in this case, that would have
    been Olympus).

    I hope you can get this fixed.
     
    Bill Funk, May 18, 2004
    #5
  6. David James

    m Ransley Guest

    It is allot worse than my 24 yr old purchased used Canon A1 , tell em
    %^&$#
    But you don't get anywhere like that till you've won.
     
    m Ransley, May 18, 2004
    #6
  7. David James

    Tom Scales Guest

    I'm very confused. You didn't buy it from Olympus and you're mad at them? I
    could sell you a 1964 Corvair and declare it 'refurbished', even though it
    didn't have wheels or an engine and it wouldn't be Chevrolet's problem.

    Tom
     
    Tom Scales, May 18, 2004
    #7
  8. David James

    David James Guest

    The power seller that sold it to me sells thousands. Do you think he should
    open every box and check them? Do retail stores unpack every box and check
    the contents?
     
    David James, May 18, 2004
    #8
  9. David James

    David James Guest

    It would be chevys problem if they had refurbished it and sold it as having
    minor cosmetic imperfections. Der!
     
    David James, May 18, 2004
    #9
  10. David James

    Steven Wandy Guest

    The power seller that sold it to me sells thousands. Do you think he
    should
    I would think if he is selling "refurbished" cameras, it would be in his
    best interest to do exactly that.
    No, but they generally (there are exceptions) stand by the product they
    sold.

    BTW - I purchased an Olympus Refurbished E-10 several years ago from an Ebay
    reseller (located in Brooklyn) and the camera was in mint condition. I am
    not saying that you weren't ripped off or that you are trying to mislead
    people, but unless there was a mistake (repackaging a camera BEFORE it was
    refurbished) I can't see Olympus sending this out in this condition. (Then
    again, I can't see them not responding to your reasonable questions about
    the serial number on the camera.)
     
    Steven Wandy, May 18, 2004
    #10
  11. David James

    Steven Wandy Guest

    It would be chevys problem if they had refurbished it and sold it as
    having
    If you bought it directly from GM/Chevy, not if there was a third party in
    the middle. Being a businessman, and previously owning my own business, the
    person that the consumer deals with is the one considered responsible for a
    problem. (I owned a funeral chapel and if there was a problem with a casket,
    limousine, flowers, etc. the family would hold ME responsible NOT the
    various parties that I contracted with.)
     
    Steven Wandy, May 18, 2004
    #11
  12. David James

    David James Guest

    In Australia things are a bit different. Not sure if this is because of our
    law. Last time I had an electrical appliance fail within the warranty
    period, I was given the contact details of the repairer who billed the
    manufacturer for the repair. This happened recently when maccam paid Oly'
    Australia to fix my faulty camera. In that case the seller wasn't even
    notified. I think retailers in Au do this to avoid postage fees.

    David
     
    David James, May 18, 2004
    #12
  13. David James

    David James Guest

    The only thing I don't understand is,

    Why wont Olympus America tell me is OLYMPUS D390 DIGITAL CAMERA serial
    number 402045128U, one of theirs?

    Why would they hide it? Can someone else please try writing them and asking
    the same question?

    TIA
    David
     
    David James, May 18, 2004
    #13
  14. David James

    Tom Scales Guest

    But Chevy DIDN'T sell it. How do you know the seller is telling the truth.

    Hint: You don't!
     
    Tom Scales, May 18, 2004
    #14
  15. David James

    Tom Scales Guest

    I doubt if they even keep records. Why would they?

    Tom
     
    Tom Scales, May 18, 2004
    #15
  16. David James

    Lionel Guest

    The repairer would've been an authorised service centre.
    In Australia, we have several options. The retailer has primary legal
    liability, but if they let you down, the manufacturer/importer is
    obligated to deal with any warranty claims. Additionally, with most big
    brands, you also have the option of using any authorised service centre
    (typically run by the bigger dealers/distributors) who can provide
    warranty service (if supplied with proof of purchase, of course).
    Partially (they add up fast!), & also because most retailers don't have
    any service skills or facilities.
     
    Lionel, May 18, 2004
    #16
  17. David James

    Lionel Guest

    At a guess, they're trying to avoid being involved in a legal battle.
     
    Lionel, May 18, 2004
    #17
  18. David James

    David James Guest

    To minimise fraudulent claims.
     
    David James, May 18, 2004
    #18
  19. David James

    David James Guest

    If Oly' would confirm the serial number is from a camera the recently
    refurbished I would. Surely they keep records? I hope so, otherwise they
    could say to every claimant "that's not one of ours"
     
    David James, May 18, 2004
    #19
  20. What is going on here. I am an Olympus Fan and I woiuld have liked to
    know what it is all about - yet when I try to log on to the site
    mentioned, I get 'forbidden, You don't have permission to enter this
    site'

    Please explain, someone.

    B.Pedersen Latitude -31,48.21 Longitude115,47.40 Time=GMT+8.00
    If you are curious look here http://www.mapquest.com/maps/latlong.adp
     
    nesredep egrob, May 18, 2004
    #20
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