Canon IXUS 400 'E18' Error - How To Handle Canon??!!

Discussion in 'Canon' started by Dan Ricketts, May 30, 2004.

  1. Dan Ricketts

    Dan Ricketts Guest

    Hi All,

    I've had my Ixus 400 for about 6 months when it presented me with an E18
    error and the lens refused to retract. I managed to get the lens back in
    after powering on & off a few times but I'm still getting the occasional
    error and when I shake the camera it sounds as if something is broken
    inside. I have returned the unit to canon for 'repair under warranty' - who
    have told me the unit has been dropped (which it hasn't) and want £250 for
    repairs. Apparently this is a common fault with these cameras (even though
    canon won't admit as much), so I'm hoping someone here has had similar
    dealings with canon and had their camera repaired under warranty. So far I
    have spoken to 3 people and am waiting to speak to the technical team
    manager who is personally going to review my case (not that I hold out much

    Any advice people could offer with this would be great as I'm sure they are
    still gonna refuse to repair under warranty (would this be a job for the
    office of fair trade, or trading standards?)

    Many thanks

    Dan Ricketts
    Dan Ricketts, May 30, 2004
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  2. Dan Ricketts

    spodosaurus Guest

    Dan Ricketts wrote:

    Sounds like it. Anyone have similar experiences with other companies?
    I'm pretty soured on Canon right now for several reasons, and am looking
    at Nikon, Olympus, and Fuji for my next digital camera.
    spodosaurus, May 30, 2004
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  3. Dan Ricketts

    Deathwalker Guest

    Nikon after sales service is shit. Don't know about olympus. Nothing
    negative heard about fuji.
    Deathwalker, May 30, 2004
  4. Dan Ricketts

    Marli Guest

    The IXUS 400 makes a noise when you shake it. It is the orientation sensor.
    Marli, May 31, 2004
  5. Dan Ricketts

    MikeS Guest

    Snip SNip.

    My daughter was using her camera is a Canon IXUS v3 she was taking shots
    when a gust of wind blew fine dust over her and her camera.
    The zoom lens got stuck and that she thought was that and it would have to
    go back for an expensive clean out. I looked at the lens barrel with a
    magnifying lens and could see the tiny bits of grit/sand wedging the barrel
    to one side very slightly. What I did was to turn the camera so that the
    lens was pointing down and pushed firmly but carefully to open up the barrel
    some of the grit dropped out and I taped the camera carefully again until
    most of the grit was out. Replaced the battery and switched the camera on
    and off several times with the lens pointing down and much more grit came
    She is happily useing it without any trouble to date.
    This a copy and paste of a post I sent in April 2004 to which I dint get ant
    feed back.
    If this works could let the NG know?
    MikeS, Jun 27, 2004
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