Canon LiDE 80

Discussion in 'Canon' started by Nanashi Nogombe, Oct 22, 2005.

  1. Please excuse me if I breach any protocols here, I have never used
    newsgroups or support lines before.

    I bought a new PC with XP Professional (SP2) 6 months ago and until recently
    Canon LiDE 80 Scanner worked fine with it. Whenever I booted up I heard the
    scanner connect to the USB port. Recently, I went to scan a document and
    received the error message:

    " Cannot communicate with scanner. Cable may be disconnected or scanner may
    be turned off. Check status. Scanner driver will be closed"

    I tried everything including un-installing and re-installing, downloaded
    deldrv.exe from Canon site and repeated and repeated process of
    re-installing. I tried the scanner with a friend's laptop running XP
    professional and the scanner worked okay. I then tried his Canon scanner
    (5002f) with my PC - same error messages. I contacted Canon tech support
    who were less than helpful. They told me it was obviously a software
    conflict (Doh!) and I needed to uninstall the application that was
    conflicting. I uninstalled everything I have that might possibly be
    construed as an imaging device, I changed the power options on my USB ports
    to be "always on", I made sure "static image" was automatically on, I did
    everything suggested by others on the net - All to no avail.

    I rang Canon again and was told "you'll have to reinstall XP" and basically
    "not our problem". When I go to Windows Device Manager it tells me the
    hardware is working properly.

    I have received other erros as well as the original one. These include:

    "The device encountered an internal error, please try again" and
    "There is a TWAIN error Maybe the device is not connected."

    From searching the net I can see many other people have encountered the same
    problem with Canon USB scanners. Does anyone have a solution?

    Many thanks - Kirk
    Nanashi Nogombe, Oct 22, 2005
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  2. Thanks CSM1. I am working long hours at the moment. I'm too tired and
    don't have time to follow your advice until next weekend. (You need to be
    alert when changing the registry). I'll let you know how I get on.
    Nanashi Nogombe, Oct 24, 2005
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