CANON Officially sucks

Discussion in 'Canon' started by mindesign, Jun 30, 2006.

  1. mindesign

    mindesign Guest

    I am in Australia - travelled to the USA and purchased a NEW 30D from an
    authorised reseller. I get home - the camera developed a fault - Canon will
    NOT fix it under warranty and it is 3 weeks old.

    how's this for their suggestion - return it to the point of purchase for a
    refund or warranty repair

    BTW they noticed my EOS SLR in my bag as well and said that being a film
    camera, it would be covered anywhere in the world ..... just digital camera
    aren't covered.

    well bend me over and drive me home

    pathetic
     
    mindesign, Jun 30, 2006
    #1
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  2. mindesign

    BobF Guest

    Aint it a bitch?

    I'm in Canada and we were warned not to buy in the USA, the warrenties won't
    apply.
     
    BobF, Jun 30, 2006
    #2
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  3. A clue is a terrible thing to waste.
     
    Randall Ainsworth, Jun 30, 2006
    #3
  4. mindesign

    zog Guest

    yeah well I just looked at my warrantee for my 350D, its only for
    Australia and NZ, so it would not be covered overseas either.

    you would think they would have an international warrantee, I know the
    Minolta A1 I bought a while ago is covered in Australia in spite the
    fact I bought it from New Jersey USA
     
    zog, Jun 30, 2006
    #4
  5. Whiners. 2 Old ladies. I apologize I know older ladies that do less
    complaining.
     
    Woo U Flung Poh, Jun 30, 2006
    #5
  6. mindesign

    J. Clarke Guest

    This policy is so widely known that if you were unaware of it you are the
    one at fault. Why would you pay the extra for a US warranty when you don't
    live in the US, anyway?
     
    J. Clarke, Jun 30, 2006
    #6
  7. mindesign

    RW+/- Guest

    Are you sure you're not anal painsworth?

    Try rereading his post, fool, then correct this BS
     
    RW+/-, Jun 30, 2006
    #7
  8. mindesign

    DD Guest

    That does suck.

    With Nikon it's a little different here. They will honour the
    international warranty, PROVIDED you can produce customs clearance
    documents and your local VAT tax invoice from customs.
     
    DD, Jun 30, 2006
    #8
  9. mindesign

    zog Guest

    are you a complete a fuckwit or just look that way?
     
    zog, Jun 30, 2006
    #9
  10. mindesign

    Pete D Guest

    It does suck, with so much travel around the world these days you would
    think that an international company would give an international warranty so
    that no matter where you bought the item the warranty would be valid in any
    country that it broke down.
     
    Pete D, Jun 30, 2006
    #10
  11. mindesign

    DD Guest

    In my opinion this sort of policy is put in place largely to protect the
    local distributors who have a vested interest in promoting any
    particular brand in their region.

    To protect themselves against the flood of grey imports they have to put
    in place some sort of policy because the manufacturers will not credit
    them with returns of goods that they didn't bring in themselves. If you
    take in a faulty product that is still under warranty and they replace
    or repair it, often the costs for that aren't covered by the
    manufacturer.

    Personally I think it is partly the manufacturers who are to blame as
    they have not kept their own policies in line with changes in consumer
    trends over the years.
     
    DD, Jun 30, 2006
    #11
  12. Do you see my name attached to any of the above? Get a clue.
     
    Randall Ainsworth, Jun 30, 2006
    #12
  13. mindesign

    Pete D Guest

    Still, the so called "grey imports" are manufactured by the same compamy and
    will surely be covered by warranty somewhere, I don't see why that should be
    limited.
     
    Pete D, Jun 30, 2006
    #13
  14. mindesign

    DD Guest

    That's exactly what I am saying. The manufacturers don't have the
    systems necessary to identify whether a camera should qualify for
    warranty coverage or not. They are entirely dependent on the local
    distributor to tell them when and where a camera was purchased.

    Assume you purchase a camera from a shop in Hong Kong and you lose your
    receipt. You then travel to Australia and try to have the camera
    serviced under warranty there - how does the local person know when you
    bought it?
     
    DD, Jun 30, 2006
    #14
  15. mindesign

    Joan Guest

    From the serial number.

    --
    Joan
    http://www.flickr.com/photos/joan-in-manly

    "DD" wrote
    : Assume you purchase a camera from a shop in Hong Kong and you lose
    your
    : receipt. You then travel to Australia and try to have the camera
    : serviced under warranty there - how does the local person know when
    you
    : bought it?
    :
     
    Joan, Jun 30, 2006
    #15
  16. mindesign

    tomm42 Guest

    If this camera is only 3 weeks old, contact who you bought it from
    (email works) and get the camera replaced, yes you may have to pay
    shipping. If you slipped the camera under customs, you cheated and
    c'est la guere. You bought it overseas and you should of asked about
    warranties. Just deal with it, get a new camera back and take pictures.


    Tom
     
    tomm42, Jun 30, 2006
    #16
  17. mindesign

    Jon B Guest

    That gives you a manufacturing date, not a first purchase date, the two
    can be vastly different. Fine if it goes wrong in the first 6-9 months,
    can often cause problems in the closing 3-6 months.
     
    Jon B, Jun 30, 2006
    #17
  18. You will have to mail it back. Yes, it is a pain, but you should check those
    things out before your purchase (granted, I might have done the same thing in
    your shoes).
     
    Thomas T. Veldhouse, Jun 30, 2006
    #18
  19. mindesign

    Prometheus Guest

    Not if they were purchased warranty free. Some retailers purchase from
    the manufactures at a reduced price under an agreement whereby the
    retailer meets the cost if returned to them, they will not pay for
    anyone else to perform the repair, and neither the manufacture.
     
    Prometheus, Jun 30, 2006
    #19
  20. mindesign

    Robert Brace Guest

    In most of the Western World, what you have just described is illegal under
    virtually all of the Consumer Protection Acts in place. Any manufacturer
    offering such two-tier consumer (end user) schemes can face jail time in the
    Country affected.
    Please provide your representative sources.
    Bob
     
    Robert Brace, Jun 30, 2006
    #20
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