Canon warranty service - who takes ultimate responsibility?

Discussion in 'Canon' started by Dr. Joel M. Hoffman, Jul 25, 2005.

  1. I have a friend who's had his practically new Canon 300D in the repair
    shop for six weeks, and he can't seem to get the repair shop to fix
    his camera. Is the repair shop answerable to Canon?

    Thanks.

    -Joel
     
    Dr. Joel M. Hoffman, Jul 25, 2005
    #1
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  2. Why didn't he send it directly to Canon? I use their Irvine facility
    and have never had anything there more than 10 business days.


    ******************************************************

    "I have been a witness, and these pictures are
    my testimony. The events I have recorded should
    not be forgotten and must not be repeated."

    -James Nachtwey-
    http://www.jamesnachtwey.com/
     
    John A. Stovall, Jul 25, 2005
    #2
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  3. Dr. Joel M. Hoffman

    Bill Funk Guest

    Assuming the camera is out of warranty (else he'd have sent it to
    Canon), why does it matter? What would Canon do if the shop was
    answerable to Canon?
    If he did send it to Canon for repair, of course Canon's shop is
    answerable to Canon. Who else?
    The proper question may be, "Why is it taking so long?", but we can't
    answer that one.
     
    Bill Funk, Jul 25, 2005
    #3
  4. I have a friend who's had his practically new Canon 300D in the repair
    He's not in the U.S.

    -Joel
     
    Dr. Joel M. Hoffman, Jul 27, 2005
    #4
  5. I have a friend who's had his practically new Canon 300D in the repair
    It's under local warranty from the authorized canon dealer from which
    he bought it overseas.

    -Joel
     
    Dr. Joel M. Hoffman, Jul 27, 2005
    #5
  6. Dr. Joel M. Hoffman

    Bill Funk Guest

    If you're saying that he sent it to a Canon shop for warranty work,
    then the shop is *OBVIOUSLY* answerable to Canon.
    That leaves the question of, why so long? The answer is to, just as
    obviously, ask the shop.
    Is there some reason this can't be done?
     
    Bill Funk, Jul 27, 2005
    #6
  7. Dr. Joel M. Hoffman

    honest joe Guest


    I bought a 300D last August and five days later my daughter dropped it and
    broke the flash unit. My brother had bought the camera for me..in Lanzarotte
    (I live in Ireland). The only documentation I had was a receipt from the
    shop but I sent it off to Canon anyway and just said that it wasn't working
    properly. Six weeks passed with no aknowledgement or anything and I was
    about to claim for a new camera with my house contents insurance when a
    customer in my local camera store told me that Canon have an eight week
    waiting list for repairs. So I gave it another couple of weeks and sure
    enough, the camera came back repaired and good as new...........and no
    questions asked! I have great respect for Canon ever since and I'm still
    shooting away (although I treated myself to a Panasonic Lumix a few weeks
    ago)
     
    honest joe, Jul 30, 2005
    #7
  8. customer in my local camera store told me that Canon have an eight week
    Eight weeks for repairs?! How is that possible?

    Can anyone confirm this?

    -Joel
     
    Dr. Joel M. Hoffman, Aug 1, 2005
    #8
  9. Dr. Joel M. Hoffman

    honest joe Guest

    Why do you want confirmation? Do you think I am lying? If there are a
    limited number of Canon repair shops, there are thousands of Canon cameras
    etc out there and a lot of them must need repairs and services etc, so that
    explains it to me. Anyway, I had to wait eight weeks last year and it was
    worth it, considering!
     
    honest joe, Aug 1, 2005
    #9
  10. customer in my local camera store told me that Canon have an eight week
    Because different people have different experiences. I had a terrible
    experience with Dell --- it took them almost two weeks to repair a
    computer which had a next-day service contract --- but it turns out my
    experience was not at all typical. I'm wondering if Canon's usual
    service takes 8-weeks.

    -Joel
     
    Dr. Joel M. Hoffman, Aug 2, 2005
    #10
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