Continuing Saga- DVD burning problems.

Discussion in 'Amateur Video Production' started by Don Stauffer, Jun 1, 2009.

  1. Don Stauffer

    Don Stauffer Guest

    My wife just got a new computer. The tech that built it started with a
    Gateway machine and customized it. Turns out she used the same drive-
    the one supplied with the machine- that is in mine.

    Lo and behold, it will only burn disks when burned from Microsoft
    software. Neither Adobe nor Sony programs can burn a disk.

    The problem is not unique to Gateway. I have done a google search on
    that Hitachi drive and found the same problems with people using it in
    other machines. No one seems to have a permanent fix.

    I am thinking of just biting the bullet and replacing the drive with
    another brand. Also thinking, would I be better off with a USB external
    Don Stauffer, Jun 1, 2009
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  2. Don Stauffer

    Dave S. Guest

    Would you mind substantiating that?

    I've been using an external USB/Firewire Plextor drive for years without
    any problems.

    In what circumstances would an internal be better?

    Dave S.
    Dave S., Jun 1, 2009
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  3. "Dave S." wrote ...
    1) IDE/SATA is faster than USB2
    2) IDE/SATA doesn't require yet annother layer of interface
    (two in each direction) as USB/Firewire do.
    Richard Crowley, Jun 1, 2009
  4. Don Stauffer

    Dave S. Guest

    I must be thick, because I still don't understand.

    Using an external burner, rated at max burning speed of 16X, via
    Firewire, I burn 16X disks at 16X.
    What would a faster connection do for me?

    Dave S.
    Dave S., Jun 2, 2009
  5. If you are happy with 16X then go for it.
    Way too much variation in USB/IDE bridge implementations
    (not to mention users' expectations) to state flatly that USB is
    fast enough for anyone.
    Richard Crowley, Jun 2, 2009
  6. Don Stauffer

    Don Stauffer Guest

    In my computer it does not see drive and the programs tell me no
    recordable drive available. With my wife's machine, so programs try to
    burn, but just hang and lock up.

    Others do not see the drive, and the burn button is greyed out.
    Don Stauffer, Jun 2, 2009
  7. Those are symptoms of either a proprietary (non-industry-standard)
    drive and/or software which was bundled with a particular make/model
    of drive and is locked out from using other (otherwise compatible)

    This is why it it is penny-wise/pound-foolish to use proprietary
    hardware and software. It may save a few bucks when you buy
    it, but it will come back and bite you in the backside.
    Richard Crowley, Jun 2, 2009
  8. Don Stauffer

    GMAN Guest

    Change the jumper on the drive from Cable Select or CS to MASTER
    GMAN, Jun 2, 2009
  9. And if that fails try SLAVE (if there's another drive on the same IDE
    Gene E. Bloch, Jun 3, 2009
  10. "Gene E. Bloch" wrote ...
    Those are good suggestions for a drive that has disappeared
    completely. But seems unlikely to fix the stated problem (works
    with some software but not others.)
    Richard Crowley, Jun 3, 2009
  11. Don Stauffer

    Mike S. Guest

    What is the exact model and firmware rev of this drive?
    Mike S., Jun 3, 2009
  12. Don Stauffer

    Mike S. Guest

    Nero infotool, or even Device Manager should at least return the identity
    string supplied to the OS.
    Mike S., Jun 4, 2009
  13. Don Stauffer

    Don Stauffer Guest

    Belarc Advisor says it is a Hatachi HL-DT-ST DVDRAM GH15F. I have no
    idea how to determine anything about the firmware.

    In a strange happening, my wife's machine has started burning disks now!
    Mine still doesn't.
    Don Stauffer, Jun 4, 2009
  14. Don Stauffer

    GMAN Guest

    Try this and see if it helps. Its from microsoft and if its not the problem,
    it will not hurt your system, it just forces a deep redetection of the low
    level drivers for CD , DVD , and burners in windows XP and Vista.;en-us;Q314060
    GMAN, Jun 4, 2009
  15. Don Stauffer

    Mike S. Guest

    Probably doesn't matter then. I thought perhaps that if this were a "known
    problem" with this drive, a firmware update might be available to address
    it. However, a search of Gateway's site finds no firmware updates for this
    model. Acer also uses this drive in some Aspire desktops, but there is no
    guarantee of compatibility between different OEM versions, (or between OEM
    and retail versions of the same drive) and they may in fact actually have
    entirely different hardware inside. This is a problem with OEK drives,
    most particularly LG/Hitachi, and is why the experts specifically
    recommend against buying them as "pulls" on places like eBay.

    between OEM and retail versions where HDLS is concerned.
    Mike S., Jun 4, 2009
  16. Don Stauffer

    Don Stauffer Guest

    Actually, it may be a common problem. When I googled the drive I found
    a lot of discussions on forums about the same problem, even on other
    brands (including homemade) of computers, but it seems no one had a
    permanent fix, or something that Gateway didn't already have me try
    without success.
    Don Stauffer, Jun 5, 2009
  17. Don Stauffer

    Don Stauffer Guest

    Thanks, I'll give that a try. My computer didn't allow me to run the
    file instead of saving it, but I've saved it and will run it later.
    Don Stauffer, Jun 5, 2009
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