Court rulings on repairs just after Warranty finished

Discussion in 'UK Photography' started by john east, Aug 30, 2011.

  1. john east

    john east Guest

    Your equipment breaks down just after the Warranty runs out, if it's not
    happened to you; it might soon. In conversation with an 'Electronics repair
    department' man in a Major Department Store recently he said; " it's amazing
    just how often this happens".

    A Japanese technician told me a few years ago that their manufacturers were
    already doing research on how to make components fail after a set time. Some
    years ago the government here stopped light bulbs having the filament
    'indented' to make them 'fail' early. So this activity already has a long
    (and obviously secretive) history, it's called ' Planned Obsolescence '.

    Breakdown just after warranty has just happened to me yet again. It' a
    laptop computer, and O.K. so this time it had a 'two year ' warranty, but
    should not expensive kit last more than two years three months? Who
    decides how long a warranty should last? A short warranty must be extremely
    handy and lucrative for the Manufacturers' Shareholders.

    I've been told that sometimes Judges in the 'Small Claims Court' consider
    expensive equipment should last very much longer than the one year warranty.
    And it's sometimes reflected in their ruling against the retailer. (Since a
    purchase is a contract with the Retailer and not the Manufacturer).

    Is there any way I can find out what rulings there have been made in court
    cases, where people have been awarded compensation for the repair to
    electronic equipment that fails well before the generally expected life of
    the product? Or does anyone have experience of this situation please.
     
    john east, Aug 30, 2011
    #1
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  2. hah. A friend of mine uses computers to run numeric computation on
    enormous matrices. Too big to fit in memory, so the disks are
    constantly swapping data in and out. 24 x7x52.

    They all used to fail after about 10 months.

    His supplier swapped em without a murmur: he claimed new ones from the
    manufacturer.

    After a couple of years, they suddenly got better... ;-)
     
    The Natural Philosopher, Aug 30, 2011
    #2
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  3. john east

    Bob Guest

    This makes interesting reading:

    http://webarchive.nationalarchives....whatwedo/consumers/fact-sheets/page38311.html

    Bob
     
    Bob, Aug 30, 2011
    #3
  4. john east

    Jethro Guest

    But bear in mind, for every "it failed after 12 months 1 day" story, you
    won't hear the "it lasted for 16 years without fail" story.

    We got a new washing machine last year to get a 1,600 rpm spin washer.
    There was nothing wrong with the old Candy machine which the Mrs had
    before I met her (16 years ago) and she had for 4 years before that !

    In 1994, my parents "Normende" video recorded stopped working. Turned out
    a little bulb which shone on a photocell to indicate the presence of a
    tape had blown. They bought it in 19*83*. And it was used very heavily.

    Although by contrast the Matsui VCR we bought in 1999 lasted 14
    months .....
     
    Jethro, Aug 30, 2011
    #4
  5. john east

    AlanG Guest

    We have one of those that was bought about 20 years ago.
    Still in use
     
    AlanG, Aug 30, 2011
    #5
  6. john east

    Jethro Guest

    There's no rhyme or reason, it seems. I have to admit the Matsui TV we
    bought in 1996 was still working last year ... it got donated to a
    friends kid. Mind you, I can't remember the last time I saw a CRT TV ...
     
    Jethro, Aug 30, 2011
    #6
  7. john east

    Dickie Mint Guest

    Not court rulings but practical advice from the Consumers Association,
    who have a lot of experience in helping in these scenarios. Have a read
    here:-
    http://www.which.co.uk/consumer-rig...erstanding-the-sale-of-goods-act/your-rights/

    Richard
     
    Dickie Mint, Aug 30, 2011
    #7
  8. john east

    Ret. Guest

    Absolutely. The thing to remember is that a manufacturer's warranty is in
    addition to your legal rights - which can give you a lot more protection,
    over a longer period of time, than the 12 month warranty.
     
    Ret., Aug 30, 2011
    #8
  9. john east

    Dr Zoidberg Guest

    Why on earth would you buy a Matsui in the first place, and even worse,
    still be using it now?
     
    Dr Zoidberg, Aug 30, 2011
    #9
  10. john east

    Borg Guest

    There was a story on the BBC web site a few years ago about the EEC rule
    being 2 years and enforcible in the UK, but you have to push it. Also a
    variation rate for more expensive goods.
     
    Borg, Aug 30, 2011
    #10
  11. john east

    Brian Gaff Guest

    Actually, the indenting of filaments was supposed to be so that when it does
    fail it fails safely, and does not melt internally and put a high load on
    the circuit. However I guess it really depends on your viewpoint.
    I seem to recall the early VCRs had an internal hours counter so that
    things like heads could be replaced not just cos it was time exactly but due
    to people thrashing them and then claiming new bits under the warranty.
    Heads used to be exempt from insurance etc.

    I tend to feel that there are certain capacitors in items now that tend
    to dry out in a very short time compared with the past.
    Brian
     
    Brian Gaff, Aug 30, 2011
    #11
  12. john east

    AlanG Guest

    It was cheap and did long play unlike the ferguson, which we still
    have too
    got lots of vhs tapes of stuff you cant get on dvd
     
    AlanG, Aug 30, 2011
    #12
  13. john east

    Andy Dingley Guest

    Matsui didn't make either of them - it was a badge engineering brand
    and the factory that made them could have been anyone. At times when
    the Japanese market was flat, they may have been made in Japan and
    usually to a better standard. Although Matsui generally has a pooor
    name, particular models were well regarded at the time and lasted well
    afterwards - my parents' video was a Matsui that did nearly 20 years
    before a lightning strike took out most of the house electrics (every
    RCD and MCB too, which made it a right old pain just to get the lights
    back on).
     
    Andy Dingley, Aug 30, 2011
    #13
  14. john east

    Jethro Guest

    Why not rip them to DVD, and dump the VCR ? Even if the VCR lasts another
    20 years, the quality of the picture will degrade with every play.

    And some VCR failures can spectacularly make mincemeat out of a tape -
    usually the irreplaceable one.
     
    Jethro, Aug 30, 2011
    #14
  15. john east

    AlanG Guest

    I know.
    It was a Dixons brand

    Lots of companies do that,
    I have a Roberts multi band radio made in Singapore to Roberts
    specifications. (allegedly) But it is identical to another brand name
    on the market. I suspect Roberts just bought them in and slapped a
    badge on
    I still have a fuse box.
    It's worked for 50 years.
     
    AlanG, Aug 30, 2011
    #15
  16. john east

    tim.... Guest

    Matsui didn't make either of them - it was a badge engineering brand
    and the factory that made them could have been anyone. At times when
    the Japanese market was flat, they may have been made in Japan and
    usually to a better standard. Although Matsui generally has a pooor
    name, particular models were well regarded at the time and lasted well
    afterwards - my parents' video was a Matsui that did nearly 20 years
    before a lightning strike took out most of the house electrics (every
    RCD and MCB too, which made it a right old pain just to get the lights
    back on).

    -----------------------------------------------------------

    I have a Matsui microwave bought in a high quality store in Sweden.

    In the UK the same machine is a low quality brand name belonging to DSG.

    ???????????

    tim
     
    tim...., Aug 30, 2011
    #16
  17. john east

    AlanG Guest

    I am.
    Got over 150 done at the moment
    There are still loads of VHS out there very cheap of stuff you just
    can't get on dvd. Particularly imported stuff.

    I have silent movie reels going back to the 1920s I keep too.
    Just need the projector fixed with a new jockey pulley and drive belt
    then I'll transfer them to video too.
     
    AlanG, Aug 30, 2011
    #17
  18. john east

    Jethro Guest

    My Mum had over 1,000 VCR tapes, gathered over 25 years (I told you the
    parents VCR was used heavily !). My brother bought a VCR->DVD recorder
    that was practically foolproof. Apparently it started recording when a
    VCR was inserted ... after a few months, the VCRs were stacked onto a
    pallet a metre cubed - or that's what the photo looked like.

    And yet, the ONE show we know was taped - James Burke "The Real Thing"
    was never found.
     
    Jethro, Aug 30, 2011
    #18
  19. john east

    Rick Guest

    That's what really pees me off about this cheapskate country, buy any
    electrical appliance in Aldi or Lidl and you get a three year warranty, even
    if it only costs a fiver!
     
    Rick, Aug 30, 2011
    #19
  20. john east

    Thomas Guest

    I'm shopping for a new mattress. The old one finally wore out after 19.5
    years. The tag on it says "20 Year Warranty." Almost all mattresses sold
    today come with a 10 year warranty. Any bets how long the new one will
    last?
     
    Thomas, Aug 30, 2011
    #20
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