Elements 2.0 won't install

Discussion in 'Photoshop' started by Richard Evans, Jun 3, 2004.

  1. I got a copy of this with a new Epson 2400 scanner. I installed it on
    my desktop machine with no problem, but I can't install it on my
    laptop. They are both running Windows XP.

    I get to the installation screen and click either "Installation" or
    "Elements 2,0", either of which should start the install. The cursor
    sits for a few seconds with the hourglass displayed, then the window
    just closes and nothing happens.

    Dick Evans
    Richard Evans, Jun 3, 2004
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  2. Richard Evans

    edjh Guest

    Just a guess; do you have an antivirus program running? Try disabling it
    before installing.
    edjh, Jun 3, 2004
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  3. On the desktop machine, which installed successfully, there was no
    virus software, yet Elements warned me about turning it off before it
    proceeded to the install.

    On the laptop, I'm running Norton. Element gave me no warning, so I
    didn't think about it. After your suggestion, I disabled Norton, but
    Element still won't go.

    I don't see any way to shut Norton off completely. I tried closing it
    from the task list and it wouldn't close.

    Richard Evans, Jun 4, 2004
  4. Richard Evans

    JP White Guest

    Richard Evans wrote:

    To prevent it interfering you need to disable auto-protect in Norton.
    Right click the Norton AV icon in the system tray. Select disable

    JP White, Jun 4, 2004
  5. That's what I did. It didn't make any difference.

    Richard Evans, Jun 4, 2004
  6. Richard Evans

    Mike Russell Guest

    Check the CD visually for any scratches or smears. Look in the Event log
    for any errors. Run disk check on the CD to see if it has any problems.
    Mike Russell, Jun 4, 2004

  7. Well, this is odd. After numerous failed attempts, with Norton
    disabled, I rebooted, disabled Norton again, and the installation ran
    fine. I'm guessing that the first time the installation failed, before
    I had disabled Norton, something got screwed up and stayed screwed up
    until I rebooted.

    Richard Evans, Jun 4, 2004
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