Title: An experience of returning camera to Bestbuy\nSubtitle: In the still of the Bathroom\n\n1. I walk in the door, the guy puts the yellow tag on my item.\n\n2. I wait 5 minutes in line.\n\n3. I tell the customer service woman my intention to\nreturn the defective Canon A620 camera whose movie mode always\nrecords a hiss sound, unlike the A80 and A70 that I've used.\n\n4. We go to the 'geek squad' dork (male) who grinningly rejects\nthe idea out of hand without even really trying the\ndevice. I explain that it is a real problem and he continues\nto stonewall. I demand to see a manager.\n\n5. Manager comes. He feigns an effort to hear a noise,\nbut admits that the store is too noisy to hear any sound\nfrom the camera. He says I will have to pay a restocking\nfee. I balk at that. I ask him, is there a quiet place in the store\nanywhere? He says no.\n\n6. He offers a bizarre scheme to help me avoid the\nrestocking fee () for this defective camera, involving\nbuying another camera possibly on another day, but\nhe would have to be around when I show up. I balk at that.\n\n7. He admits that the bathroom is quiet. I proceed there\n(it's empty) and record silence, plus the defective camera's hiss.\nI return to him and report my success. He listens,\nhe agrees there is a defect. He offers the full refund.\nProblem solved.\n\nTotal time to accomplish this: 20 minutes.\n\nConclusion:\n\n defended in 20 minutes. If it were income, it would\neffectively be 0 per hour, well worth the effort and\nif consumerism were a sport, I would say it was a good match\n(which I won).