Fujifilm "worldwide warranty"

Discussion in 'Fuji' started by Pawe³ Cern, May 15, 2004.

  1. Pawe³ Cern

    Pawe³ Cern Guest

    Hi,

    Please don't believe Fujifilm "worldwide warranties" !!!
    I bought my Finepix S5000 camera in Germany then I was unable to repair it
    in Poland. People from Fujifilm representative in Poland said they DO NOT
    HONOR warranties from foreign countries.

    In warranty card it is said:

    .....
    The servicing of FUJIFILM optical products is provided under the conditions
    stipulated in the warranty information card. And are honored by any FUJIFILM
    distributor in the area other than that where you may have purchased your
    FUJIFILM optical products.
    ....

    Paul
     
    Pawe³ Cern, May 15, 2004
    #1
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  2. And I read the warranty as saying that you can get it serviced in areas
    OTHER than where you bought it. So...
     
    Steve Maudsley, May 16, 2004
    #2
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  3. Pawe³ Cern

    Chris Guest

    While I think Fuji *MIGHT* put this somewhere in the text of their warranty
    (and I think it's likely they do), I wouldn't hold them responsible if some
    dinky little country somewhere in eastern europe refused the warranty
    agreement.

    Not saying Poland is "third-world", just I wouldn't expect them to know much
    about what might happen halfway across the globe, unless it was worldwide
    news.

    International corporations often fall prey to this. The company site in
    Poland wants revenue to be generated. They can't do this if no one buys a
    camera in Poland, so they are stuck with servicing charges, which they can't
    charge if there's a covered warranty issue, correct? The simplest way to
    get around that, is to say "This isn't a Polish warranty, so I won't honor
    it, sorry."

    Fuji would be in violation of their warranty contract if they instructed the
    Polish subsidiary not to honor your warranty. It's likely the subsidiary
    side that's refusing, so that they can stick you with a bill, and generate
    income.

    While not-so-wonderful warranties are a common problem with many companies,
    I don't think that's the issue here.
     
    Chris, May 16, 2004
    #3
  4. Pawe³ Cern

    D.R. Guest

    Contact Fuji direct through their website. They will
    be able to give you an address of a repairer who will
    honor the warranty.
     
    D.R., May 16, 2004
    #4
  5. Pawe³ Cern

    Pawe³ Cern Guest

    My camera was replaced. My friend replaced it during stay in Germany.
    I think Fuji can send me list of authorized services. The problem is if
    malfunction covered by warranty rules appears, I have to pay for shipping
    and servicing time is longer.

    I tried to contact Fuji before. The answer was following:

    Thank you for contacting Fuji UK,

    All worldwide Fuji dealers are independent and have their own procedures.

    We cannot comment on the procedures for Fuji at Poland.

    It may well be that at Poland they do not sell the S5000 camera and
    therefore do not repair this camera.


    Fuji Poland sells Finepix S5000. It is offered by most of multimedia stores
    in Poland.
     
    Pawe³ Cern, May 16, 2004
    #5
  6. Pawe³ Cern

    Chris Guest

    Why did your "friend" need to replace the camera?
    Thus confirming my suspicions, that Fuji is not responsible for every
    facility across the globe, as each one may have their own agenda.
    But they're Fuji UK. Apparently, they didn't do the work to find out if
    Fuji Poland sells the S5000. It could be helpful if we also had a
    transcript of what you said to them.

    If, as you say, your friend replaced the camera, why are you feeling it
    necessary to comment?
     
    Chris, May 17, 2004
    #6
  7. Pawe³ Cern

    Pawe³ Cern Guest

    So it is clear breach of agreement (yes, signed warranty document is an
    agreement) beetwen me and Fuji (I believe I am not the one). Group readers
    searching for opinions should know about this.
     
    Pawe³ Cern, May 17, 2004
    #7
  8. Pawe³ Cern

    Chris Guest

    I see. Did you buy your camera in Frankfurt personally, or have it mailed
    to you?
    Well, it'd do me no good if it's in a language I can't read. ;-)
    Did you see what they wrote back to you, in the block of text you posted?
    They are not in control of every single facility across the globe. They
    can't tell someone in Country B that they must honor Country A's warranty,
    they can only give you a card which shows that you did indeed buy the camera
    from Fuji, and that Fuji says it's warrantied to them.

    If I walked into an authorized service center here, in my own city, they
    might tell me they can't do it. It's just how things are sometimes. I'm
    sure there's something in the warranty that verifies that not all facilities
    are owned and/or operated exclusively by Fuji, and thus may not be willing
    to provide service. This would fall into such a situation.

    If you want to blame someone, blame Fuji Poland for having Fuji in their
    name, but not honoring the Fuji warranty. Maybe start a campaign of
    customers to pressure Fuji into removing their name from the Poland branch.
     
    Chris, May 17, 2004
    #8
  9. Pawe³ Cern

    Chris Guest

    Nope, it isn't.

    The only way it could be a breach of agreement, is if Fuji itself instructed
    Fuji Poland not to honor your agreement with Fuji for the warranty of your
    camera. You would need proof that Fuji Poland would have honored your
    warranty, but was told by Fuji not to.

    Otherwise, it's Fuji Poland's violation of their distributorship agreement
    with Fuji, I believe.

    I'd be happy you got your camera replaced somehow, and not do business with
    Fuji Poland ever again.

    Fuji Poland is a smaller company, licensed to use the Fuji name, and act as
    their representative within Poland, for a percentage of revenue (money).
     
    Chris, May 17, 2004
    #9
  10. Pawe³ Cern

    Pawe³ Cern Guest

    Ok, it is clear now. Fuji Poland only uses Fuji name and have no agreement
    with Fuji Worldwide concerning service network. Strange.
    But it will be useful information for group readers that Fuji in country X
    (only Poland?) may reject service request because of no agreement with Fuji
    Worldwide.

    Thanks for explaination.
     
    Pawe³ Cern, May 17, 2004
    #10
  11. Pawe³ Cern

    Pawe³ Cern Guest

    Yes, there will be no more business with Fuji Poland! Because Poland belongs
    to EU now, I believe it will be easier and cheaper than before to send the
    camera to authorised service somewhere in Germany. It was really very
    problematic before 1st may (you know, customs clearances, lot of papers
    etc).
     
    Pawe³ Cern, May 17, 2004
    #11
  12. Pawe³ Cern

    Chris Guest

    You're welcome. It's just the gamble Fuji took with allowing Fuji Poland to
    use their name.

    Sometimes, the company wants to be nice, and sometimes, they want to screw
    us for what they can get out of our wallets. ;-)
     
    Chris, May 18, 2004
    #12
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