Gerry Gibbs Camera house ... but it isnt written down.

Discussion in 'Australia Photography' started by Wolf 359, Apr 28, 2004.

  1. Wolf 359

    Wolf 359 Guest

    I amused myself today in Gerry Gibbs Camerahouse Cannington today. I spotted
    a number of cameras that I was interested in and after a long wait finally
    attracted the attention of a staff member.


    'How much is that?'

    '$500.'

    'With both lens, the whole outfit? You sure?'

    'Yes, $500.'

    'And that one? Yes that is $500 as well.'

    'I will take them'

    .... get to the till ..

    'Oh I think that lens is extra.'

    And this and that ... so instead of $1000 we are over $2000 and the
    calculator is still spinning. I pointed out that he had said $500 each for
    both OUTFITS. He said .... get this ...


    "BUT IT ISNT WRITTEN DOWN"


    So if you get a phone quote from them I suggest you get them to FAX a
    confirmation because obviously bait and switch is alive and well in Perth.
    And if it ISNT WRITTEN DOWN .. it didnt happen.



    Murray, trained sales staff make more sales, you should stop recruiting from
    McDonalds.
     
    Wolf 359, Apr 28, 2004
    #1
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  2. They are a bit of an adventure, arn't they :) I try to deal with the
    blonde, she is not a full bottle, but she has never bukkshitted me,
    and is happy to use the magic phrase, "I don't know, excuse me a
    minute..."


    --
    Paul Repacholi 1 Crescent Rd.,
    +61 (08) 9257-1001 Kalamunda.
    West Australia 6076
    comp.os.vms,- The Older, Grumpier Slashdot
    Raw, Cooked or Well-done, it's all half baked.
    EPIC, The Architecture of the future, always has been, always will be.
     
    Paul Repacholi, Apr 28, 2004
    #2
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  3. Wolf 359

    Edge Guest

    ..... and the rest of us have a life .....
     
    Edge, Apr 28, 2004
    #3
  4. Hey go easy on the big Mac... OK?
     
    Douglas MacDonald, Apr 28, 2004
    #4
  5. Wolf 359

    Wolf 359 Guest

    And crusing the internet adding irrelevant comments is a life??
     
    Wolf 359, Apr 28, 2004
    #5
  6. Wolf 359

    Wolf 359 Guest


    It is as if people under thirty will never admit they don't know something.
    And they assume people over thirty know nothing and will make stuff up on
    the spot. The absolute bullshit I have been told with absolute confidence.
    And sometimes what you hear as a bystander makes your hair stand on edge.
     
    Wolf 359, Apr 28, 2004
    #6
  7. Wolf 359

    Marty Morgan Guest

    Yes, Grasshopper, but a life can *include* moments of
    amusement in camera shops, or whiling away the time
    in newsgroups telling others that we have a life ...
     
    Marty Morgan, Apr 28, 2004
    #7
  8. These guys are no different to the majority of places in Perth. Store
    owners hire yoyo's as most of their customers will never know the
    difference. People buy by price, hence the requirement for lower paid,
    and less trained staff. If you had a genius working on the floor, with
    years of experience, that will do little good for the store owner who
    sells 99% of his product to people who saw that 2 megapixel Kodak $25
    cheaper in Kmart...

    Besides, if you were a genius, would you want to be selling Kodaks to
    the average punter?

    I was in there once, and I heard a customer arc up so bad people were
    leaving the store. The customer was complaining about the quality of
    the minilab. When the assistant (I think he's related to Gerry - big
    bloke) defended the stores position, the bloke absolutely tore shreds
    off him. I'd never seen such an about face in the blokes attitude
    after that.. Free reprints? Yes sir. So sorry. It's a shame you have
    to go to such ends, however.

    Can't really blame them though. If you had to deal with mum's and
    dad's buying 2 megapixel $399 cameras all day long, and having to
    explain to them what a pixel was, you'd lose a bit of motivation too..
    In most places, try and ask the minilab girls not to cut your negs,
    and "please explain" when they're covered in fingerprints or water
    droplets, and they look at like you're a twat... That's why I take my
    film to a quality Lab. Pay the few extra bucks for the peace of mind.

    Still, it's no excuse for the comment the original poster received. I
    generally stick to a single store, and a single salesperson who I like
    and trust (but keep them honest, by comparing the crap out of
    prices)....

    Andrew.
    http://www.andrewmacbeth.com
     
    Andrew MacBeth, Apr 29, 2004
    #8
  9. Wolf 359

    screwface Guest

    OTOH, I have dealt with Gerry Gibbs in Cannington on several occasions
    and have found their service to be excellent.
     
    screwface, Apr 29, 2004
    #9
  10. Wolf 359

    Edge Guest

    You tell us ....
     
    Edge, Apr 29, 2004
    #10
  11. Well i only have a cert 2 in retail, but correct me if i am wrong in saying
    that the retail laws in Australia state that an item must be sold at the
    given price, no excuses.

    Might want to look into it, could get yourself a bargain!!
     
    Greg Johnson-Managing Director MSC, May 4, 2004
    #11
  12. What about the E&OE (errors and omissions excepted) escape hatch?
     
    Michael Strasser, May 4, 2004
    #12
  13. Wolf 359

    Edge Guest

    Actually I believe that is incorrect. The item can be withdrawn from sale
    if the prices is wrong and the price can be corrected if it is felt that the
    customer may have changed the price (ie tag swapping which is big in
    KMart/Target etc).

    I think that there are laws that cover the deliberate misadvertising of
    prices to drag customers in though.
     
    Edge, May 4, 2004
    #13
  14. Wolf 359

    kosh Guest

    having worked in a busy retail camera store i can tell you that you are
    about spot on with the mind numbing effect of ... what your cheapest
    digi.... but the best.... and having to explain what a pixel is.....
    actually that's not so bad, it's when they are well and truly wrong or
    misled .... you try to gently lead them in the right direction.... but they
    don't want to listen to adivse.

    the other alternative frustration... and perhaps the most demotivating is
    people who you spend a substantial amount of time with and basically educate
    them about photography or digital..... then after an hour they leave and
    come back with a ridiculous price offereed by someone who did not even
    remove the camera from the cabinet..... Fine.. we all want a good price,
    however many people unfotunately will make a buying decision based on the
    time you spent with them, but this means zilch when it comes to price....
    "beat it or I'll buy it there."

    sofar as written vs. verbal quotes... the original poster has serious reason
    to gripe... that was unacceptable. Even if they made a genuine mistake they
    should have atleast tried to give some sort of special pricing as an apology
    for the error. This said.... most store are more likely to honour a mistake
    when it has been in writing.

    kosh
     
    kosh, Jun 25, 2004
    #14
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