Grey market v's US product

Discussion in 'Australia Photography' started by AU Digital Photo Of The Day, Oct 11, 2003.

  1. I was always under the impression that "grey market" meant international
    warranty.... while the US non-grey market items have a US only warranty.

    But today reading one of the US store's explanation on "grey market" or
    "direct import", I see that it means "return to store warranty" and no
    warranty from the manufacturer, while the "US warranty" is actually a true
    international warranty and we would get service from the manufacturer
    regardless of location.

    What are the experiences from those here that have purchased "grey market"??
     
    AU Digital Photo Of The Day, Oct 11, 2003
    #1
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  2. AU Digital Photo Of The Day

    Miro Guest

    Everything outside the factor is grey market unless you fork over $100's to
    pay for the importers new yacht. There is no difference. IT all comes down
    to who the person is you are dealing with.
     
    Miro, Oct 11, 2003
    #2
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  3. AU Digital Photo Of The Day

    GB Guest

    grey means you'll get a receipt for a camera from a store in the US for a
    camera not officially intended for the US, so you'll get no warranty from
    Canon anywhere.

    US product means you'll have a receipt from a US store for a products
    officially distributed by Canon for the US market and will have a US and
    international warranty.

    Basically if your purchase receipt is from a store in the cameras intended
    market (country), your warranty is honoured by Canon. Take the case you
    take a holiday to the US, buy a camera there and return here, if the camera
    was originally distributed by Canon in the US your warranty would be good in
    Australia.

    That's the way I understand it.
     
    GB, Oct 11, 2003
    #3
  4. Yeah that's what I get from that page I mentioned... I have seen many
    conversations on the web and they have it arse about... glad I read the
    "fine print" before placing my order. :)

    thanks
     
    AU Digital Photo Of The Day, Oct 11, 2003
    #4
  5. AU Digital Photo Of The Day

    Miro Guest

    You can not qualify this intention. The only person missing out is the
    importer and his profit.
     
    Miro, Oct 11, 2003
    #5
  6. "Grey market" refers to stores importing NEW products directly and
    selling them as new, thus bypassing the local distributor.

    Australian Customs, ACCC, AFP and others will be on your case if
    you're importing & selling this way, as the local distributor has a
    license agreement with the manufacturer covering this territory and
    they can enforce that. The fine-print in the relevant laws relate, in
    part, to your rights as a reseller to use the trademark of a brand for
    which you do not have local sales rights.

    Warranty issues are secondary to the issue of grey market - some will
    be honoured locally, some won't - depends on manufacturer. I say
    'locally', because all new items will carry a warranty, it's just
    where you have to go to get them serviced that changes. Fwiw, most
    local dealers/distributors _will_ service grey/overseas models, but
    they'll charge you for it. This is because they build the warranty
    charge into the new price, and they're not getting that if you buy it
    overseas.

    Note "grey market" only applies to new items - second hand items can
    be bought & sold freely, as the same trademark & passing off
    protections do not apply to 2nd hand goods. If they did, every 2nd
    hand car yard would be sprung for advertising a Ford for sale when
    they aren't Ford dealers. This has been proven in a few court cases
    now.

    Cheers,
    Andrew :eek:)
     
    Andrew Hennell, Oct 12, 2003
    #6
  7. AU Digital Photo Of The Day

    puan Guest

    Is it not a fact that Canon's warranty for it's cameras holds true
    only for the country it was purchased in but that it's lens warranty
    is worldwide? That is my understanding but I learn every day how
    little I know.
    eric phillips
     
    puan, Oct 12, 2003
    #7
  8. AU Digital Photo Of The Day

    weary Guest

    Canon Australia will only do warranty repairs on Digital cameras
    bought in Australia. They will not honour even non grey market dc's
    bought in the US or anywhere else for that matter. I believe the
    situation is diferent for lenses.

    rr
     
    weary, Oct 14, 2003
    #8
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