Has anyone had their 10D repaired/replaced in Aus?

Discussion in 'Australia Photography' started by Scott Coutts, Jul 24, 2003.

  1. Scott Coutts

    Scott Coutts Guest

    Hi all!

    Has anybody taken their 10D to Canon Australia to have the focus issue
    repaired? Do they repair or replace under these circumstances? I assume
    that they will repair it rather than replace it, which is a bit annoying
    since it will probably be weeks before it's back.
     
    Scott Coutts, Jul 24, 2003
    #1
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  2. Scott Coutts

    W6DKN Guest

    Wasn't the 10D the model that supposedly fixed the focus issues that the
    D30 and D60 had... :>)

    <<< Dan >>>
     
    W6DKN, Jul 24, 2003
    #2
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  3. well the 10D is much faster than the D60, and much, much better in low
    light, but some ppl are having back and front-focus issues. most, however,
    like me, think the 10D is the proverbial bees' knees. certainly much better
    than my D60, and i loved that camera too.
     
    Warren Prasek, Jul 24, 2003
    #3
  4. Scott Coutts

    glenjan Guest

    I'm about to send mine off to Canon at Ryde to get the remote control
    fixed. I'll let you all know the how when where why.
    Glen
     
    glenjan, Jul 24, 2003
    #4
  5. Scott Coutts

    Scott Coutts Guest

    Do you have the focus problem? I was wondering what they do about it if
    it's a recognised and acknowledged problem in the camera model. I dont
    know if Canon Aus has acknowledged it as a pre-existing flaw.
     
    Scott Coutts, Jul 24, 2003
    #5
  6. I have not sent in my 10D but I did get my D60 recalibrated a year ago and I
    would imagine that the 10D procedure would be no different.

    They simply do a software calibration of the focus, using an application
    contained on the "service CD"... this is something that can be done yourself
    if you can get hold of the CD... but I think they are like rockinghorse crap
    now.

    If you are a member of CPS they will do it inside the week and if it takes
    longer they will give you a loan camera.... if you are not a CPS member you
    could expect maybe 2 weeks. My D60 was sent down from Brisbane on a Friday
    and I had it back by the following Friday (I am not CPS either) ......while
    that sounds good... it was not fixed and only after a further 2 months of
    sending it backwards and forwards was it finally repaired.

    That was a special case though, mine was the first D60 to go back with focus
    issues and was a hard one to fix due to the sensor being incorrectly
    positioned..... actually it was an easy fix, but it took them ages to work
    out the problem.
     
    AU Digital Photo Of The Day, Jul 24, 2003
    #6
  7. Scott Coutts

    Scott Coutts Guest

    Ummm... the fact that it front focusses?

    But seriously, i've tested it well enough, and it undoubtedly gets the
    focus wrong. Yes, I know how to use it properly etc. etc. :)
     
    Scott Coutts, Jul 24, 2003
    #7
  8. Scott Coutts

    Scott Coutts Guest

    Hmm ok then. I've never had this prob with another camera, but that
    doesnt mean much, of course.

    I only phrased it like that because Canon, in a few other countries,
    have acknowledged it as a pre-existing fault and recalled them or
    replaced them.

    When it comes down to it, I dont really care - as long as I get one that
    works without too much delay! The only reason I asked is that when I
    contacted Canon, they didnt seem to be interested in listening to
    anything I had to say about it. They just kept trying to find out if I
    had dropped it and whether it was still under warranty!
     
    Scott Coutts, Jul 24, 2003
    #8
  9. Scott Coutts

    JPS Guest

    In message <3f1f86e4$0$26531$>,
    Are most of the problems occuring in manual-focus, or in auto-focus?
    Conceivably, auto-focus could be offset in one direction, and the
    relative distances of the focus screen and sensor from the mirror could
    counter-act it, so that autofocus works correct and manual-focus
    doesn't. This would be especially true if they calibrated the cameras
    specifically for auto-focus.
    --
     
    JPS, Jul 24, 2003
    #9
  10. Scott Coutts

    JPS Guest

    In message <>,
    Manual, or auto?
    --
     
    JPS, Jul 24, 2003
    #10
  11. Yes auto-focus.
     
    AU Digital Photo Of The Day, Jul 24, 2003
    #11
  12. Scott Coutts

    auspics Guest

    I'm surprised to hear that few people know of Canon's replacement policy.
    If you have an issue with a 10D inside 14 days... The dealer is empowered to
    simply replace it. Teds in Brisbane offered to do just that with mine on
    day12 of ownership.

    The only service centre with 10D techos is in Sydney so I'd recon there
    would be a week swallowed up in transport for interstaters. The focus issue
    is a tiny bit of a problem with back focus. You might find (like I did) that
    it's a specific (Canon) lens which brings out the fuzz.
    JT
     
    auspics, Jul 24, 2003
    #12
  13. Scott Coutts

    BillP Guest

    Mine has an out of square view finder. It is so hard for me to get
    horizontal horizons because the screen is trapezoidal in shape. Does anyone
    else have this problem? Is it an out of line mirror?

    I can't send it back for about a month because of a couple of jobs coming up
    but am surely hoping that I don't get it back with the focus problems.

    BillP
     
    BillP, Jul 24, 2003
    #13
  14. Scott Coutts

    Jim Townsend Guest

    Some 10D's have problems focusing.. As a result, what you were actually
    focused on comes out blurry. They came from the factory this way.

    A small number of cameras display this trait.. Canon recognizes the probem
    and will fix it under warranty.
     
    Jim Townsend, Jul 24, 2003
    #14
  15. Scott Coutts

    Scott Coutts Guest

    Mine seems to be fine in this respect.
    Yes! That's the problem with sending mine back too! That's why I started
    this thread... I was hoping somebody would say that they'd had it
    replaced ):
     
    Scott Coutts, Jul 25, 2003
    #15
  16. Scott Coutts

    Scott Coutts Guest

    I've tested manual and auto. It's only wrong whilst using AF. That's why
    I havent taken it back yet; firstly, I need it! Secondly, I have been
    using it in MF. I can manual focus it and the shots come out fine, but
    auto will miss a lot of the time. And I'm not talking about missing by a
    small amount. I know that canon's description of 'in spec' AF means that
    the point in the AF area just has to be somewhere within the DOF - it
    doesnt have to be at any particular depth in the DOF. But my camera will
    completely miss it quite often.

    And before it's suggested... no, the camera has not picked another
    object in the frame etc. It has focussed a few cm in front of where it
    was supposed to!
     
    Scott Coutts, Jul 25, 2003
    #16
  17. Scott Coutts

    Scott Coutts Guest

    Nah, it's a problem with AF only. It is a recognised problem by Canon.
    There were a few early ones that shipped that way from the factory.
     
    Scott Coutts, Jul 25, 2003
    #17
  18. Scott Coutts

    Scott Coutts Guest

    Have you had yours fixed? Do they fix or replace?
     
    Scott Coutts, Jul 25, 2003
    #18
  19. Scott Coutts

    Scott Coutts Guest

    Doh! I certainly didnt know it, and the Canon people in Melbourne
    certainly wont tell you that! Sheesh... well, I've had mine for more
    than 14 days. I guess I'm going to have to go without a camera until
    they get it back to me. ):
    I did all my tests with my sharpest lens, but I have seen it on all of
    the lens I use. It focusses in front of the subject.
     
    Scott Coutts, Jul 25, 2003
    #19
  20. Scott Coutts

    BillP Guest

    Wouldn't it be nice if they would replace but I really do doubt it. The
    only way I can see Canon replacing the camera is if the cost is less that
    fixing it......then again, these problems have not occurred SINCE we bought
    the camera, they where there WHEN we bought it.

    Canon should really replace it shouldn't they if they sold us a lemon.

    There argument will probably be against us due to the time frame from when
    we bought the camera to the time when we approached them with the problem.
    I have only just noticed mine in the last couple of weeks but looking back
    at my shots, a lot of them are sloping down. I had always put it down to
    bad technique or something until I noticed the viewfinder problem.

    Good luck with yours and if they replace it, let us all know.

    BillP
     
    BillP, Jul 25, 2003
    #20
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