has Canon (Aus) honoured warranty on an item purchased OS, grey or USA ?

Discussion in 'Canon' started by John, Oct 12, 2003.

  1. John

    John Guest

    Has anyone actually taken an item for repair to Canon Australia and had the
    new product warranty honoured on an item purchased OS as either a "grey"
    import or USA delivered/distributed item. Clearly this relates to items
    purchased in the US from BH, Adorama etc.

    I'm not really interested in theory and supposition but real experiences had
    by folks.

    Regards
    JJ
     
    John, Oct 12, 2003
    #1
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  2. John

    Miro Guest

    It has been reported several times ...... now please tell me ..... if you
    can't afford to pay local prices how do you plan on paying for the repair ?
     
    Miro, Oct 12, 2003
    #2
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  3. John

    nt Guest

    another spiteful, arrogant and typically useless miro post.
     
    nt, Oct 12, 2003
    #3
  4. So if you walked past Samy's in the US and saw a lens that you wanted at
    about 2/3 (or less) of the cost at home would you say... "No, I want buy it
    here I will be back home next week, I will buy it then"?
     
    AU Digital Photo Of The Day, Oct 12, 2003
    #4
  5. Allow me to fix the typos....
     
    AU Digital Photo Of The Day, Oct 12, 2003
    #5
  6. John

    Miro Guest

    and yours is ?
     
    Miro, Oct 12, 2003
    #6
  7. John

    Miro Guest

    I would consider the cost of ownership as a factor in the purchase and add
    that to the final price. Then if the final price is still a bargain I will
    buy it.

    Just assuming it is cheap on face value is ignorant.

    I have bought dozens, possibly 100's of items with no warranty from all over
    the world. How does this assumption you suggest make any sense at all.

    If it is rooted when it arrives I have already factored in the cost of
    repair. It has already happened several times with LAN gear and I was so far
    ahead in buying that it still worked out.

    Please explain your idea ?
     
    Miro, Oct 12, 2003
    #7
  8. Simple, I asked a question in the hope that I could get and answer and
    inside the Miro mind.... you have answered and I take your point, it is a
    valid one.... now if only we could get that kind of answer from you in the
    begining, rather that the normal "Miro cryptics"

    The cost saving on the equipment that I am interested in is considerable and
    the fact that I will be walking past these US shops in a few weeks makes me
    want to weigh up the pros & cons. I am lucky as I will get to try the item
    right away, so if there is an issue I should be able rectify it straight
    away.... but even if a problem happnes back home and the item is not covered
    by Aust. warranty, the cost saving will be more than enough for even the
    most worst case repair.
     
    AU Digital Photo Of The Day, Oct 12, 2003
    #8
  9. John

    SLJ Guest

    A reply from Hugo So
    Canon lenses warranty is international and should be free of charge
    worldwide. However, Digital Cameras warranty is local, including 1Ds and
    S50....
    charge HK Canon through >their int'l billing system.
    day of a valid payment.
     
    SLJ, Oct 12, 2003
    #9
  10. John

    John Guest

    Thanks for yet another wonderful contribution
    JJ
     
    John, Oct 12, 2003
    #10
  11. John

    John Guest

    thanks
    JJ
     
    John, Oct 12, 2003
    #11
  12. I purchased my 10D from 17th Street Photo NYC via web order and then taken
    it to the local Canon (Mel) for focus adjustment. They weren't happy at all
    to do it on the warranty (and my warranty card wasn't stamped with the sale
    date, but I brought with me all the waybills and whatnot) and after a bit
    of frowning, they've taken it in and did the job. The repair sheet from
    them had a notice that "camera wasn't under local warranty but the works
    were carried out out of good will". According to them, they would service
    the camera purchased overseas if it was indeed SOLD overseas (i.e. warranty
    card stamped by the shop OVERSEAS), albeit not very reluctantly.
     
    Dmitri Kalintsev, Oct 12, 2003
    #12
  13. John

    John Guest

    Thanks,
    Did you take the item directly to the head office in Tally Ho Industrial
    Park East Burwood (I assume this is also the repair centre) or to a local
    shop?
    Regards
    JJ
     
    John, Oct 12, 2003
    #13
  14. John

    Miro Guest

    Do you ever look at the downside or do you intend to blame Canon for that.
     
    Miro, Oct 13, 2003
    #14
  15. John

    John Guest

    Miro, please play nicely like the other boys and girls...
    JJ
     
    John, Oct 13, 2003
    #15
  16. John

    Miro Guest

    that.

    Well it's only cheaper if it never breaks ...... with or without warranty.
    Most items break several years after warranty.
     
    Miro, Oct 13, 2003
    #16
  17. John

    Andrew Mc Guest

    Or several days, if your karma is bad ;).
     
    Andrew Mc, Oct 13, 2003
    #17
  18. I was speaking to Canon service today (chasing up my 28-70 that have had for
    a month! ...I should have given it to Doug, he knows how to adjust them :)
    and they told me that there is NO international warranty on dickital
    cameras, but lenses are not a problem provided that you can produce a
    warranty card with the international emblem on it. So buying a lens from OS
    should not be a problem if you double and trippple check with the supplier
    about that emblem.

    Russell

    PS Don't shoot me, I'm just the messenger.
     
    AU Digital Photo Of The Day, Oct 13, 2003
    #18
  19. John

    Miro Guest

    It's funny how karma seems to bend to the argument of the person that wants
    to be contrary.
     
    Miro, Oct 13, 2003
    #19
  20. John

    John Guest

    nice one, thanks.
    JJ
     
    John, Oct 13, 2003
    #20
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