HELP! CNN and MSNBC videos play wthout sound

Discussion in 'Amateur Video Production' started by Jeddinial Bullfrogz, Aug 19, 2006.

  1. Hi there,

    I don't know if this is the right place or not to ask for help. When I play
    videos fromm CNN they play fine but no sound.

    When i play videos from MSNBC there commercials have sound but when the news
    item starts it always has no sound.

    I've Been in contact with MSNBC help and they asked me to do all the
    following which I have done to no avail...

    "1. Uninstall Windows Media Player 11.

    a. Click "Add or Remove Programs" in Category View of Control Panel.
    b. Click "Remove a program", and then, at the top of the list, select the
    "Show updates" check box.
    c. Click "Windows Media Player 11" in the Windows Updates section, and
    then click "Change/Remove".
    d. If prompted, restart your computer, and then log on as an administrator
    or a member of the Administrators group.
    e. Click "Add or Remove Programs" in Control Panel.
    f. Click "Windows Media Format 11 Runtime" In the "Windows Updates"
    section, and then click "Change/Remove".
    g. If prompted, restart your computer, and then log on as an administrator
    or a member of the Administrators group.
    h. Click "Add or Remove Programs" in Control Panel, and then click "Remove
    a program".
    i. Click "Microsoft User-Mode Driver Frameworks Feature Pack 1.0", and
    then click "Change/Remove".

    2. Restart your computer.

    3. Install the version of Windows Media Player appropriate for your
    operating system.

    For Windows XP and 2003 operating systems, please install the latest version
    of Windows Media Player (v10) since Windows Media Player 11 is still under
    beta testing. To download Windows Media Player 10, visit the following Web

    <Same problem still>

    Then they suggested:

    "If the Player communicates an incorrect connection speed to the server, the
    server may try to thin the stream, which means that the stream quality
    decreases and the Player may lose video altogether.

    You can prevent this from happening accidentally by manually specifying the
    connection speed. In Windows Media Player 9 or later, you can specify your
    connection speed, by doing the following:

    1. On the "Tools" menu, click "Options", and then click the "Performance"
    2. In the "Connection speed" area, click "Choose connection" speed, and then
    select the appropriate connection speed.

    Furthermore, please follow the suggestions below:

    1. Please visit the link below to download and install new codecs.

    2. Check for updates for the driver software for your graphics adapter and
    Microsoft DirectX® from the Windows Update page by visiting:

    Link 1: Windows Update

    Link 2: Microsoft DirectX

    After performing the suggestions, please restart your computer and try
    viewing videos again.

    If your issue persists, try to reinstall your sound card driver. To do this,
    please contact your sound card manufacturer for further assistance."

    The videos still played without sound apart from the commercials.

    Please help!

    Jeddinial Bullfrogz, Aug 19, 2006
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  2. Jeddinial Bullfrogz

    Ken Maltby Guest

    If it were Fox News I might be more motivated.

    The first thing you need to establish is the nature of these files
    you are playing. How is the video and audio described by the
    free GSpot utility?

    Ken Maltby, Aug 19, 2006
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  3. Jeddinial Bullfrogz

    Ray S Guest

    It's almost certainly streaming stuff so its probably some sort of java
    or flash or active x thingy problem type stuff.
    Ray S, Aug 21, 2006
  4. Jeddinial Bullfrogz

    Ken Maltby Guest

    Then VLC might provide some information/help.
    Ken Maltby, Aug 21, 2006
  5. Jeddinial Bullfrogz

    Ray S Guest

    Tell ya what, I often have problems playing videos on MSNBC's site. If
    it is streaming stuff then Windows Media player is probably a dead end.
    The stuff tends to play in-line in the browser and there is no launch of
    WMP or any other media player.

    This is what makes me think he's getting the standard Microsoft random
    tech support response that usually begins with "Did you reformat your
    computer and reinstall Windows?"
    Ray S, Aug 21, 2006
  6. Jeddinial Bullfrogz

    Ken Maltby Guest

    Most likely.

    I don't visit CNN or MSNBC, so I have no way of knowing how
    they work their video streaming, but you can often right-click on
    the video's link and find the URL to address with VLC. VLC can
    even output to a file. My above post was intended to refer to just
    getting the "Stream and Media Info..." result, so we could have some
    idea what the actual format might be.

    Ken Maltby, Aug 21, 2006
  7. Jeddinial Bullfrogz

    Travelli Guest

    I have had the same problem for months. You would think MSN or MSNBC
    or both would want these things to function properly, but I find little
    to no support from anyone other than the normal "you probably do not
    have the proper items downloaded to function well". Yeah right.

    I sure would appreciate help also to get this audio to work on other
    than advertisements. Odd, that ads ALWAYS seem to work fine.

    I don't know what Tstream is but I've noticed that this term is
    referenced on any video that won't play sound on my computer. I see it
    at the bottom of the video player when in full screen mode something
    like this...

    MSNBC video_Man_Bites_Dog Tstream_FFv5.0_D1

    So I agree with someone's comment above that it likely doesn't have
    anything to do with Windows Media Player because it's streaming.

    Wanted to at least let you others having the same problem know that
    you're not alone.

    Travelli, Aug 25, 2006
  8. Jeddinial Bullfrogz

    Travelli Guest

    I don't know if I can respond to myself or not, but I've found "the
    cure", at least on my system. Do a search for xvid and ac3v codecs.
    You'll find you can download them for free. That fixed the audio
    problem for me. It's likely the ac3v that's doing the trick, but I
    grabbed them both and it's working.

    The streaming from MSNBC must use one or both of these codecs.

    Hope this helps others.

    Travelli, Aug 26, 2006
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