Help Major Twain problem with XP. Scanner wiill not work

Discussion in 'Scanners' started by James, Dec 21, 2003.

  1. James

    James Guest

    I have an HP 3970 Scanner. It has been working fine until today. I
    tied to scan a document into Paper Port and the scanner is no longer
    showing just a blank space. It will not work with the HP Image
    software but will work and scan into Microsoft word and when using the
    scanner wizard. I cannot insert scanner image from any program other
    than word. Using Windows XP Home. Having done a little fiddling I have
    discovered the problem is with Twain as the Microsoft programs use
    another method. There used to be an option somewhere to select which
    method to use but this seems to have gone. The software provided with
    the scanner is the same as already on the computer in part but a lower
    version number and the machine does not seem to recognize this so I
    have to different versions of the software all mixed up although it
    seemed to be using the higher version.
    Any help appreciated
    Very Puzzled

    Thanks and Regards
    James, Dec 21, 2003
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  2. James

    Millybags Guest

    Millybags, Dec 21, 2003
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