Help: Win XP broke my Epson Perfection 1640 SU ?

Discussion in 'Scanners' started by Stefan A. Deutscher, May 1, 2005.

  1. Hi,

    I had a weird experience yesterday: Having just received two Epson
    Perfection 1640 SU flatbed scanners, I connected one of them via UBS
    cable to a brandnew IBM thinkpad, as it came out of the box with Windows
    XP SP1.

    The scanner light was green and all seemed well. I told the XP scanner
    and image wizard thingy (Programs, accessoires, cameras and scanners) to
    do a prescan of an image, and something came up in the prescan window
    that resembled the image I had placed on the glass. I then told the app
    to do a real scan. It created a bit of weird noise, as if fine
    positioning the sliding image scanning head, and spit out a large yet
    completely white bitmap. I tried again, same thing.

    To add insult to injury, the slider with the imaging head and lamp are
    now stuck in front of the scanner, and do not go back even when I power
    cycle the scanner or restart the computer, or even disconnect the two.
    The scanner LED that is supposed to be steady on green flashes red.

    Thinking that one of the scanners I had received was sort of DOA, I
    hooked up the other one - same effect. In seconds, WXP SP had appears to
    have trashed two scanners. I am baffled. Digging at the MS help or
    "knowledge" base ( what a neat name for "bug listing site" !) I found
    that SP2 is supposed to fix a prescan issue. Nevertheless, I cannot
    believe that XP should be able or allowed to issue commands that push an
    imaging unit so far off that it gets stuck.

    I have now upgraded to SP2, but of course, that does not get the scanner

    Now I would like to know:

    (a) Does anybody know how to fix this?

    (b) Has it happened to others as well?

    Thanks in advance & cheers, Stefan
    Stefan A. Deutscher, May 1, 2005
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  2. No, the devices came from ebay without any software. Given that they are
    a bit older than XP + SP1, I assumed XP would know about them (just as
    it appears to know about my digital camera) and treat them right.
    Famous last words, it appears. Plug and pray.

    Cheers, Stefan
    Stefan A. Deutscher, May 4, 2005
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  3. Stefan A. Deutscher

    AS Guest

    Sorry, perhaps it's silly, but you didn't tell it. Did you do that? The
    behaviour is exactly the same, if the mechanism is still locked.
    AS, May 13, 2005
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