Installing Sony software killed my new computer!

Discussion in 'Amateur Video Production' started by apeets, Jan 10, 2005.

  1. apeets

    apeets Guest

    Just got a new pc for Christmas with all the bells and whistles. I own
    a Sony Digital Handycam DCR-250, and I wanted to install the software
    so i could edit videos and send video clips to family. Well, a window
    came up about compatibility with Windows logo. I clicked install
    anyway. BIG MISTAKE. The computer kept shutting down, and the next
    morning it would not come on at all.
    The guy who built it for me tested it and said the motherboard was
    dead!! I never even got to play with the pc! This was the first
    program I tried to install!

    Anybody had this happen or know what happened? I got into Sony Chat
    but the analyser only told me what I knew already. He suggested I try
    installing it on another computer...I said no way! I guess I'll just
    have to use the MovieMaker that comes with XP...anyone have experience
    with it? Any good?
    apeets, Jan 10, 2005
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  2. apeets

    Tom Guest

    Nothing in Sony's software could kill a motherboard.

    It's either a remarkable coincidence, or your installer friend
    doesn't know what he's talking about. Before deciding the
    motherboard was dead I hope he at least took it out of the
    computer case and tested it properly.
    Tom, Jan 10, 2005
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  3. apeets

    Frank Vuotto Guest

    True, but Image Mixer can make you want to kill yourself.
    Frank Vuotto, Jan 10, 2005
  4. If one could write software that would "kill" a motherboard,
    do you think that the virus scumballs and script kiddies wouldn't
    have done it already? The concept that a software application,
    particularly one from a big multinational corp, could cause such
    a thing is just plain silly.

    If you computer died, it is likely a result of "infant mortality"
    of some component. Nothing to do with applicaiton software,
    Sony's or otherwise.

    I'd question why you rejected the concept of trying Microsoft
    Movie Maker (or whatever its called) first. No installation or
    fooling around necessary.
    Richard Crowley, Jan 10, 2005
  5. apeets

    Cory Guest

    It's either a remarkable coincidence, or your installer friend
    I agree completely.

    Cory, Jan 10, 2005
  6. apeets

    terry Guest

    If the software killed your computer the problem would be isolated to your
    hard drive.

    Likely the mobo was defective, or your guy didn't seat the cpu right, or
    used a cheap-ass, incorrect, defective(or perhaps used and internally dirty)
    power supply that shorted out, or at a longer shot maybe you have house
    wiring that needs testing.

    If your computer was automaticly shutting itself off it was detecting
    something and trying to save itself. If it turns off within seconds of
    powering up, perhaps long enough to see some of the DOS startup then its
    usually detecting something wrong with the power readings its getting from
    its board. It could be there was a defective device plugged into the
    computer. Anything attached to that mobo is suspect even a printer or your

    If Windows booted up and you got a few minutes before the reboot - then it
    could be a loose pci card, unstable power from either your house wiring or
    your case's power transformer

    The only way I know of software being able to destroy a computer's chip via
    software is a rare issue with an old computer (20 plus years ago) that was a
    design defect that only appeared in one model. (a certain kernal call [a
    kernal is the basic set of functions a cpu is wired to perform] could send
    the cpu into an eternal loop until it burned itself out - it was an age when
    cpu's didn't usually have fans)
    terry, Jan 10, 2005
  7. apeets

    Ginchy Guest

    The software didnt kill you mb so dont let the builder use that as an excuse
    to charge you more money.

    The motherboard died its as simple as that.

    Your software problem would have been cured by starting in safe mode and
    removing it!
    Ginchy, Jan 10, 2005
  8. apeets

    apeets Guest

    Ok, further information: This is exactly what the message/warning
    "The software you are installing for this hardware - Sony Digital
    Imaging Video - has not passed Windows Logo testing to verify its
    compatibility with Windows XP. Continuing your installation of this
    software may impair or destabilize the correct operation of your system
    immediately or in the future. Microsoft strongly recommends you stop
    this installation now and contact the hardware vender for software that
    has passed Windows Logo testing." Options given: Continue Anyway or
    STOP Installation.

    Still think software can't impair a machine? The installer made sure
    to check everything in the lab to be sure what the problem was, ie hard
    drive, or whatever.
    The following was installed: Sony USB Driver, Imagemixer for Sony and
    Microstaff WINASPI.
    apeets, Jan 10, 2005
  9. You haven't installed much software, have you? I can't remember
    the last time I installed a driver or application that DIDN'T display
    that warning. It is mostly a marketing ploy by Microsoft to enhance
    their income buy extorting money from hardware and software makers
    (in addition to you and me).
    Does your installer think you are the first on the planet to install
    that software? Perhaps time for a second opinion.
    Richard Crowley, Jan 10, 2005
  10. apeets

    Nigel Brooks Guest

    Software can impair operation as the warning stated. But software would not
    kill a motherboard - that is a hardware problem associated with defective or
    failing parts.

    The likely cause of the failure of your motherboard is because it was
    defective or improperly installed - the chances are that it is still under
    warranty. Just have it replaced then reinstall the Sony software. If the
    board dies again you can then claim the software did it - and you can still
    replace it under warranty.
    Nigel Brooks, Jan 10, 2005
  11. apeets

    apeets Guest

    FYI I've installed plenty of software (maybe not as much as you) and no
    I've NEVER seen that warning.
    I was just trying to find an answer/solution to a need to
    get rude about it.
    Thanks to those who tried to give a solution.
    apeets, Jan 10, 2005
  12. This is a perfectly normal message, for any driver which has not
    been submitted to Microsoft for testing. A *lot* of drivers out there
    will trigger this message.
    The Microstaff CD/DVD writing software can interfere with other
    writing applications on the same machine. It is not the only CD
    writing app whose driver conflicts with others from other makers.
    Some other app preinstalled on the system may have triggered the

    AFAIK, the USB driver won't cause any such problem, and Imagemixer
    is just an editing program which doesn't alter the system drivers at

    All of these come with uninstallers, and you could also use the
    system restore feature.

    You can use the camera with firewire, no drivers needed, for video
    editing with any app which supports that (Moviemaker for example,
    which is free). You need the USB driver to access the camera via USB,
    for still pics and streaming video -- but if you need neither option,
    you don't need to install the software.

    In any case, conflicting drivers won't do any harm to the computer.
    You can remove them, usually without too much difficulty (in safe mode
    if nothing else). Worst case, and not a big deal on a new machine, is
    to reinstall the OS, wiping out everything and starting over.
    Jeffery S. Jones, Jan 10, 2005
  13. apeets

    Cory Guest

    No, that is the honest truth. You only get that warning when installing
    drivers and very few pieces of hardware that I have installed have passed
    compatibility test by Microsoft, so I wouldn't let that little error message
    freak you out.

    Cory, Jan 10, 2005
  14. apeets

    RS Guest

    Well, then get used to it, cause with XPSP2 you will see it alot.

    So, what exactly was the software from the Sony disk you wanted to install?

    Once you get fixed, what editing app you use will depend on what you want
    your finished product to me. Lets assume that like most people you want to
    put your stuff on DVD. In that case, go to Best Buy or something and get one
    of the apps that combine capture-editing-authoring to Dvd all in one such as
    vegas movie studio or.....(pick one of many others there.) This is an
    appropropriate package for someone beginning in digital video.
    RS, Jan 10, 2005
  15. wrote in
    Every response I've seen here was correct and polite. No one can be
    responsible for your inability to accept the truth.
    Gene E. Bloch, Jan 10, 2005
  16. apeets

    Tom Guest

    Clueless and stubborn is a nasty combination, bud.
    Tom, Jan 10, 2005
  17. apeets

    Nosey Ned Guest

    If you design and market computers so morons can use them, morons buy
    them and use them. Yet another reason why there are so many viruses
    and spyware programs in the world. Being ignorant with the tool you
    are usining makes YOU the problem.
    Nosey Ned, Jan 10, 2005
  18. apeets

    terry Guest

    If the responses seem unsympathetic it may be because once in a while posts
    appear that try to discredit companies.

    If its any consolation I once had a computer that would shut down at random
    moments mysteriously for no reason. I felt it might have something to do
    with my hardware DAW, because it only happened when it was on.

    One day it wouldn't turn back on at all so I took it down to the repair
    store - he said it fired up immediately and he could find no problems. The
    problem was haphazzard so I lived with it and continued to use it for about
    a year until one day the power transformer blew up - literally with a loud
    bang and a bright blue flash that looked and like a stage pyro. Fortunatly
    it didn't affect the rest of the hardware and when I replaced the blown
    power box the shut down problem never happened again.
    terry, Jan 10, 2005
  19. apeets

    Steve R. Guest

    Actually, a trojan *can* trash a motherboard's system BIOS. However,
    assuming that this really happened, I doubt it came from Sony.
    Steve R., Jan 11, 2005
  20. apeets

    Donald Link Guest

    This is about the dumbest thing I have ever heard. A motherboard goes
    dead after you install software! The asshole that sold you your
    computer knows that your MB is defective. Sounds like he is using a
    cheaper brand of MB that usually have a fair amount of defective MB
    because they do not test them. Tell the asshole to install another MB
    because I do not see how anyone that is versed in computers could make
    that ignorant statemen. If you use a software that test the system
    for burn in and the hardware fails is that the fault of hardware?
    Hell no, the frigging hardware is at fault. If the idiot who did your
    system does anything but replace a faulty component (could be other
    problems besides MB). Take a baseball bat with you!
    Donald Link, Jan 12, 2005
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