Likely repair cost for PD150 eating tape?

Discussion in 'Professional Video Production' started by JT, Dec 1, 2005.

  1. JT

    JT Guest

    I've got an average time PD150 - newly arrived, uncertain history -
    that consistently damages tape. Some edge damage, once in a while a
    long diagonal crease.

    The obvious way to get the definitive answer is to send it to my
    repair guy but he's on the other coast, neither cheap nor quick to get
    the camera to and from him.

    So if anyone can speak from experience about what "usually" causes
    this and what fixes it - cleaning and adjustment, or a complete
    replacement of the head assembly.

    I'd appreciate any replies.
     
    JT, Dec 1, 2005
    #1
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  2. JT

    ushere Guest

    service - tape path alignment.

    leslie
     
    ushere, Dec 1, 2005
    #2
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  3. JT

    JT Guest

    Many thanks, leslie.

     
    JT, Dec 1, 2005
    #3
  4. "JT" wrote...
    NOT something you can fix in the field unless you have
    the information, experience, and tools. And if you had
    those, you likely wouldn't need a "repair guy", wherever
    he is.
     
    Richard Crowley, Dec 1, 2005
    #4
  5. JT

    Matt Guest

    If you send it to Sony, they charge a flat rate of $575 for all PD-150
    repairs and this includes a basic maintenance... but I doubt this includes
    parts.
     
    Matt, Dec 1, 2005
    #5
  6. JT

    PTravel Guest

    I'm pretty sure that it does include parts. Sony's flat rate is just that.
     
    PTravel, Dec 1, 2005
    #6
  7. JT

    Matt Guest

    I wasn't sure and my repair did not require parts. That's a decent deal
    then, at least if your camera has serious issues...
     
    Matt, Dec 1, 2005
    #7
  8. JT

    JT Guest

    It was my uninformed impression that Sony no longer offered flat rate
    repairs on PD150 and similar cameras. Is that not so?
     
    JT, Dec 2, 2005
    #8
  9. JT

    PTravel Guest

    The last time I checked was about a year ago.
     
    PTravel, Dec 2, 2005
    #9
  10. JT

    Matt Guest

    I just sent my camera off three days ago and that's what they quoted me.
     
    Matt, Dec 2, 2005
    #10
  11. JT

    JT Guest

    Cool! I stand correct and am happy to hear the number. I'm surprised
    that they still do it, though - videoonerepair, a private shop with a
    decent rep, quoted me more than that to replace the transport
    mechanism NOT including the heads.

    Which Sony center do you use?
     
    JT, Dec 3, 2005
    #11
  12. JT

    Matt Guest

    I believe it was the one in Teaneck, NJ and they also quoted me a 2 week
    turn around, provided there was nothing major wrong with the camera.
     
    Matt, Dec 5, 2005
    #12
  13. JT

    Matt Guest

    Just in case anyone cares, the flat rate did not include parts...
     
    Matt, Dec 8, 2005
    #13
  14. JT

    Matt Guest

    Sorry, too may hours at the editor... that fee was for shipping (the next
    line down on the invoice)
     
    Matt, Dec 8, 2005
    #14
  15. JT

    JT Guest

    Thanks for posting that. Kind of a surprise - even at a labor rate of
    say $80/hour burdened, that's a lot of hours.

    I ended up sending mine off to VideoOneRepair, out near Santa Barbara.
    They're fairly unique, I guess, in volunteering to examine your camera
    and return it for free if you don't want their help. And someone
    knowledgeable will talk specifics on the phone. Of course unless
    you're working for California law enforcement and have sent them a
    well-documented problem (I'm not) you have to trust their quote.

    So my PD-150 - a eBay purchase, so I don't really know its history -
    was eating all the tape I was willing to feed it. Cleaning tape and
    alcohol swab on things in the path didn't do anything. Their
    recommendation was to replace the mechanical unit (which they quickly
    pointed out does not include the heads) for $700. Parts, labor, tax,
    shipping. "Worn parts in the path. No, we can't pinpoint the cause.
    Sometimes just letting the camera sit for a while will do that." That
    didn't seem quite right to me, but wtfdik? Plan B would just replace
    the worn parts for $590 or so. Again, parts and labor, so handily
    beats Sony. And since I suddenly learned that I could put the camera
    to good use this weekend, they agreed to fix it and ship it back this
    very day.

    They guarantee the camera - surprisingly, the words were "completely,
    not just what we replaced - we go over it thoroughly" - for six
    months. Maybe I got a song and dance and all it really needed was
    slightly stronger holy water than I had, but assumingly they know what
    they're doing and the camera does work properly going forward, I guess
    it was the best I was going to do. Sony would have gotten the same
    money (plus parts, in case any really were needed).

    Note that despite my cynical tone, I have no known fault with the
    shop. They certainly are anxious to work with the customer when it
    comes to schedule, and afaik are honest and knowledgeable as can be.
    They do nothing but Sony and Canon, lending a little credence to them
    being a professional kind of place, and if you scrounge around google,
    you'll find a smattering of happy customers, and no complaints.
     
    JT, Dec 9, 2005
    #15
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