MACK 3 Year Extended International Warranty

Discussion in '35mm Cameras' started by Matt, Nov 14, 2004.

  1. Matt

    Matt Guest

    Is the MACK 3 year extended international warranty any good? (Warranty
    offered by B&H)

    For an international customer, can I get the camera fixed locally if a
    problem occurs?
     
    Matt, Nov 14, 2004
    #1
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  2. Personally I don't know. I've heard bad things, and some not-so-bad things
    about them. I usually buy their extended warranty because, as a percentage
    of the total price, it's quite low and there for cost-efficient on the
    theory that some protection is better than none.

    HMc
     
    Howard McCollister, Nov 14, 2004
    #2
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  3. Matt

    mrrogers Guest

    All of the reviews I've read about Mack have been negative. Search
    http://www.photo.net to see many of them.
     
    mrrogers, Nov 14, 2004
    #3
  4. Matt

    KBob Guest

    No, you have to send the camera or lens back to them for repair, and
    they charge a hefty shipping/handling charge too. All that aside,
    it's better than nothing and might be worthwhile in many cases.
     
    KBob, Nov 14, 2004
    #4
  5. I hope it's good, I bought one. Shop around for it, though, the
    lowest price I found was at Compuplus.com for $23.99 to a high
    of around $100 elsewhere.
    Art S.
     
    Mr. Cellophane, Nov 15, 2004
    #5
  6. Matt

    Big Bill Guest

    Well, here's a good one...
    It worked for my D-600L (admittedly, a while ago).
    The camera had a problem with the batteries (seems to be a common
    complaint about Olys), and it was fixed under the Mack warranty.
     
    Big Bill, Nov 15, 2004
    #6
  7. Matt

    BandHPhoto Guest

    <<For an international customer, can I get the camera fixed locally if a
    problem occurs?>

    <No, you have to send the camera or lens back to them for repair, and they
    charge a hefty shipping/handling charge too. All that aside, it's better than
    nothing and might be worthwhile in many cases.>>

    This is not correct. From Mack:
    <http://www.mackcam.com/warranty_worldwide.html>
    " PRIOR to having equipment serviced at an international factory service
    center, please email for a service authorization number. In
    the email, please provide us with your Name, Warranty Number, Make and Model of
    your equipment and a brief description of the problem you are experiencing. You
    will receive an authorization number for service via email. It's that easy!!"

    Once the repair is approved, the actual work is done locally, it seems.
    - --

    regards,
    Henry Posner/B&H Photo-Video
    http://www.bhphotovideo.com
     
    BandHPhoto, Nov 16, 2004
    #7
  8. Matt

    Matt Guest

    Thank you for the post Henry.

    Is there a link to written evidence stating that repairs can be carried out
    locally? (I.E. In the UK)
     
    Matt, Nov 18, 2004
    #8
  9. Matt

    BandHPhoto Guest

    BandHPhoto, Nov 22, 2004
    #9
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