MackCam International Warranties

Discussion in '35mm Cameras' started by christian, Jan 6, 2006.

  1. christian

    christian Guest

    Hi All,

    Just wanted to post my experience with Mackcam International
    Warranties. I purchased a Fuji S2 pro digital SLR about 2 years ago.
    Just before Xmas the CCD (the chip that's responsible for image
    creation) broke.

    I thought oh shit this is going to be expensive! Then I remembered
    that it came with a 3 year extended warranty from MACK, what a
    relief....... I thought!

    I went to and followed the link on thier website for
    international repairs and it said to send a email to
    with my warranty number and a brief
    description of the fault.
    I waited for a week and recieved no reply, so I sent the camera off to
    Fuji UK in Bedford anyway hoping that when they sent me the quote for
    the repair mackcam would have replied to my email by then.

    12 Days later mackcam sent me an email, this is what it contained;

    Dear Customer

    Per your request for local service, please open attached forms and
    return with a copy of your warranty card and copy of your sales
    Please make sure your warranty card has been registered on our website,

    Thank you,
    Warranty Department
    Mack Camera & Video Service

    Yet more delays on getting the camera repaired! Why don't they just
    put the service request form on thier website??

    In the meantime Fuji had repaired my camera and sent it back to me free
    of charge. (apparently this is a common problem with the S2 Pro and
    was a manufacturing fault). Brilliant customer service from fuji,
    diabolic customer service from Mack.

    I hope I never have to use my extended warranty from Mack as I can see
    it taking months to get anything repaired, as they take so long
    answering their emails!
    christian, Jan 6, 2006
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  2. christian

    Henretta Guest

    I imagine by now you've realized that like every insurance company I've
    ever dealt with, Mack know that getting your money is the single most
    important thing they have to do to make a profit. Sending companies like
    Fuji, payment for repairing your camera is the on the bottom of their
    "to-do" list.

    Oddly, Konica-Minolta in Australia pulled that same stunt with their
    camera warranties. They used a series of independent Technicians as
    their local repair centers... That is until these people got so fed up
    waiting for parts and payment, they stopped taking in any Minolta
    cameras for warranty repairs!

    Fuji, Canon and to a lesser extent (in Australia) Maxwells the Nikon
    agent are the only ones with a reliable warranty system. It probably is
    the same in the UK too. Avoid MACK warranties like the plague.
    Henretta, Jan 7, 2006
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  3. christian

    Jerry L Guest

    That is the reason (in the U.S.A.) some states do not allow the
    'extended' warranty to be sold at the time of sale. Florida, for one,
    made the determination that during the first year (or whatever time
    frame) the new product had a warranty from the manufacturer, so the
    consumer paying for a extended warranty was __ in fact __ duplicating
    the first 12 months with a 'paid for' warranty at the same time the
    'free' warranty was in effect.
    = = =
    Jerry L, Jan 9, 2006
  4. christian

    no_name Guest

    FWIW, if you buy an extended warranty from Sears, Best Buy, Circuit
    City, etc, the warranty doesn't come from an insurance company. VISA
    (the credit card company) owns the company that does those warranties.
    They're a hassle & the probabilites are you're not going to get anything
    like value for your money.

    For the most part, if something is going to break, it's going to happen
    while it's covered by the manufactureer's warranty.

    The only thing I can think of that's worse than dealing with the
    warranty provider to get your stuff fixed is being the technician they
    send to fix it (since if you're the tech you have to deal with that
    company over, and over, and over, and ...)
    no_name, Jan 9, 2006
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