Hi All,\n\nJust wanted to post my experience with Mackcam International\nWarranties. I purchased a Fuji S2 pro digital SLR about 2 years ago.\nJust before Xmas the CCD (the chip that's responsible for image\ncreation) broke.\n\nI thought oh shit this is going to be expensive! Then I remembered\nthat it came with a 3 year extended warranty from MACK, what a\nrelief....... I thought!\n\nI went to [URL="http://www..mackcam.com"]www..mackcam.com[/URL] and followed the link on thier website for\ninternational repairs and it said to send a email to\n[email][/email] with my warranty number and a brief\ndescription of the fault.\nI waited for a week and recieved no reply, so I sent the camera off to\nFuji UK in Bedford anyway hoping that when they sent me the quote for\nthe repair mackcam would have replied to my email by then.\n\n12 Days later mackcam sent me an email, this is what it contained;\n\nDear Customer\n\nPer your request for local service, please open attached forms and\nreturn with a copy of your warranty card and copy of your sales\nreceipt.\nPlease make sure your warranty card has been registered on our website,\n[URL="http://www.mackcam.com"]www.mackcam.com[/URL].\n\nThank you,\nLuana\nWarranty Department\nMack Camera & Video Service\n\nYet more delays on getting the camera repaired! Why don't they just\nput the service request form on thier website??\n\nIn the meantime Fuji had repaired my camera and sent it back to me free\nof charge. (apparently this is a common problem with the S2 Pro and\nwas a manufacturing fault). Brilliant customer service from fuji,\ndiabolic customer service from Mack.\n\nI hope I never have to use my extended warranty from Mack as I can see\nit taking months to get anything repaired, as they take so long\nanswering their emails!