Mem48U-need help with email setting

Discussion in 'Scanners' started by Czuba, Jul 1, 2003.

  1. Czuba

    Czuba Guest

    I recently uninstalled my Memorex scanner (Mem48U) due to problems with
    Netscape and/or memory, and now I cannot get it to function the correct
    way for "one button email", when reinstalled. The other "one touch
    buttons" work fine. When I click on the "one button email", my scanner
    scans the image, and a new email opens in Netscape. However, my image
    is not included. . Even though the manual states it is for "Outlook
    Express", I was previously able to use the "one button email" to scan my
    image and have it directly delivered to my email - (Netscape
    Communicator 4.8). I have since upgraded to the latest version of
    Netscape (7.02), which solved my Netscape/memory problems I believe it
    might just be something simple like a setting, but I have been looking
    for days, and can't find the source of my problem. I would appreciate
    any help. Thanks. Kathy C.
     
    Czuba, Jul 1, 2003
    #1
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  2. Czuba

    Czuba Guest

    Additional information - The scanner is scanning the image and saving it
    in "ScanPanel/TMPMail, but it is not putting or including it in the
    email. How do I get it to be included in the email when using the "one
    button email" button. I can include it if I send it as an attachment,
    but I like the ease of "one button email". Thanks. Kathy C.
     
    Czuba, Jul 1, 2003
    #2
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  3. Czuba

    Quaoar Guest

    I've not done this, but it might be that you need to set the default
    email handler in Windows: Internet Options control panel, Programs Tab.

    Q
     
    Quaoar, Jul 1, 2003
    #3
  4. Czuba

    tomcas Guest

    I recently installed this scanner on a pc for a friend and from what I
    recall you can make the setting changes through the Scan Panel
    application. Usually you can access this by double clicking on the Scan
    Panel Icon next to the system clock. If for some reason the icon is not
    there it probably needs to be configured to auto start with your pc or
    it somehow got removed from your StartUp directory. In any case you can
    always access it by Start>Programs>e+ 48U>ScanPanel. Once you've opened
    ScanPanel click on the settings button (looks like a old street sign
    post). Then click on the email tab and make your setting changes. Sorry,
    I can't remember much more but you will probably find better help at the
    OEM site which is http://www.artecusa.com/
    Tom
     
    tomcas, Jul 2, 2003
    #4
  5. Czuba

    Czuba Guest

    Hi Tom: I know exactly what you are talking about. Is there any way
    you can check and see what your friend's setting or folder he is using
    for email setting? Mine is set to C:\ScanPanel/TmpMail and that is
    where I find my scanned image, so I know the scanner works. Now if I
    could just get the image to appear automatically in the email like it
    should with using the "one touch email button", I would be happy.
    Thanks for any help or suggestions. Kathy C.
     
    Czuba, Jul 3, 2003
    #5
  6. Czuba

    tomcas Guest

    Sorry but I set him up with Outlook Express so I doubt if his settings
    are going to help you there. I suggest you contact Artec (714-854-7750)
    or email (http://www.artec-us.com/Tech_support_form.htm). They might
    just surprise you. I was impressed with the tech help when I called
    about an installation problem. You might also try emailing Netscape for
    help.
     
    tomcas, Jul 4, 2003
    #6
  7. Czuba

    Czuba Guest

    Thanks, but I have been emailing (back & forth) the tech support for the
    past couple days, and so far we haven't been able to figure it out. It
    wouldn't hurt to give them a call after the holiday weekend. I'll try
    Netscape next. Thanks again. Kathy C.
     
    Czuba, Jul 4, 2003
    #7
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