Minolta ScanDual IV and Windows XP SP2 problem?

Discussion in 'Minolta' started by Ulla, Oct 27, 2004.

  1. Ulla

    Ulla Guest


    I have a Minolta ScanDual IV which I have previously used with a four years
    old computer with Windows 98SE and USB 1 without having any problems, except
    a too small hard drive, too little memory and a too small monitor :). Now
    I have a new computer with lots of memory and hard drive space and USB 2.
    And Windows XP, service pack 2. And a problem.

    The problem is that I can't make any image corrections when I use the DS
    Dual IV stand alone program. There seems to be nothing wrong with the
    scanner, it can auto focus, it makes scans and it saves the pictures, but as
    soon as I touch the image correction tab the scanner freezes, it doesn't
    respond to anything, the only way to turn it off is to disconnect the power
    supply (and the image correction tab itselt is blank/grey). The strange
    thing is that when I tried to scan from another application (Irfanview, with
    "select TWAIN source" and "acquire") I could make image corrections.
    Theoretically I could use the scanner this way, but it would take an awful
    lot of time to make scans since the scan utility then has to start up
    between every scan.

    Is there anybody else who has experienced the same problem or has any
    suggestions how to solve it?

    Ulla, Oct 27, 2004
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  2. Ulla

    Ulla Guest

    Hello and thank you for your answer

    When I tried to scan with Irfanview the scan utility closed after every
    scan, it works but it takes a long time. I did not have to choose Twain
    source again, thats true. I did not try batch scan, but I will give it a
    try. Unfortunately I already have the 1.0.1 version of the software so that
    will not solve the problem.

    Ulla, Oct 28, 2004
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  3. Ulla

    Ulla Guest

    I have installed, removed and re-installed three or four times now, I have
    removed all other USB-devices and I have tried to run the software with
    Windows compability utility (or whatever it is called in english) as win98
    and it just doesn't work. It works fine with Irfanview though, so I think
    I'll settle with that.

    Thank you for telling me about the "close TWAIN dialog"-option, I hadn't
    noticed that myself.

    Ulla, Oct 30, 2004
  4. Ulla

    Ulla Guest

    I don't even get a chance to apply any enhancements, as soon as I click on
    the image correction tab the scanner freezes. The image correction screen
    with the preview never shows, it is just grey.

    There doesn't seem to be any conflicts, no yellow question marks in the
    device manager, and if I right click and look at properties it says that
    the device is working correctly. And if I look in the control panel and
    click on the "test scanner or camera"-button it also seems to be OK.

    I use XP professional edition SP2, maybe there is a difference between home
    and professinal, but I find that unlikely. Anyway, I have written to
    KonicaMinolta's support and am now waiting for their answer.

    Ulla, Oct 31, 2004
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