More Kodak Customer Support Feedback

Hi:

I posted a few months back about some not so positive Kodak customer
service I received. (BTW, at the time, I was more than compensated by
the Kodak rep (manager?) that peruses this group). So I thought I'd be
fair and convey a very nice experience I had today (for anyone that
might care about such things).

My wife dropped our camera. The only damage seems to be the battery
retaining door: the clips that hold it closed broke off. So I
contacted Kodak (Canada) and asked if it was possible to purchase a new
part. The service rep was very cool and offered to send me a new part
under warranty. He did not ask how the part was damaged.

That's simply amazing. And it probably cost very little for them to
gain a customer for life.

Thanks Kodak.

 

I'm not impressed with Kodak support - I sent them an e-mail via their site
2 days ago and have yet to have a reply!

dave

 

The software that was packed out in your camera was released two months
before SP4 was shipped. The release of SP4 broke the installer and
there were many, many cameras that were on boats from Asia to wherever
they had to go.

SP4 broke the kodak installer by "lying" to us that specific components
that we rely on for the MSI (Microsoft Installer) were present on the
system. When they really weren't there, the installer fails. We
released the newer version of EasyShare within two weeks of the release
of SP4.

The new release was available via download (yes, install from web) so
you could have done that. The rep also probably suggested that you
could roll back to the previous SP, install easyshare and then go back
to SP4, as the SP4 release didn't break the app, just the installer.

I'm glad that they shipped you a CD and solved your problem, but wanted
to give you some background as to why you (and others) were put into
this situation.