Need Help with Memorex 48U Scanner!

Discussion in 'Scanners' started by -Hector-, May 1, 2006.

  1. -Hector-

    -Hector- Guest

    I recently purchased a Memorex 48U scanner. However, XP
    doesn't recognize any new device when I plug the scanner into the USB
    port on any of my computers. I preloaded the drivers on one system,
    and I didn't load anything on the second system. The result is the
    same each time, the computer does not see the scanner or sense the
    device when it is plugged in. Any help would be greatly appreciated.
    I've been batting .100 in recent weeks with USB devices.
     
    -Hector-, May 1, 2006
    #1
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  2. -Hector-

    Cari Guest

    Are the USB ports KNOWN to be working with other devices? Are they on the
    motherboard or a hub? If a hub, powered or unpowered? If on the
    motherboard, front or back of the case?

    Has the scanner EVER worked with ANY PC? Are you sure it's not defective?
     
    Cari, May 1, 2006
    #2
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  3. -Hector-

    -Hector- Guest

    Yes, I have used the USB ports to download photos from an HP
    camera. The ports are on the back of the computer, integrated with
    the MB. I purchased the scanner used, so I have no way to determine
    if it is defective other than what I have done so far. The unit's
    indicator light does power on, but that is all. I would like to think
    that the scanner is not defective, and I'm failing to do something
    correctly elsewhere. However, when I did receive the scanner, it had
    not been locked prior to shipping. Should the unit work with the
    standard USB ports on the MB?
     
    -Hector-, May 1, 2006
    #3
  4. -Hector-

    Cari Guest

    It certainly should do... but you may find that ports on the front of the
    case may be underpowered. They are generally designed to be used with
    portable devices that don't need much power (camera, MP3 player etc)

    You are correct in that the drivers should be downloaded and installed prior
    to connecting the scanner and if you're sure the USB cable is fine, then
    unfortunately I would, at this point, suspect the scanner itself because
    NOTHING seems to be detected by XP when you connect it to your known good
    USB port(s). If you have a spare cable, give that a try...
     
    Cari, May 5, 2006
    #4
  5. -Hector-

    tomcas Guest

    One thing about this model scanner is that it takes a crap load of force
    to engage the USB cable FULLY into the scanner port. I know it seems
    crazy but check this first.
     
    tomcas, May 8, 2006
    #5
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