NeroVE 3 update turns preview window black

Discussion in 'Amateur Video Production' started by tg, Aug 5, 2005.

  1. tg

    tg Guest

    does anyone anywhere on this earth know why this happens?
    I can't get any joy out of Nero's tech support. They sent me one reply to my
    first support query and now they seem to have gone awol. I keep sending
    them e-mails but they won't respond.
    I have Windows XP MCE 2005 with SP2. If I install Nero 3.1.0.0 and import a
    dvr-ms recording into it the preview pane shows the video I'm working on,
    but the aspect ratio is incorrect and nothing in Nero's settings will
    correct it. DVD burning and file conversion to avi or mpg work fine but the
    resultant recording has the incorrect aspect ratio. If I then install the
    update NV-3.1.0.14a.exe the preview pane in Nero goes black and doesn't show
    any image, also the DVD burning packs up, and the program hangs when trying
    to convert a dvr-ms file. Hardly anything will work in the program. This
    black preview pane only happens with dvr-ms files. Mpg files and avis work
    fine. I've tried the SMCpatch.exe, it made no difference. I've also tried
    NV-3.1.0.16.exe, no difference. I've searched on google but no-one else
    seems to have this problem. NeroVE is supposed to work with dvr-ms files.
    This is driving me insane so if anyone can shed some light on this I'd be
    grateful.
     
    tg, Aug 5, 2005
    #1
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