New Lens - no manual

Discussion in 'UK Photography' started by Rob, May 23, 2009.

  1. Rob

    Rob Guest

    I posted a few months ago about a new lens supplied without a retail
    box/manual, from http://www.camerabox.co.uk/

    Finally and at last they've given me a full refund. They did not concede
    the point: that they should state whether or not the stuff they sell
    comes in retail packaging. Their items do not, explicitly, come in
    *sealed* packaging - one of their sales 'features'.

    So, while (IME) their prices are good (but not as good as white box
    ebay), they do actually communicate promptly, and sales service is
    swift, shoppers will need to check first if retail boxes and bits are
    important.

    Rob
     
    Rob, May 23, 2009
    #1
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  2. Rob

    Woody Guest


    Indeed they are good to deal with but beware the trap.

    I bought a Nikon D60 with 18-55 and 55-200 VR lenses. I expected
    it to be the Nikon kit - which was how it was 'described' - but
    what we got was the body +18-55 VR kit and a separate 55-200 a
    couple of days later. It was not until Nikon rejected my £60
    cashback claim that I found out the 55-200 was a US import and
    therefore did not qualify. It was too late by then to 'have a go'
    at Camerabox as the camera (for my daughter for getting her PhD)
    had gone on a holiday trip.
     
    Woody, May 23, 2009
    #2
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  3. Rob

    Chris H Guest


    I had a similar scare with Calumet. I bought a D300 kit. When it arrived
    some of the warrantee cards were stamped with a Dutch suppliers name!!!!
    Nikon UK give a 2 year warrantee with all kit bought through Nikon UK
    channels.

    Called Calumet and Nikon. It appears that Calumet get all their stuff
    direct from the main Nikon Europe distribution point (in Holland) and
    sometimes they can get the wrong warrantee cards in them. All the
    manuals etc were in English

    However Nikon UK and Calumet sorted it out and all the kit was
    registered for the Nikon UK 2 years warrantee without any problems.

    So you do need to be careful.
     
    Chris H, May 25, 2009
    #3
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