Nikon 35mm f/1.8 DX again and the failure of Amazon.com

Discussion in 'Digital SLR' started by Michael, Jun 24, 2011.

  1. Michael

    Michael Guest

    Everyone who gave me advice on this issue earlier this month, thanks.
    But those who told me not to worry about Amazon's delivery time: think
    again. The free crummy Tiffin UV filter arrived, but the lens was to be
    shipped a little later. When the first "arrival by" date came, I went
    on Amazon's website for a chat. I was told it was shipping the next
    day. When it didn't ship the next day I had another chat and was
    apologized to, told it was bumped up to free 2-day shipping and
    shipping the next day. When it didn't ship the next day I had another
    chat, got another apology, and was told it would still make the final
    arrive by date because it was currently (as we typed) being packed for
    shipment. The next day (this morning) I received an email from Amazon
    telling me sorry, it was not available, and I had another month to
    decide if I still wanted it. They'd ship it when they got it. I emailed
    them AND did another chat and they admitted they'd been lying to me,
    that it was ALWAYS on backorder, and it was NEVER being readied for
    shipment. I called my local Brick and Mortar camera store (Ritz), where
    I'd bought my D5000 in the first place, and found they had one in
    stock, unopened in the box, for $10 more than Amazon's price. No sales
    tax... we are a no sales tax state. So I had them hold it, cancelled
    the Amazon order (one of the options they gave me when they emailed
    about the back order) and picked it up tonight. Amazone said they would
    not charge me for the free filter even though I no longer was buying
    the item it was offered with, and I think they are giving me a $20
    credit against a future purchase. But to be honest, I am now soured on
    Amazon and will probably never buy from them again. I can buy my online
    books from B&N on line, and I can buy THINGS from local electronics
    stores and big box stores. It's not the issue of the back order.
    Everything gets backordered from time to time. It's the
    misrepresentation and the lying. So I am done with Amazon.
     
    Michael, Jun 24, 2011
    #1
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  2. []
    I hate companies who lie to customers, but is it the company or the
    individual? I also had a problem with Amazon delivery, but it was over
    Christmas and we have feet of unexpected show everywhere! What /is/
    unforgivable, is saying that an item is in stock when they know it is not.

    I take it this was Amazon, and not a third-party supplier linked to them?

    Cheers,
    David
     
    David J Taylor, Jun 24, 2011
    #2
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  3. Michael

    Eric Stevens Guest

    I have bought lots of books from Amazon and I have never experienced
    anything like the described problems. I have always found them
    extremely straight to deal with.

    Regards,

    Eric Stevens
     
    Eric Stevens, Jun 24, 2011
    #3
  4. Michael

    J. Clarke Guest

    I'm looking on the Amazon site and not finding any vendor that's 10
    bucks cheaper than Ritz. The lowest price is 199.95 + 15.95 shipping
    from "Samy's Camera". Ritz via Amazon is 209 and free shipping.

    So he should have ordered it from Ritz to begin with.

    Amazon doesn't list that lens except from third parties.

    For future reference by Michael and anybody else who's interested, there
    are some "magic words" to look for on Amazon.

    One is "ships from and sold by Amazon.com"

    The other is "Sold by [whoever] and Fullfilled by Amazon".

    Both mean that it's in an Amazon warehouse or a wholesaler warehouse
    from which Amazon can obtain realtime inventory information. If they're
    showing in stock and it's not it's because somebody managed to screw up
    the inventory.

    The difference is that in one case Amazon places the order using their
    own account and in the other they place it from the same warehouse using
    the third party's account. And the reason they would do this is that
    the third party has a dealer authorization--the wholesalers do enforce
    that and if an item requiring authorization and you're not using an
    authorized account they'll bounce the order.

    If neither of those appears and it's "Ships from and sold by [whoever]"
    then Amazon is trusting the word of the seller that they have it in
    stock. If the seller lies to Amazon all that Amazon can do about it is
    quit listing them as a third party vendor and they won't do that unless
    they get a bunch of complaints about the same problem.
     
    J. Clarke, Jun 24, 2011
    #4
  5. Michael

    Alan Browne Guest

    My experience is very different. They often quote, esp. if it's a mixed
    bag of items, that it will take 2 - 3 weeks for delivery (I always take
    the free delivery option).

    But usually, even the "2 week delivery" takes about 5 - 7 days. Very
    reasonable.

    Sometime you order 1 day and it's delivered the next. (I leave a signed
    note out telling UPS to leave the package w/o someone receiving it).
     
    Alan Browne, Jun 24, 2011
    #5
  6. Michael

    Michael Guest

    The item was listed in stock at $199.99 with free shipping, sold by
    amazon, not by a third party. I paid $209 in the Ritz store for the
    lens. This was Amazon all the way. And they lied. I have bought books
    from them in the past with no problems. Maybe they should stick to
    books.
     
    Michael, Jun 25, 2011
    #6
  7. Michael

    Michael Guest

    Amazon. Not a third party.
     
    Michael, Jun 25, 2011
    #7
  8. Michael

    Michael Guest

    Amazon may have changed the listing from what they had on June 14. And
    it was definitely from Amazon.com. I do not buy Amazon/third party.
    Clearly they have altered their listing now that they have to admit it
    was vaporware from day one.
     
    Michael, Jun 25, 2011
    #8
  9. Michael, thanks for that. Put it down to experience, and just perhaps
    Amazon was changing its position on the lens (stock position or to 3rd
    party supplier). One event like that wouldn't stop me buying from Amazon
    again, repeated occurrences would give me cause for thought.

    Cheers,
    David
     
    David J Taylor, Jun 25, 2011
    #9
  10. Michael

    J. Clarke Guest

    I've bought a great deal of stuff off of Amazon since they were founded,
    ranging from books to photo equipment to car parts. Never had anything
    sold by Amazon be out of stock.

    Seems like in this one case there was a problem with the wholesaler--it
    _does_ happen but it's rare (one circumstance under which a good deal of
    it happened was Katrina--the wholesalers' computers showed quite a lot
    of stuff in stock in warehouses that were flooded--took a while for them
    to get that sorted).

    Amazon's not currently listing that lens as sold by Amazon so presumably
    they've gotten the inventory straight.
     
    J. Clarke, Jun 25, 2011
    #10
  11. This is very, very unusual for Amazon. I have done business with them for
    years, really quite a lot of business, every conceivable kind of product,
    books, cameras, lenses, a vacuum cleaner, glassware, computer parts,
    software, etc., etc., and have always found them first-rate and reliable in
    every way. I buy so much stuff from them that it's been worth it to me to
    subscribe to Amazon Prime.

    Once I bought a watch from them that stopped working in a week or so because
    the battery was almost dead, so I returned it. Other than that, I can't
    remember ever having any sort of problem with them.
     
    Neil Harrington, Jun 25, 2011
    #11
  12. Michael

    Michael Guest

    Here's the original order confirmation, all from Amazon.com LLC

    Purchasing Information:



    Order Grand Total: $199.00
    Get the Amazon.com Rewards Visa Card and earn 3% rewards on your
    Amazon.com orders.
    Order Summary:
    Shipping Details : (order will arrive in 1 shipment)
    Order #:
    103-5231858-1398650
    Shipping Method:
    FREE Super Saver Shipping
    Shipping Preference:
    Group my items into as few shipments as possible
    Subtotal of Items:  
    $208.95
    Shipping & Handling:  
    $6.17
    Super Saver Discount:  
    -$6.17
    Promotion Applied:  
    -$9.95
     
    ------
    Total for this Order:  
    $199.00

     
    Delivery estimate: June 22, 2011 - June 25, 2011

    1
    "Tiffen 52mm UV Protection Filter"
    Electronics; $9.95

      Sold by: Amazon.com, LLC

    1
    "Nikon 35mm f/1.8G AF-S DX Lens for Nikon Digital SLR Cameras"
    Electronics; $199.00
      Sold by: Amazon.com, LLC
     
    Michael, Jun 25, 2011
    #12
  13. Michael

    RichA Guest

    How do you determine "very, very unusual?" You are ONE person with one
    person's experience.
     
    RichA, Jun 26, 2011
    #13
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