No pictures on device message for KODAK EasyShare camera

Discussion in 'Kodak' started by Zebra, Dec 30, 2003.

  1. Zebra

    Zebra Guest

    Hi there,

    I have got a brandnew camera, the KODAK Easyshare DX6490. However, after two
    successful transfers of pictunow it seems impossible to transfer pictures
    from the
    SD card to the pc anymore. Please help me someone since this camera is
    useless without being able to transfer the pictures.

    After connecting the camera to the pc by the USB cable, the pc seems to
    recognise the camera and starts up a transfer screen. Whatever I do now I
    always end up with the message ''No pictures on device''. However, the
    camera preview shows the pictures are really there. Furthermore, the pc
    shows a new drive named after the camera. However, when looking into the
    folders using the Windows Explorer no pictures are found there.

    Furhermore, my pc has a built in SD card reader. When loading the SD card
    there more files are seen than using the USB cable. This is the files I see:
    L:\DCIM
    L:\DCIM\100K6490
    L:\DCIM\100K6490\)ó­
    L:\DCIM\100K6490\)ó­
    L:\DCIM\100K6490\)ó­
    L:\DCIM\100K6490\+ó­
    L:\DCIM\100K6490\100_0126.JPG
    L:\DCIM\100K6490\100_0127.JPG
    L:\DCIM\100K6490\100_0128.JPG
    L:\DCIM\100K6490\100_0129.JPG
    L:\DCIM\100K6490\100_0130.JPG
    L:\DCIM\100K6490\100_0131.JPG
    L:\DCIM\100K6490\100_0132.JPG
    L:\DCIM\100K6490\100_0133.JPG
    L:\DCIM\100K6490\100_0134.JPG
    L:\DCIM\100K6490\100_0135.JPG
    L:\DCIM\100K6490\100_0136.JPG
    L:\DCIM\100K6490\100_0137.JPG
    L:\DCIM\100K6490\100_0138.JPG
    L:\DCIM\100K6490\100_0139.JPG
    L:\DCIM\100K6490\100_0140.JPG
    L:\DCIM\100K6490\100_0141.JPG
    L:\DCIM\100K6490\100_0142.JPG
    L:\DCIM\100K6490\100_0143.JPG
    L:\DCIM\100K6490\100_0144.JPG
    L:\DCIM\100K6490\100_0145.JPG
    L:\DCIM\100K6490\100_0146.JPG
    L:\DCIM\100K6490\100_0147.JPG
    L:\DCIM\100K6490\100_0148.JPG
    L:\DCIM\100K6490\100_0149.JPG
    L:\DCIM\100K6490\100_0150.JPG
    L:\DCIM\100K6490\100_0151.JPG
    L:\DCIM\100K6490\100_0152.JPG
    L:\DCIM\100K6490\100_0153.JPG
    L:\DCIM\100K6490\100_0154.JPG
    L:\DCIM\100K6490\100_0155.JPG
    L:\DCIM\100K6490\9ó­
    L:\DCIM\100K6490\9ó­
    L:\DCIM\100K6490\9ó­
    L:\DCIM\100K6490\9ó­
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\JPG
    L:\DCIM\100K6490\p
    L:\DCIM\100K6490\p
    L:\DCIM\100K6490\}£/
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\Úó­
    L:\DCIM\100K6490\à£/
    L:\DCIM\100K6490\â£/
    L:\DCIM\100K6490\â£/
    L:\DCIM\100K6490\â£/
    L:\MISC

    This looks very strange to me, especially the presence of many files with
    the same name. None of the files can be correctly opened on the pc.

    This is what I tried:
    System recovery of Windows XP to the state just before the last successful
    transfer. No result.
    Reinstallation of the Kodak software. No result.

    Yesterday I discovered that transfer from the internal memory of the camera
    performs correctly.
    Could it be that there is a problem with the SD Card here or is the camera
    not saving the pictures correctly? This is what I
    expect after above observations. However I can not understand that the
    camera preview is correct then though.

    Anyone having some ideas here? Your help is greatly appreciated.

    Pieter
     
    Zebra, Dec 30, 2003
    #1
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  2. Zebra

    Larry Lynch Guest

    from what you list as being found on the card, my guess
    is that the card is corrupted.

    Try taking some pictures on a different card and see if
    that works.

    If you dont have another card, you either have to spend
    some money on recovery software, or lose the pictures on
    the card.

    The easiest way to corrupt a card is to take it out of
    the camera before it is fully OFF, or by inserting the
    card while the camera is on.
     
    Larry Lynch, Dec 30, 2003
    #2
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  3. ------------

    SEE THIS SOFTWARE HELP FIRST

    http://www.kodak.com/global/en/service/publications/mpc_ekn026079.jhtml?id=0.1.26.50&lc=en

    Technical Information Bulletins
    Can't Read KODAK Picture Card in Computer or Card Reader
    For WINDOWS 95, WINDOWS 98 or WINDOWS NT 4.0 Systems


    THEN TRY HERE:

    DX6490 MANUAL
    http://www.kodak.com/global/plugins/acrobat/en/service/manuals/urg00167/DX6490_GLB_en.pdf

    See Part 10 - Troubleshooting

    Various problems with reading images are discused there with various options
    to deal with each.


    ------------

    There are also LANGUAGE modules in the Easyshare software series to consider
    when you first install the Easyshare camera software, AND, seperately, the
    card reader software --- I presume you have EVERYTHING adjusted as necessary
    to the English (or your preferred) language mode.

    Bizarrely, when I searched the DCIM card data field as a search term
    "DCIM\100K6490" the ONLY thing that comes up on the search is a POLISH
    language version of the DX6490 manual as a PDF file via Kodak's Polish
    language website (wwwpl.kodak.com/) - but - then again this may be pointing
    to a problem with the camera, the card or card transfer software not all
    operating together in the English (or your preferred) language version
    option.

    The question now might be: Can you load the card data back to the camera or
    read it directly from the camera via the Easyshare option as a "camera"
    download? If so, as you can see the images in camera preview mode and know
    that there is data there, I suggest you do that. Download everything on the
    card via the camera, and, then REFORMAT the card. See the Kodak DX6490
    manual troubleshooting section for instructions on doing that once you have
    captured the images to your computer. Reformatting will wipe the card clean.

    I suspect that you should be able to recover the following files:
    L:\DCIM\100K6490\100_0126.JPG
    through
    L:\DCIM\100K6490\100_0155.JPG
    but perhaps nothing else from your list as the rest don't seen to be valid
    IMAGE file names.

    Journalist
     
    Journalist-North, Dec 30, 2003
    #3
  4. Zebra

    Zebra Guest

    Thank you all for your replies.

    You might be right that the SD card is corrupt. I will certainly try your
    suggestion to transfer via the internal memory of the camera (if it is
    possible) and try and reformat the card. I will post back later.

    Any other suggestions are still welcome.

    Thanks,

    Pieter
     
    Zebra, Dec 30, 2003
    #4
  5. Zebra

    Zebra Guest

    I tried to download the manual but the download crashed halfway. I'm on a
    dialup so this takes some time. Do you think this is the same one as the one
    I find on the manuals CD? I guess it is. I had a quick look at the english
    version and discovered that it is somewhat different in information from the
    dutch one I used. For one of the solutions the dutch version referred to the
    file USB.html that should be on the CD but it is on neither of them. I will
    read further through the english version to check if something additional is
    in there.

    Pieter
     
    Zebra, Dec 30, 2003
    #5
  6. Zebra

    Zebra Guest

    Thank you Larry, Ron and Journalist,

    At the moment the best guess seems to be that the SD card is corrupted. I
    will first try and find out if anything can be done to save the pictures
    that still seem to be there when looking into the camera's preview.

    Another question I have about the SD card is if it is to be expected that
    formatting it will free me from future problems or might it be better to
    bring it back to the shop for a card being once corrupted being always not a
    reliable card. What do you think?

    Thank you all for your replies.

    Pieter
     
    Zebra, Dec 30, 2003
    #6
  7. Zebra

    Dave Guest


    http://datarescue.com/ they have a demo that you can download called
    Photo Rescue, if the pictures can be saved it will show you them, then
    you can spend the $30 if needed and get the reg. code to save your
    photos.
    Great program, worth owning.
     
    Dave, Dec 31, 2003
    #7
  8. Zebra

    Zebra Guest

    Thank you all for your replies. You were great help. I tried to recover data
    using the PC Inspector file recovery program that Journalist suggested. It
    saved me 30 out of 60 pictures that should have been on the card. I brought
    the SD card back to the store for there were many indications that it was
    corrupted. For more information please see my new postings to this
    newsgroup.

    Pieter
     
    Zebra, Jan 2, 2004
    #8
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