NotReally OT Rant: Logitech Cordless Trackball Nightmare

Discussion in 'Photoshop Tutorials' started by A Soberon, Aug 14, 2003.

  1. A Soberon

    A Soberon Guest

    I suspect that there are various versions of the s/w that
    Did you try "going back" to the state before you installed this software?

    You have this possibilitiy built into XP. I use Roxio's GOBACK for this same
    reason on Win98.

    A Soberon, Aug 14, 2003
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  2. A Soberon

    JP Kabala Guest

    OK, here's the thing. I like the design of the Logitech
    Cordless Trackball. Ever since I had my elbow rebuilt a
    couple of years ago, I find using a thumb-
    driven trackball much more comfortable and controllable than a
    standard mouse. Between that and my Wacom stylus, I'm a
    pretty happy camper......or I was.

    Last week, my Trackball died. Admittedly, between work and play,
    I spend a lot of time on the computer, so I probably just wore the
    poor thing out. Wouldn't be the first time. So I went to Office Depot
    and bought a new one, exactly like the old one (I thought.)

    After screwing around trying to get the new one to work with the old
    software, I uninstalled the old software and started fresh, using the disk
    that ships with the device. "Whoa! they REALLY changed the software,"
    I thought as I went through the install. I wasn't happy that it wanted to
    install a bunch of junk-- Music Match, an e-bay companion, etc. and
    I promptly unchecked those options in the custom install. That left
    2 options checked. Mouseware (the drivers, I assumed) and Logitech Desktop,
    the absolute minimum the user guide says I need to get the
    thing to run and to be able to configure the way I use the buttons and

    So I install. Long boring story omitted here, but getting the thing
    so it doesn't interfere with my other stuff takes a while. This is new.
    The old one was a painless plug and play USB install. I go to register
    my new hardware with Logitech and while I am still in registration mode
    25 popup windows open. Damn. Porn. Casinos, Pharmaceuticals.
    Dating Services, and a really persistent one for a popup stopper.

    I run Ad-Aware. Mouseware and Desktop have dumped a
    CARLOAD of spyware and adware on my system. I quarantine and
    delete it, hand edit the registry, empty my recycle bin, run Norton
    Cleanup, and check the file system. All the nasties are gone.

    Well, no, they're not. The next time I open my browser, I'm again
    inundated with popups and popunders and things that want to install
    heinous things like Xupiter and "helper" toolbars and all sorts of crap.

    I run Ad-Aware again. WTH! All the stuff I deleted is back. I clean up again
    call Logitech customer service. They tell me that, yeah, they did slip
    called Polite BackWeb on to my computer but if I uninstall Logitech Desktop
    all will be well. I won't be able to reconfigure some of my buttons, but I
    didn't really want to do that anyway, did I?

    So I do. But it doesn't really fix the problem. I can delete the stuff, but
    adware is immortal. Every time I restart the browser it regenerates from
    somewhere. I do a Google search to see if anyone else has had this problem.
    The answer is yes, but no one has a solution I haven't already tried.

    So I email tech support. I get a robotic response with the answer to someone
    else's problem. I escalate the request. I get another useless robotic
    I call. A very nice but clueless person puts me on hold for 10 minutes on my
    then tells me he doesn't know how to fix it, and gives me another
    number to call. Tomorrow, because they're in a different time zone and are

    I go out and buy a third party popup killer-- now I only get 10 or so extra
    windows on startup, and at least one of those will hang and need to be
    via the Task Manager about a third of the time. This feels stupid to me---
    just bought a $30 program to half fix the problems caused by a $60 mouse.
    I contact Logitech again, and I prepare to box up my trackball to
    return it to Office Depot.

    I completely uninstall all Logitech software and deep clean the computer
    I restart the browser. The vampiric adware rises from the dead.

    So I e-mail Logitech to ask for assistance, telling them that if I didn't
    have a
    solution from them in 24 hours, I would tell everyone I knew who owns a
    computer about this customer service nightmare.

    That was 36 hours ago.
    Just an FYI
    Feel free to tell your friends.

    "Hell hath no fury....." like an annoyed customer with broadband.
    JP Kabala, Aug 14, 2003
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  3. A Soberon

    Dan Guest

    Wow JP, what a nightmare. I currently own two Logitech trackballs and love
    'em both. But I will certainly steer clear of any new Logitech purchases
    until they clean up their act.

    Dan, Aug 14, 2003
  4. A Soberon

    Carol Ott Guest

    Thank you so much for posting this -- I was actually thinking about buying a
    new mouse....and I certainly will NOT buy the one you did....poor thing!!

    Carol Ott, Aug 14, 2003
  5. A Soberon

    MCL Guest

    In JP
    Kabala deftly typed:
    Was just about to run out and buy that thing; Thank's for the warning.
    Now, who make's a nice thumb operated trackball?
    MCL, Aug 14, 2003
  6. A Soberon

    JBM Guest

    Logitech makes one. Sorry, just joking.


    “We do what we do because of who we are.

    If we did otherwise, the we wouldn’t be ourselves.”

    -Neil Gaiman, “Sandman”
    JBM, Aug 14, 2003
  7. A Soberon

    Eliska Guest

    I've got a Logitech Optical Mouse, barely a year old and it 'slips'. When I click and hold
    something - say a rectangle tool - and go to draw the rectangle, the mouse drops the tool
    and doesnt' complete the action. It takes several tries. No more Logitech for me, either

    Caricature Entertainment
    Portraits of Pets and People
    Eliska, Aug 14, 2003
  8. A Soberon

    TB Guest

    Kensington makes a good one. I haven't had problems with mine.
    TB, Aug 14, 2003
  9. A Soberon

    SpaceGirl Guest

    Why on earth BUY a popup killer? Just use a browser that blocks popups like
    Avant (IE) or Mozilla.
    SpaceGirl, Aug 14, 2003
  10. A Soberon

    Carol Ott Guest

    That's why I got rid of the first Logitech mouse I had -- because of the
    skipping. I couldn't STAND that....always seemed to happen right at the end
    of the task, too, when it was almost done.

    Chucked it against a wall, and needless to say, it didn't work at all after
    that. :-(

    I have an IBM optical mouse now -- LOVING it. But I really would like a
    thumb trackball.


    Carol Ott, Aug 14, 2003
  11. A Soberon

    JP Kabala Guest

    Mostly because I'm an instructional designer, and I need to test in IE,
    various flavors, to match what many of my clients use on their

    Of course, I sent a more professional and polite version of my Logitech rant
    to All my clients.
    "Please be aware that installation of.....installs secondary
    programs.....impact performance and
    user productivity.....inappropriate content to a business
    environment....possibly actionable....."
    JP Kabala, Aug 14, 2003
  12. A Soberon

    Alan D-W Guest

    Or learn to snip?
    Alan D-W, Aug 14, 2003
  13. A Soberon

    JP Kabala Guest

    Thanks, but yes, that just funnels you back to Logitech's support pages.

    I suspect that there are various versions of the s/w that
    ship--The tech support guy said, "forget what the guide says,
    I'd never install the desktop on one of my computers!"
    He told me that the s/w on the website is supposedly pest-free
    (unlike the version on the CD) but no one seems to
    know how to get rid of the remnant creepie crawlies without
    doing an XP restore.

    I'll just buy a different mouse from someone else.
    The issue becomes not the mouse or the driver
    but respect for the customer.

    It's a shame, because I LIKE the thing.
    JP Kabala, Aug 14, 2003
  14. A Soberon

    JBM Guest

    Honestly, I have a Logitech keyboard and wireless optical mouse and have
    had no probs.



    “We do what we do because of who we are.

    If we did otherwise, the we wouldn’t be ourselves.”

    -Neil Gaiman, “Sandman”
    JBM, Aug 14, 2003
  15. A Soberon

    JP Kabala Guest

    thanks....will do
    JP Kabala, Aug 14, 2003
  16. A Soberon

    Carol Ott Guest

    Or learn politeness?


    Carol Ott, Aug 14, 2003
  17. A Soberon

    Uni Guest

    Or keep longwinded, cross-posting females with no technical knowledge
    out of usenet.


    Uni, Aug 14, 2003
  18. A Soberon

    Carol Ott Guest

    Sounds good to me, Miranda. The whole lot of them can **** off.

    Carol Ott, Aug 14, 2003
  19. A Soberon

    Uni Guest

    You were INCORRECT with USB voltage, stating it was 2.2v when it's
    actually 5.0v




    Uni, Aug 14, 2003
  20. A Soberon

    Uni Guest

    Who? The people in the Paint Shop Pro newsgroup, like JPK?


    Uni, Aug 14, 2003
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