OSX /Photoshop Elements 2 crash

Discussion in 'Photoshop' started by Noel Sidebottom, Jul 14, 2004.

  1. Could anyone suggest a cure to this problem please which has suddenly
    started to happen?: I am using Mac OSX.3.4.

    When I try to import my Epson 4870 scanner into Photoshop Elements 2
    (through File-Import or through the icon on the first screen that
    comes up when I open Photoshop), all that happens is that Photoshop
    crashes producing a "Report fault to Apple" dialogue box. I am using
    a 1999 vintage iMac 333/290Meg RAM/40G HD...

    Any ideas?: I am not yet familiar with how to solve this sort of thing
    in OSX.

    many thanks for any suggestions

    nds3356
     
    Noel Sidebottom, Jul 14, 2004
    #1
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  2. Noel Sidebottom

    TooSano Guest

    Maybe you have a virus, ;))
     
    TooSano, Jul 14, 2004
    #2
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  3. Noel Sidebottom

    edjh Guest

    When you say it started happening suddenly, do you mean it worked fine
    in OS X before or did it start crashuing after upgrading to OS X? Do you
    have the correct driver for the scanner?
     
    edjh, Jul 14, 2004
    #3
  4. Yes: it worked OK in OSX.3.4 (with no other apps. open) and I've not
    updated any drivers or apps since. This has come out of the blue...
    There were known issues with the 4870 drivers in OSX.3.4, but, having
    talked to Epson, I have updated the software from the Epson and Nusoft
    websites.

    thanks anyway.

    NS
     
    Noel Sidebottom, Jul 15, 2004
    #4
  5. Noel Sidebottom

    edjh Guest

    When things come out of the biue, it often means you should trash your
    preferences.
     
    edjh, Jul 15, 2004
    #5
  6. OK: I'll trash the preferences. I hadn't thought of that!

    Thanks!

    NDS
     
    Noel Sidebottom, Jul 21, 2004
    #6
  7. OK: I'll trash the preferences. I hadn't thought of that!

    Thanks!

    NDS
     
    Noel Sidebottom, Jul 21, 2004
    #7
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