OT(ish): Lost camera film during processing

Discussion in 'Photoshop' started by Craig, Sep 2, 2003.

  1. Craig

    Craig Guest

    Hi. I took 5 films to Jessops for in-store processing, but they have
    somehow managed to lose one of them.

    What can I do, except get my money back and another film?
    Craig, Sep 2, 2003
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  2. Craig

    Bob Hatch Guest

    You can do nothing except feel bad. If you read the contract on their
    receipt I'm sure it says that they are responsible *only* for replacement of
    film. Hope it wasn't of anything that can't be redone.
    Bob Hatch, Sep 2, 2003
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  3. Craig

    Craig Guest

    What makes it worse, was when they were trying to find my photos, another
    customer came in saying that they had given her someone else's photo's
    aswell as hers!
    Craig, Sep 2, 2003
  4. Craig

    Bob Hatch Guest

    Then how about the bags the film was placed in? Or a sign on the wall
    somewhere by the place you turn the film in at?

    I just checked a film bag here on my desk. It has this statement:

    "Read this notice: The return of any film or print to us for processing or
    any other purpose, constitutes and agreement by you that if any such film or
    print is damaged or lost by us it will be replaced with an equivalent amount
    of unexposed film and processing. Except for such replacement, the handling
    of such film or prints by us is without warranty or liability even though
    damage or loss is caused by negligence or other fault."

    Another from the pro lab I use says:
    LIMIT OF LIABILITY: Submitting any film, print, slice, negative, computer
    image file or computer magnetic media to this firm for processing, printing
    or other handling constitutes and AGREEMENT by you that any damages or loss
    by our company, subsidiary or agents, even though due to negligence or other
    fault of your company, subsidiary or agents, will only entitle you to
    replacement with a like amount of unexposed film and processing. Except for
    such replacement, the acceptance of the film, print, slide, negative,
    computer image file or computer magnetic media is without other warranty or
    liability, and recovery for any incidental or consequential damages is

    A statement like this is posted somewhere and I'll bet it's on the film bag,
    which is in effect your receipt.
    Bob Hatch, Sep 3, 2003
  5. This happened to me while I was stationed in Germany long ago.
    My wife and 3 other couples took a week long learn-to-ski vacation. One
    of the most incredible fun vacations I'd ever had. I even won the end of
    the week beginners downhill slalom. All captured on 11 rolls of Super 8
    movie film.

    The BX lost them all and replaced 2 for 1.
    We don't even have a single still photo from that week.
    Jeff 'The Wizard of Draws' Bucchino

    "Cartoons with a Touch of Magic"
    Wizard of Draws, Sep 3, 2003
  6. Craig

    Hecate Guest

    All of which is true - except that people, if the photos have been
    important enough, sued processors before now and won. Recently ( last
    year) a man and his wife had been on the £5000 holiday of a lifetime
    and took ten rolls of film. The processor lost all of them. The man
    and his wife sued the processor for the cost of another holiday - and
    won £3500 plus costs.

    So, it depends. The reasons is that the processor has to show due
    care. The above couple won on negligence and because the court stated
    that the exclusions were ridiculous.

    Contact your local Trading Standards if you've lost something
    Hecate, Sep 3, 2003
  7. Craig

    Martin Guest

    Probably not very much - if you press you may get some compensation to avoid
    bad publicity, but don't expect a lot...

    In the longer term, go digital and cut out the middle man :)

    Martin, Sep 3, 2003
  8. Craig

    Craig Guest

    I would go digital, and I owned a digital camera a few years ago when they
    were new, but digital is no match for film. Yet!

    Unless you want to take X rated photos. ;-)
    Craig, Sep 3, 2003
  9. Craig

    Craig Guest

    Nope. Just details on the type of photos you want.
    Craig, Sep 3, 2003
  10. Craig

    Martin Guest

    It is getting very close now - my wife has recently bought a Canon EOS 10D
    and it really is very impressive! OK - it is expensive to buy compared with
    a similarly spec'ed 35mm SLR but the reduced running costs will wipe out
    that difference quite quickly if you are an active photographer.

    Martin, Sep 5, 2003
  11. Craig

    Hecate Guest

    Seen really good reviews of the 10D. And, of course, you get to use
    proper lenses ;-)
    Hecate, Sep 6, 2003
  12. Craig

    mono Guest

    Do tell, how do you get Nikon lenses on to a 10D :)
    (couldn't help myself)

    A propos the begging bowl (a different thread folks) it's my best
    business lead of the week, I think we can do a deal.

    (the other one)
    mono, Sep 6, 2003
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