Panasonic DMC-FZ20K - Warranty

Discussion in 'Panasonic Lumix' started by ohaya, Sep 21, 2004.

  1. ohaya

    ohaya Guest

    Hi,

    I'm thinking of buying a Panasonic DMC-FZ20K this week, and I was kind
    of surprised that the manufacturer's warranty is 12 months parts, but
    only 3 months labor. Given the short labor warranty, I'm now
    considering also purchasing an extended warranty from the place I plan
    to buy the camera, Circuit City.

    Please no flames!!

    I've read through the terms & conditions (all 8 pages), and I think that
    their "CityAdvantage" basically extends the manufacturer warranty to 3
    years, from Panasonic's 12 month parts/3 months labor, for ~$90. I
    understand it doesn't cover abuse and wear and tear.


    I've had digital cameras before, but this would be the first one that
    I've purchased that is this expensive, otherwise, I'd probably not be
    considering the extended warranty.

    I'm not looking for horror stories, but I would appreciate any comments,
    both good or bad, about experiences with CityAdvantage and digital
    cameras.

    Thanks in advance,
    Jim
     
    ohaya, Sep 21, 2004
    #1
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  2. ohaya

    Jer Guest

    Well, you said no horror stories, but you're gonna get one anyway....

    When it comes to CC's extended warranty "doesn't cover abuse and wear
    and tear", they decide what constitutes "abuse and wear and tear" - not
    you. Personal experience has proven (to me at least) that anything
    short of a nuclear attack is "normal wear and tear" - unless they
    believe you built the bomb, in which case the "abuse" clause now fits
    squarely under your belt as well.

    If the shelf life of a warranty is an important issue, I recommend
    dealing with a reputable shop that actually knows the merchandise,
    instead of lame excuses for why they don't. CC has no in-house repair
    bench, they outsource everything to Lord knows who. Don't
    misunderstand, I've saved bucks at CC too, but I no longer depend on
    their extended warranty policies.
     
    Jer, Sep 21, 2004
    #2
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  3. ohaya

    Vic Dura Guest

    Ditto.
     
    Vic Dura, Sep 21, 2004
    #3
  4. ohaya

    ohaya Guest


    Vic and Jer, et al,

    Ok, thanks for the feedback.

    What about the "Customer Care Plan" that Panasonic itself offers? I
    gave them a call, and they indicate it's ~$100 for 2 years extended
    warranty, and ~$150 for 3 years, but there's very little info on their
    website (no terms and conditions).

    FYI, if I went with the Panasonic plan, I'd probably opt for the 2 year
    extended, as it just seems like the 3 months labor is a bit short for
    the original warranty...

    Jim
     
    ohaya, Sep 21, 2004
    #4
  5. ohaya

    Jer Guest


    Given the concerns of your original post, I would agree the labour
    component seems short for new equipment. And given this new option of
    yours, I'd at least give the OEM offer a look, but to do that you need
    to see a copy of their T&C - in writing. This should be available for
    the asking at no cost to you. If time permits, ask them post it to you.
     
    Jer, Sep 21, 2004
    #5
  6. ohaya

    ohaya Guest

    Jer,

    Thanks. I'm trying to do that (get their T&C), but if anyone has had
    one of the Panasonic "Customer Care Plans", I'd be very interested in
    feedback...

    Jim
     
    ohaya, Sep 22, 2004
    #6
  7. ohaya

    listener Guest

    Plus, in two years you're gonna want to upgrade to the FZ80 anyway....


    L.
     
    listener, Sep 22, 2004
    #7
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