Pentax Japan support email address?

Discussion in 'Pentax' started by Olaf, Aug 3, 2006.

  1. Olaf

    Olaf Guest

    Hello,

    does anyone know a support email address of Pentax in Japan?

    (They have a WWW form for support, but only in Japanese... standard
    guesses like don't work.)

    Thanks,
    Olaf
     
    Olaf, Aug 3, 2006
    #1
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  2. What language are you planning on writing to them in? If it's not Japanese,
    I don't recommend it. Any Japanese company's local support service in Japan
    is set up to handle requests in the local language, which happens to be
    Japanese. (Epson even goes to the lengths of having completely different
    model numbers for the same products in the Japanese market, so you can't ask
    about your printer/scanner, since it doesn't exist in Japan.)

    FWIW, if you want to ask Pentax questions, you need to go through this page
    (which I think you found).

    http://www.pentax.co.jp/japan/support/product_web.html

    The first page is an agreement that (a) Pentax isn't responsible for
    anything you say, and (b) any ideas you state in your email immediately
    become Pentax property.

    Then you go to the next page, which lets you compose an email message in a
    web form, which is, of course, in Japanese.

    David J. Littleboy
    Tokyo, Japan
     
    David J. Littleboy, Aug 3, 2006
    #2
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  3. Olaf

    Olaf Guest

    Hello,

    thank you for your message. Although I visited in Japan for 3 months,
    unfortunately I'm unable to write in Japanese. I bought the camera in
    Japan, though, and the model is not available in Europe. That's why I
    think I should contact the Japanese support.

    Best regards,
    Olaf
     
    Olaf, Aug 4, 2006
    #3
  4. Hmm. That is a problem. Still, I'd recommend talking to Pentax Europe first.
    I suppose it all depends on whether or not you can find a sympathetic
    individual who will realize that Pentax has a lot to gain in customer good
    will if they can handle the problem. If you were careful to insist on an
    international warrantee, then you should get some help from Pentax Europe.

    David J. Littleboy
    Tokyo, Japan
     
    David J. Littleboy, Aug 6, 2006
    #4
  5. But don't you have to download the japanese IME from microsoft's website?
     
    Tzortzakakis Dimitrios, Aug 11, 2006
    #5
  6. It comes with Windows XP. You may have to load Japanese support (fonts + the
    IME), either from the CDs or from the CD image that sometimes gets left on
    the hard disk by the mfr. of the PC, unless you had the malice aforethought
    to load it when you installed XP.

    Minor quibble: you really don't want to play with keyboard emulation.
    There's no need for a special keyboard for Japanese. The standard Japanese
    keyboard has a few extra keys and allows you to type Japanese phonetics
    directly, but it's a lot easier to use 17 English letters in two or three
    letter combinations than to frantically hunt through 50 special purpose
    keys.

    I forget the details, but Japanese is less pleasant with Windows 95/98/SE/ME
    than with XP. Under XP, if your applications are implemented correctly for
    internationalization (as MS Office and Outlook Express are), Japanese and
    Arabic and Chinese and Hebrew just work. Local-only applications (as most
    Japanese-market applications are, sigh) require you to set up your computer
    for the corresponding local.

    While (unlike Unix) NT/Win2K/XP are fully modern operating systems based on
    Unicode from the ground up, friends don't let friends use 95/98/SE/ME.

    David J. Littleboy
    Tokyo, Japan
     
    David J. Littleboy, Aug 12, 2006
    #6
  7. I use japanese IME without problems in win 2k greek, of course romaji input
    (too difficult kana input)and when I want to insert japanese text in a
    newsgroup message I use copy & paste.The same goes for special characters of
    French and German, too inconvenient to have a special keyboard for
    everything.I have only 3 settings : greek, english and japanese.
     
    Tzortzakakis Dimitrios, Aug 12, 2006
    #7
  8. Olaf

    Olaf Guest

    Hi,

    thanks, I'm going to try it...

    Olaf
     
    Olaf, Aug 14, 2006
    #8
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