Photoshop CS Help problems with Internet Explorer

Discussion in 'Photoshop' started by Art Prest, Sep 3, 2004.

  1. Art Prest

    Art Prest Guest

    Every time that I try to access Photoshop CS help files I get an error
    message when Microsoft Internet Explorer tries to open to view the *.html
    "Microsoft Internet Explorer has encountered a problem and needs to close."

    I have Zone Alarm and several anti-spyware programs running but I still get
    the problem even after I shutdown these programs.

    HELP, Art
    Art Prest, Sep 3, 2004
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  2. Art Prest

    Ken Burns Guest

    I have the same problem and have never been able to find an answer. So, I
    jsut put a shortcut to the PS help file on my desktop.

    Ken Burns, Sep 3, 2004
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  3. Art Prest

    Art Prest Guest

    Thanks Ken,

    Your solution works but I have to have Microsoft Internet Explorer open
    first or I get the error message. I have the problem that I described using
    Photoshop CS as well as 6.01 and Elements 2.0. It does not happen with Adobe
    Premiere though. Weird!


    Art Prest, Sep 4, 2004
  4. Art Prest

    Littlemoot Guest

    Is it something to do with this I wonder?

    It lists PS 7 in the article but it could apply to CS as well - do you
    both have SP2 installed?
    Littlemoot, Sep 4, 2004
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