photoshop cs3 trial install fail

Discussion in 'Photoshop Tutorials' started by Rafaz, Aug 13, 2007.

  1. Rafaz

    Rafaz Guest

    Hi, I tried to install photoshop cs3 trial but the Adobe License Manager
    fail the installation caused by a missing path, here follows my
    installation log and a correct installation log (to compare):

    wrong
    =====
    (Adobe) -*-*-*-*-*-*-*-*-*-*-*-*- BEGIN - Adobe_InstallALMService
    -*-*-*-*-*-*-*-*-*-*-*-*-
    (Adobe) Requesting property: CustomActionData
    (Adobe) Value
    00000003000000020000000100000004Name00000020ALMInstallLibFileKey0000000100000005Value00000000000000020000000100000004Name00000009AdobeCode0000000100000005Value00000038{2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}000000020000000100000004Name00000019LanguageIndependent0000000100000005Value000000011
    (Adobe) Allocating istringstream:
    (Adobe) Stream extraction to recordset
    (Adobe) Number of Properties: 3
    (Adobe) Name, Value: ALMInstallLibFileKey
    (Adobe) Name, Value: AdobeCode {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}
    (Adobe) Name, Value: LanguageIndependent 1
    (Adobe) ALM language: ALL
    (Adobe) Path to ALM installer library:
    (Adobe) Path does not exist
    (Adobe) #_AdobeError_# 1603
    (Adobe) -*-*-*-*-*-*-*-*-*-*-*-*- END - Adobe_InstallALMService
    -*-*-*-*-*-*-*-*-*-*-*-*-

    right
    =====

    (Adobe) -*-*-*-*-*-*-*-*-*-*-*-*- BEGIN - Adobe_InstallALMService
    -*-*-*-*-*-*-*-*-*-*-*-*-
    (Adobe) Requesting property: CustomActionData
    (Adobe) Value
    00000003000000020000000100000004Name00000020ALMInstallLibFileKey0000000100000005Value00000081C:\Programmi\File
    comuni\Adobe\Adobe Anchor
    Service\adobelm_service_installer.dll000000020000000100000004Name00000009AdobeCode0000000100000005Value00000038{2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}000000020000000100000004Name00000019LanguageIndependent0000000100000005Value000000011
    (Adobe) Allocating istringstream:
    (Adobe) Stream extraction to recordset
    (Adobe) Number of Properties: 3
    (Adobe) Name, Value: ALMInstallLibFileKey C:\Programmi\File
    comuni\Adobe\Adobe Anchor Service\adobelm_service_installer.dll
    (Adobe) Name, Value: AdobeCode {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}
    (Adobe) Name, Value: LanguageIndependent 1
    (Adobe) ALM language: ALL
    (Adobe) Path to ALM installer library: C:\Programmi\File
    comuni\Adobe\Adobe Anchor Service\adobelm_service_installer.dll
    (Adobe) AdobeCode: {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1} Language: ALL
    Mode: 1
    (Adobe) Installing ALM...
    [ 2116] Tue Jul 31 10:35:16 2007 INFO
    (Adobe) ALM return code: 0
    (Adobe) -*-*-*-*-*-*-*-*-*-*-*-*- END - Adobe_InstallALMService
    -*-*-*-*-*-*-*-*-*-*-*-*-

    Anyone can help me, please?
    Many thanks
     
    Rafaz, Aug 13, 2007
    #1
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  2. I believe the trial is over and if you want it now, you must buy it. Try
    Ebay.......

    Smiles,
    Rosanne
     
    Rosanne Cleveland-King, Aug 13, 2007
    #2
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  3. Rafaz

    Rob Guest

    have you looked up Adobe site in the FAQ has thr info there.
     
    Rob, Aug 13, 2007
    #3
  4. Rafaz

    Rafaz Guest

    Rob ha scritto:
    yes :( already done...you are my last chance :)
     
    Rafaz, Aug 13, 2007
    #4
  5. Rafaz

    Rob Guest

    The installer file should have opened up into a folder(more than likely
    on your desktop) which you can stop there. Going into that folder you
    will find setup which you can click on to install CS3.


    Is this your first 30days at using CS3? it will not allow you a second go.

    Have you tried Winbootstrapper to remove remnants of beta version plus
    other bits, which comes with PS or downloaded from Adobe.

    Did a virus checker stop some of the information loading on your computer?

    Adobe place information on your HDD which is deeper that what you read,
    this is in the low level of your drive. (thats where the activation
    information is.) To clear your drive completely you need a low level
    format (not recommended) Last resort type stuff.

    Also try and run
    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Lastly you could buy a copy and let Adobe sort out the problem.
     
    Rob, Aug 13, 2007
    #5
  6. Rafaz

    Rafaz Guest

    Rob ha scritto:
    I've already used windows cleanup. I've already tried with antivirus off
    and also firewall off. I've removed deeply into the windows register any
    evidence of adobe product but seems not to be enough. It's hard to
    understand where information are stored in the system.
    I've tried to launch winbootstrapper but it responds with a message:
    please install adobe setup with setup.exe, then exits.

    Thanks
     
    Rafaz, Aug 14, 2007
    #6
  7. Rafaz

    Rob Guest

    .. I've removed deeply into the windows register any

    Its stored in a section of the HDD that you don't normally have access
    to. Even if you format the HDD you will not get to it. Whats required
    is a low level format, which is done by booting off a floppy into DOS,
    "Your brand of HDD" web site is the only place to get the software to
    carry out a low level format. If you don't know how don't do it you
    could end up with a faulty HDD.

    Best thing is to buy a new HDD and start with a fresh install then use
    the old HDD as your scratch disk.
     
    Rob, Aug 14, 2007
    #7
  8. Rafaz

    Rafaz Guest

    Rob ha scritto:
    Do I can search a well known identification string onto HDD to find the
    exact area where adobe stored its own data?
    Do I can reset only interesting data with a disk editor (like acronis
    disk editor)?
    If I installed Adobe in the default directory "c:\Program
    files\Adobe..." I need to search data only in C: partition...Is this
    correct?
     
    Rafaz, Aug 14, 2007
    #8
  9. Rafaz

    Brad Guest

    Try using wincs3clean from adobe. You cannot do a second attempt at
    install until everything is cleaned out of the registry files. I had to
    use level 2 clean before i could get the trial version to install.

    http://www.adobe.com/support/contact/cs3clean.html
     
    Brad, Aug 14, 2007
    #9
  10. Rafaz

    Rafaz Guest

    Brad ha scritto:
    I've already tried but the problem is another, isn't a license
    deactivation problem but a technical one: there is a path not set
    correctly, for ALM install library (s. the log)
     
    Rafaz, Aug 14, 2007
    #10
  11. Rafaz

    Rob Guest

    No
     
    Rob, Aug 14, 2007
    #11
  12. Rafaz

    Rob Guest

    So lets get this straight!

    You downloaded the compressed file from Adobe.

    You then expanded the compressed file to the default folder - which is
    on the desktop.

    You then, without any alterations, run setup out of that desktop folder,
    Adobe CS3. This folder should contain 3 folders and 3 files one of those
    files is Setup. (winbootstrapper not included).

    C:\Documents and Settings\Rob\Desktop\Adobe CS3\Photoshop\Adobe CS3

    the folder properties 525MB with 245 Files 37 Folders (that included
    Winbootstrapper - mine has 2 files 1856K and 599K)

    is this correct on your PC?????
     
    Rob, Aug 15, 2007
    #12
  13. Rafaz

    Rafaz Guest

    Rob ha scritto:
    not at all: folder C:\Documents and Settings\Rob\Desktop\Adobe
    CS3\Photoshop\Adobe CS3 is 502MB (526,824,406 byte) 279 files 37 folders
    inside that there are 4 files setup.exe, winbootstrapper1.cab (499K or
    511,676bytes), deplyment.xml and winbootstrapper.msi (1856K)
    and three folders payloads redist and resources
    the tryout I downloaded is Italian version, may be different from your.
    But I suppose the core of my problem was a missing path setting of the
    "ALMInstallLibFileKey " property. I remember you the two logs I produced
    with 2 installation processes on two different PC (WinXP professional).
    the first log come from a failed installation and the second one from a
    correct installation and the differences are:

    (Adobe) Number of Properties: 3
    (Adobe) Name, Value: ALMInstallLibFileKey
    (Adobe) Name, Value: AdobeCode {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}
    (Adobe) Name, Value: LanguageIndependent 1
    (Adobe) ALM language: ALL
    (Adobe) Path to ALM installer library:
    (Adobe) Path does not exist
    (Adobe) #_AdobeError_# 1603


    (Adobe) Number of Properties: 3
    (Adobe) Name, Value: ALMInstallLibFileKey C:\Programmi\File
    comuni\Adobe\Adobe Anchor Service\adobelm_service_installer.dll
    (Adobe) Name, Value: AdobeCode {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1}
    (Adobe) Name, Value: LanguageIndependent 1
    (Adobe) ALM language: ALL
    (Adobe) Path to ALM installer library: C:\Programmi\File
    comuni\Adobe\Adobe Anchor Service\adobelm_service_installer.dll
    (Adobe) AdobeCode: {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1} Language: ALL
    Mode: 1
    (Adobe) Installing ALM...
    [ 2116] Tue Jul 31 10:35:16 2007 INFO
    (Adobe) ALM return code: 0
     
    Rafaz, Aug 15, 2007
    #13
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