Photoshop CS5 Error on one computer

Discussion in 'Software, Image Editing and Retouching' started by oscarpearson, May 27, 2015.

  1. oscarpearson


    May 27, 2015
    Likes Received:
    I have a group of four people who just received new computers. We ordered brand new parts and built the computers. They have high end CPUs, graphics cards, and each has at least 8GB of ram. They are using Windows XP x64.

    These users use Photoshop CS5 and frequently share files between them. One of them is having trouble opening a few specific files. These files are .tif files, and are around 100MB in size. These particular files originated on a DVD. Everyone has no problem opening these files in photoshop except for this one person. We have:

    - Copied files to the user's desktop and tried to open them there

    - Tried to copy/open the files from a flash drive and a network location and tried to open the copies

    - Tried renaming the files

    - Tried giving the files a different extension

    - Had another user (who CAN open them) copy the files, place them on the network, and have the problem user download and attempt to open the files from there.

    The error that comes up in CS5 when the file is opened:

    "Could not complete your request because the file has been damaged by a disk error"

    I am able to view the files on this computer by opening them in IrfanView or Gimp, and can even save a copy from those programs and then open the copy in Photoshop, but the copy is missing information from the file (user says layers are missing) and the file size of the copy is much smaller. It's a workaround for the time being, but not a long term solution.

    I am contemplating uninstalling/reinstalling photoshop, but am not sure this will be helpful. Any ideas out there? Thanks in advance!
    oscarpearson, May 27, 2015
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