Problems with Adorama?

Discussion in '35mm Cameras' started by Cheesehead, Apr 6, 2006.

  1. Cheesehead

    Cheesehead Guest

    I just got in a package yesterday from Adorama. Normally I thought
    they were a good shop.
    But the packing was pathetic and the lens barely survived the trip.
    What does you think of Adorama?

    Collin
    KC8TKA
     
    Cheesehead, Apr 6, 2006
    #1
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  2. Cheesehead

    Advocate Guest

    "Barely survived" isn't a very good description. Was the lens damaged or
    not?

    If it was not damaged in transit, you seem to have some kind of agenda.
     
    Advocate, Apr 6, 2006
    #2
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  3. Cheesehead

    Matt Clara Guest

    Collin's a long time frequenter of this group, thus I doubt an agenda.
    Instead, I'll take him at his word that the packaging was shoddy.
    I've never had a problem with Adorama packaging. I did have a guy from
    Adorama mildly ridicule me on the phone just yesterday. I perhaps had it
    coming as I'd placed an order without paying attention to some details and
    had to call to correct it, but I don't expect such treatment from people I'm
    spending my money with.
     
    Matt Clara, Apr 6, 2006
    #3
  4. Cheesehead

    Jon Guest

    Collin,

    That seems odd, as I've purchased from them in the past and the
    transaction has always been fine, including packing and shipping.


    Jon
    K2WHO
     
    Jon, Apr 6, 2006
    #4
  5. Cheesehead

    Advocate Guest

    I wasn't trying to start anything...I was simply asking if the lens made it
    to him intact.

    He should contact Adorama and make a complaint or perhaps he should obtain
    an RGA and return the lens with a note stating their shipping department
    didn't prepare his merchandise in a responsible fashion. Five days in
    transit in a poorly packed shipping carton is most likely much more
    destructive than a life time of careful use.

    Sorry for the misunderstang.
     
    Advocate, Apr 6, 2006
    #5
  6. Cheesehead

    Cheesehead Guest

    Lens: Tokina 80-200/2.8 AT-X (Pentax KA-mount), with case, hood, cap,
    strap.
    Specifically, here's what happened.

    1. The box had inadequate packing and the contents were bouncing
    around freely.
    Fortunately the lens was in a case so it sustained no damage at this
    point.

    But because of the bouncing

    2. Rear cap came off and bent aperture coupling arm.
    Fortunately this bent back easily. Rear glass no damaged.

    3. Front lens cap came off.
    Fortunately not enough play in the case to allow the cap to damage the
    front coatings.

    4. Front cell retaining ring loose.
    Just screwed it back down, did some test shots. All appears well.

    It looks like the lens was put back into the case and not very tightly.
    I've got to examine its case to see what the issue really is,
    but for >$200 I'd think it worth checking for the customer's sake.

    And I did send this info back to Adorama to help them correct the
    issues leading to this situation.

    I'm keeping the lens. : )

    Also, I've heard recent negative reports about KEH & shipping as well.
    It makes me wonder if there's a cost-cutting problem in camera shops
    because so much stuff is selling slower these days.

    Collin
    KC8TKA

    ps -- see you in Dayton in May?
     
    Cheesehead, Apr 6, 2006
    #6
  7. Cheesehead

    no_name Guest

    I've had packages that were mangled in transit. Not a problem with the
    packaging itself, but a problem with how the package was treated by the
    carrier.

    Fortunately the contents survived even when the exterior did not.
     
    no_name, Apr 6, 2006
    #7
  8. Cheesehead

    no_name Guest

    Cheesehead wrote:

    That's interesting, because everything I've ever received from KEH was
    OVER-packaged, i.e. packed a lot more carefully than was necessary to
    protect the contents from the handling normal to the carriers.
     
    no_name, Apr 6, 2006
    #8
  9. Cheesehead

    Mike Guest

    Did they use those lousy "air packs"?

    I got 2 packages in a row from B&H that were just terribly packed. One
    included darkroom chemicals that were damaged and leaked all over
    everything. Of course B&H replaced everything, but it was a hassle to
    even deal with the contaminated box. Stop bath concentrate? Ugh. And
    the UPS delivery driver was dumb enough to just leave it on my front porch
    even though half the box was soaked through.

    Just got a package of books from bn.com the other day. They too used the
    lousy inflatable air packs. Every book was damaged.

    I now prefer to order my photographic materials from
    www.freestylephoto.biz. They pack very well and use the traditional foam
    peanuts.
     
    Mike, Apr 6, 2006
    #9
  10. Cheesehead

    Cheesehead Guest

    Yes, they did.
    But they used not enough and in a box too shallow for the item.

    Collin
     
    Cheesehead, Apr 6, 2006
    #10
  11. Lodge a complaint. They are at the mercy of an inept employee in their
    shipping department, and if you don't tell them, he/she will never learn to
    do it right.....
     
    William Graham, Apr 6, 2006
    #11
  12. Cheesehead

    Cheesehead Guest

    I did. With the same information as presented here.

    Collin
     
    Cheesehead, Apr 6, 2006
    #12
  13. This is the famous "New York Attitude". To me, (after spending most of my
    life on the West coast) it's kind of refreshing....:^)
     
    William Graham, Apr 6, 2006
    #13
  14. Cheesehead

    Frank ess Guest

    I, too, wonder what "pathetic" is, in particular. I've had what I
    might describe as a "barely survived" experience or two, but never
    with consequences other than violation of what I saw as my own
    minimum-excess-of-safety margin.

    I can't remember who it was that suggested the perfect racing car is
    one that finishes a tiny fraction ahead of the second-place vehicle
    and then disintegrates.

    My single greatest pet peeve on packing technique is the use of large
    air-pillows (what are they called in the industry?) : if you stick
    some fragile item in a box with five, and two of them rupture and
    deflate, you've increased the flop-room by forty percent, potentially
    into the barely-survivable zone. The same volume of small pillows can
    lose several inflated components and still provide considerable
    protection.

    I always send an email to the big-pillow folks; sometimes they express
    appreciation for my comments, but apparently big-pillowdians continue
    to prosper.

    As to Adorama in particular, my recent order was either shipped
    without notice ( and the time gap nearly stimulated a wherzitat?
    note ) or my ISP's filters gobbled it up. Otherwise, my informal
    observation is that they are a tick or two less expensive than
    BHphotovideo and about a day slower, no biggie.
     
    Frank ess, Apr 6, 2006
    #14
  15. Cheesehead

    Cheesehead Guest

    I do understand filtering for some of the trolls in these forums.
    Some just want to argue.
    But, per the list of what happened and almost happend to the lens,
    "barely survived" is an apt description. It wouldn't have taken much
    more to do real damage.

    And the next potentially frustrating scenario *might easily* have
    been that UPS would likely not have covered it as it was underpacked.
    Then I may have easily been out both the cost and the item.

    Collin
     
    Cheesehead, Apr 6, 2006
    #15
  16. Cheesehead

    Matt Clara Guest

    Yeah, I'm not complaining, I just literally don't expect that, and so it did
    take me aback for all of two seconds, and then I thought, who cares, just
    fix my order!
     
    Matt Clara, Apr 7, 2006
    #16
  17. There's a Pizza place in Portland, OR called, "Straight from New York".
    Sometimes I go in there just to get insulted.....Kind of brings back
    memories of the old days.....:^)
     
    William Graham, Apr 7, 2006
    #17
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