Profit alert hits Jessops shares - BBC

Discussion in 'UK Photography' started by Lester, Mar 21, 2005.

  1. Lester

    Lester Guest

    Lester, Mar 21, 2005
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  2. Lester

    david Guest

    I'm not surprised...I was in there today looking at a Pentax ist DS and it
    was incorrectly marked up for sale at £100 above the proper price!

    david, Mar 21, 2005
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  3. Lester

    A.Lee Guest

    Shit, 2 profit warnings in a day - they must be doing really badly.
    A.Lee, Mar 21, 2005
  4. Lester

    Stax Guest

    They obviously cannot complete with the web only retailers. Their prices
    are significantly higher.

    Stax, Mar 21, 2005
  5. Lester

    Andy Champ Guest

    In which case all the other camera shops should follow suit & issue
    warnings too.

    I must admit I bought online - I don't mind a little bit more expense to
    get a showroom, but this was 30%.

    Andy Champ, Mar 21, 2005
  6. They cannot compete with Kamera who have a shop immediately across the road
    from them in Altrincham but are *also* web retailers.
    John Cartmell, Mar 21, 2005
  7. Lester

    Jeff Guest

    Well their Newcastle shop must loose quite a bit of business due to
    their appalling service!
    Quite a few times I've stood waiting to be served and given up after
    10-15 mins.
    They usually have 2 staff serving with 2 or 3 other wandering (seemingly
    aimlessly) around the shop.
    Just don't bother now...

    Jeff, Mar 21, 2005
  8. Lester

    GwG Guest

    It seems a long time ago since it was worth travelling from Nottingham to
    Leicester, to take advantage of their prices and services.
    GwG, Mar 21, 2005
  9. Strangely, they can compete on price. As a business customer I've bought
    lots of stuff from them at better prices than I could find on the net.
    Unfortunately, the helpful rep who covered this area has now been moved,
    and doesn't seem to have been replaced. If they're doing that
    everywhere, it's hardly a wonder their profits are down.
    Willy Eckerslyke, Mar 22, 2005
  10. Lester

    Tony Polson Guest

    I recall buying several items from them by mail order in the early/mid
    1970s. In those days, "Jessops of Leicester" was a retail and mail
    order photo discount store, with the best prices available anywhere.

    Dixons were at the other end of the market, with overpriced goods,
    ignorant staff and indifferent service, especially if anything went
    wrong with your purchase. How ironic that Jessops have tried so hard
    in recent years to take over Dixons mantle - apart from their reaction
    to faulty items, where Jessops do tend to get it right, although
    Dixons are now vastly better than they were.

    It is even more ironic that items on sale in Jessops can often be
    found at significantly lower prices ... in Dixons!

    As for the staff, you can't expect much for the low wages Jessops pay.
    Their staff must be looking forward to October, when they will get a
    pay rise. Why October? Because the National Minimum Wage goes up to
    £5.05/hour, which means Jessops staff will get a 5p/hour increase.
    Tony Polson, Mar 22, 2005
  11. Lester

    Donald Gray Guest

    Hi Jeff & Group

    Firstly, let me declare that I have no connection or any financial
    interest in Jessops...

    On various occasions over the last 5 - 6 years, my dealings with

    1) wanted a Sony video camera - Jessops price matched an Internet
    based outfit
    2) Wanted Canon EOS5/filter set/tripod/Camera bag/ - Jessops Price
    3) Wanted a Canon Z135 for my wife - Jessops price matched...
    4) Wanted Epson Scanner - Jessops price matched...
    5) Wanted Canon intelligent Flash unit - Jessops price matched...
    6) Wanted Nikon 570 digi cam - Jessops price matched

    Needless to say, I opted for the convenience buying from my local
    Jessops branch.

    The main praise, however is when I had a problem with film processing:
    After a prolonged visit to New Zealand 5 years ago, I went into my
    local branch and got a special price for D & P on 37 rolls 36 exp... 2
    off 7x5 each frame. As you can appreciate, the cost was very high!
    (even at a special price!)

    When they came back, the quality of print was more than acceptable
    considering they were done with a 'bog standard' auto processing unit.
    However, that said, 10 rolls had a series of tiny white blobs, as if a
    rubber transport wheel had marked each frame. Under a microscope, the
    'dots' were a deposit of some sort on the substrate side of the film

    When I complained to their Quality Control people, I received an email
    from a Director of Jessops, asking me to return the films to him
    personally, for cleaning and re-printing. They also refunded ONE
    HUNDRED PERCENT of the TOTAL cost of all 37 film processing. together
    with a very courteous apology.

    In my book, that is Service with a capital 'S'

    Moral of the story:
    If Jessops were not so ready to price match and/or give the superb
    service (I have experienced), they may have made a better profit

    On the other hand...

    If Jessops were not so ready to price match and/or give the service,
    they would not have the customer base that they have and the profit
    forecast may have been worse.
    Donald Gray, Mar 22, 2005
  12. I've not tried price matching on film, but they aren't incredibly
    over-priced for that and they are handy for my work if I want to pop
    out at lunch time and get a few rolls.

    However, I've tried their processing service twice and on one of those
    times they lost the film and prints and it took them almost 2 months
    to find them, which was hardly the greatest service.

    Matthew McGrattan, Mar 22, 2005
  13. Lester

    Tony Polson Guest

    Jessops are *very* expensive for film. I find their branch network
    very useful for buying small numbers of rolls of film types I don't
    keep in the fridge, but their prices are usually more than double what
    I would pay from my usual suppliers.

    I don't think Jessops will price match film. Instead, you should try
    mail order from Mathers of Bolton or Mailshots. You would be amazed
    at the savings you can make, especially when buying 10+ films, and
    their service is incredibly fast.

    7dayshop are cheap for film, but they are also slow and unreliable.
    Tony Polson, Mar 22, 2005
  14. I've used 7dayshop and Mailshots for film and that's where I buy most
    of it from. I also use Retrophotographic a bit. I'll try Mathers next

    However, if i need a few rolls and can't wait for them by post,
    Jessops are the cheapest in my town. The other major retailers are
    just outrageous in comparison -- which is saying something.

    Matthew McGrattan, Mar 23, 2005
  15. Lester

    Tony Polson Guest

    I cannot recommend Mathers highly enough. If you phone or fax your
    order by early afternoon, the film arrives next day. If you want a
    guaranteed delivery, they will use Royal Mail Special Delivery at a
    small extra cost. The film is usually still cold. It doesn't get
    much fresher than that.
    If all you want is consumer print film, the supermarkets do good
    prices on multi-packs. Morrisons used to offer the excellent Konica
    Centuria in 2-packs in three different ISO speeds at very low prices,
    and cheap Konica film at £5 for a 5-pack. I don't know if these
    offers are still available, or whether they have been introduced to
    the former Safeway branches.

    Morrisons and Jessops have something in common - they have both
    recently issued profit warnings.

    I also tend to avoid them both!
    Tony Polson, Mar 23, 2005
  16. Lester

    GwG Guest

    I love my local ex.Safeway, now Morrisons.
    If you saw the increase in customers since Morrisons converted it, you would
    realise that their profit warning wont be repeated next year.

    To get it back on topic, it is so nice, I nearly took a picture of it ;-)
    GwG, Mar 23, 2005
  17. Lester

    Tony Polson Guest

    Go ahead, take your picture. According to the reports I read in the
    financial papers, your local Morrisons must be exceptional.

    Until now, Morrisons have tried to blame their problems on a drop in
    sales at their stores still trading as Safeway. Now, apparently,
    there are also problems at those stores that have already been
    converted to the Morrisons brand. That seems to be borne out by my
    local store, whose car park appears much quieter than in Safeway days.

    Morrisons problems seem both serious and deep-seated. Morrisons
    financial director departed the company yesterday, and that is
    probably only the start ...
    Tony Polson, Mar 24, 2005
  18. What did they do? They owned our Safeway for about six months. It ended
    up empty. Loads of cheap nasty stuff - none of the premium lines left -
    olive and salad counter replaced by sandwich fillings resembling the
    pavement outside a pub on Saturday morning. They turned off the power to
    one aisle of chiller cabinets and filled them with cans!

    Sold it to Somerfield, who we always thought were a downmarket
    don't-trust-the-expiry date outfit, and all the good stuff came back,
    all the variety, and the olives are half the price they once were... the
    vegetables are once more up to photographic standards, I no longer have
    to travel 50 miles to get a studio quality pepper....

    Safeway used to use photography very well. I haven't checked Somerfield,
    and Morrisons just gave our new local Lidl a boost by making it seem
    attractive (Lidl use lots of photography, but it's all German I think).
    Favourite stores for supporting photography, using creative photography
    well, remain Sainsbury's and M&S. I am always aware as yet another bin
    bag goes for landfill that their packaging exceeds the cost of the
    contents for many items, but keeps some good UK photographers in business.

    David Kilpatrick, Mar 24, 2005
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